2.BUSINESS MANAGEMENT UNIT 4- THE HUMAN RESOURCE
MANAGEMENT FUNCTION QUIZ TEST WITH ANSWERS
Human Resource Management - correct answer The management of a wide range of
responsibilities relating to the human (employees) function within a business, in order to
increase both the employees' and organisational efficiency.
Human Resource Manager's Role - correct answer To develop a strategic, client-oriented and
market-driven approach within the human resource function in order to adapt to the current
dynamic operating environment and achieve both employees' and the organisation's
objectives. Specifically, the HR manager's role includes performance management, HR planning,
training and development as well as translating business strategies into action in order to
increase employees' and organisational efficiency and achieve business objectives.
HRM's Relationship to Business Objectives - correct answer The Human Resource function is
imperative to achieving an organisation's objectives because it is within this function that
employees are motivated, which can decrease staff turnover and increase staff morale,
therefore productivity is maximised which would subsequently increase the success of the
organisation.
Business Strategy - correct answer The long term plan of action adopted by an organisation to
achieve its goal and objectives.
Change Agent - correct answer The individual leading or guiding the process of change in an
organisational situation
Staff Manager - correct answer A manager who provides specialist advice or assistance to
functional managers
Functional Manager - correct answer A manager responsible for just one organisational activity,
e.g. Finance, human resource management
,Line Management - correct answer Management responsible for and having direct authority
over subordinates within their area of authority
External Environmental Pressures on HRM - correct answer Legal- e.g. Equal employment, leave
entitlements, discrimination, health and safety and termination
Environment- can create new employment areas e.g. Environmental pollution, energy
conservation.
Technology- can create more flexibility and impact on job design, recruitment, selection and
training.
Social/cultural- changing values and attitudes have led to changes in dress code, style of work,
recognition of minority groups, smoking and job security.
Industrial/employee relations- e.g. Unions, can affect job design and pay rates
Internal Environmental Pressures on HRM - correct answer Corporate culture- a positive
corporate culture can result in motivational work environment
Organisational structure- can impact on employee's productivity, e.g. A flatter structure is more
flexible and informal and can influence job design, decision making and skills and abilities of
employees
Employees- greater demand for balance between work and family life, which can impact on
need for workplace flexibility.
Measuring HRM Effectiveness - correct answer Commitment- Employee's identification with
and attachment to their job and the organisation. Affects greater loyalty, increased team-work
and reduced staff turnover
Competence- Employee's ability to achieve the organisation's objectives
Cost effectiveness- Eliminating unnecessary work, reducing staff turnover and improving
employee's efficiency and productivity
Congruence- Agreement between management and employees. Harmony in a working
environment.
Adaptability- The organisation's readiness for change and innovation
Performance- Employee's productivity levels. Organisation's profitability and success.
, Job Satisfaction- Employees feeling good and positive at work and can decrease levels of staff
turnover
Employee Motivation- Employee's drive to achieve goals
Employee's Expectations - correct answer What an employee demands from the organisation
and employers. This includes:
- to be paid a fair wage
- to finish work on time
- to work in a safe and healthy work environment
- to have the opportunity for promotion
- to be able to negotiate flexible working arrangements
- to have time off
Employer's Expectations - correct answer What the employer expects or demands from the
employee. This includes:
- that employees comply with health and safety policies and procedures
- that employees are skilled and willing to be trained and developed
- that employees arrive on time and leave at the scheduled time
- that customers are given good customer service
- to achieve the organisational objectives in satisfactory manner
Conditions of Employment - correct answer What an employer has agreed to give the employee
in return for their work. Such as:
- number of hours from employee
- annual leave entitlements, e.g. Sick leave
- public holidays
- redundancy pay
MANAGEMENT FUNCTION QUIZ TEST WITH ANSWERS
Human Resource Management - correct answer The management of a wide range of
responsibilities relating to the human (employees) function within a business, in order to
increase both the employees' and organisational efficiency.
Human Resource Manager's Role - correct answer To develop a strategic, client-oriented and
market-driven approach within the human resource function in order to adapt to the current
dynamic operating environment and achieve both employees' and the organisation's
objectives. Specifically, the HR manager's role includes performance management, HR planning,
training and development as well as translating business strategies into action in order to
increase employees' and organisational efficiency and achieve business objectives.
HRM's Relationship to Business Objectives - correct answer The Human Resource function is
imperative to achieving an organisation's objectives because it is within this function that
employees are motivated, which can decrease staff turnover and increase staff morale,
therefore productivity is maximised which would subsequently increase the success of the
organisation.
Business Strategy - correct answer The long term plan of action adopted by an organisation to
achieve its goal and objectives.
Change Agent - correct answer The individual leading or guiding the process of change in an
organisational situation
Staff Manager - correct answer A manager who provides specialist advice or assistance to
functional managers
Functional Manager - correct answer A manager responsible for just one organisational activity,
e.g. Finance, human resource management
,Line Management - correct answer Management responsible for and having direct authority
over subordinates within their area of authority
External Environmental Pressures on HRM - correct answer Legal- e.g. Equal employment, leave
entitlements, discrimination, health and safety and termination
Environment- can create new employment areas e.g. Environmental pollution, energy
conservation.
Technology- can create more flexibility and impact on job design, recruitment, selection and
training.
Social/cultural- changing values and attitudes have led to changes in dress code, style of work,
recognition of minority groups, smoking and job security.
Industrial/employee relations- e.g. Unions, can affect job design and pay rates
Internal Environmental Pressures on HRM - correct answer Corporate culture- a positive
corporate culture can result in motivational work environment
Organisational structure- can impact on employee's productivity, e.g. A flatter structure is more
flexible and informal and can influence job design, decision making and skills and abilities of
employees
Employees- greater demand for balance between work and family life, which can impact on
need for workplace flexibility.
Measuring HRM Effectiveness - correct answer Commitment- Employee's identification with
and attachment to their job and the organisation. Affects greater loyalty, increased team-work
and reduced staff turnover
Competence- Employee's ability to achieve the organisation's objectives
Cost effectiveness- Eliminating unnecessary work, reducing staff turnover and improving
employee's efficiency and productivity
Congruence- Agreement between management and employees. Harmony in a working
environment.
Adaptability- The organisation's readiness for change and innovation
Performance- Employee's productivity levels. Organisation's profitability and success.
, Job Satisfaction- Employees feeling good and positive at work and can decrease levels of staff
turnover
Employee Motivation- Employee's drive to achieve goals
Employee's Expectations - correct answer What an employee demands from the organisation
and employers. This includes:
- to be paid a fair wage
- to finish work on time
- to work in a safe and healthy work environment
- to have the opportunity for promotion
- to be able to negotiate flexible working arrangements
- to have time off
Employer's Expectations - correct answer What the employer expects or demands from the
employee. This includes:
- that employees comply with health and safety policies and procedures
- that employees are skilled and willing to be trained and developed
- that employees arrive on time and leave at the scheduled time
- that customers are given good customer service
- to achieve the organisational objectives in satisfactory manner
Conditions of Employment - correct answer What an employer has agreed to give the employee
in return for their work. Such as:
- number of hours from employee
- annual leave entitlements, e.g. Sick leave
- public holidays
- redundancy pay
