ALTA CALP ACTUAL EXAM PAPER 2026
COMPLETE QUESTIONS AND SOLUTIONS
◉ Which Focus in a sales presentation is MOST likely to increase a
leasing professional's effectiveness? Answer: Emotional Appeal
◉ What are the physical changes made to an apartment home or
common area to protect the fair housing rights of a persons with
disabilities? Answer: Modifications
◉ Who is responsible for the accuracy of data collected on a resident
application? Answer: Applicant
◉ Residential properties are permitted to use which screening
criteria to legally discriminate? Answer: Rental History
◉ Which term BEST described a situation in which a leasing
professional takes prospects through the community in a pre-
planned or personalized manner to show off the office, amenities,
common areas, and/ or model homes? Answer: Tour Route
◉ Which technique is MOST appropriate for limiting distractions
while on the telephone with a prospective resident? Answer:
, Position the desk chair to face the wall rather than nearby
coworkers.
◉ When a resident reports an unpleasant incident on the
communities property what is the FIRST action the leasing
professional should take? Answer: Express concern and/ or
sympathy for the resident.
◉ Which method is BEST for maintaining an effective and reliable
maintenance team? Answer: Provide feedback and recognition for
all work performed.
◉ Discrimination due to disparate impact means that a policy or
procedure: Answer: Has different impacts on persons of certain
protected class.
◉ All of the following are part of an apartment community's curb
appeal EXCEPT the: Answer: Maintenance office.
◉ The key to a good sales presentation is to match the prospects
wants and needs to the community's: Answer: Features and benefits.
◉ Which piece of information is critical for the leasing professional
to inquire about when meeting a prospective resident? Answer: The
source of the lead.
COMPLETE QUESTIONS AND SOLUTIONS
◉ Which Focus in a sales presentation is MOST likely to increase a
leasing professional's effectiveness? Answer: Emotional Appeal
◉ What are the physical changes made to an apartment home or
common area to protect the fair housing rights of a persons with
disabilities? Answer: Modifications
◉ Who is responsible for the accuracy of data collected on a resident
application? Answer: Applicant
◉ Residential properties are permitted to use which screening
criteria to legally discriminate? Answer: Rental History
◉ Which term BEST described a situation in which a leasing
professional takes prospects through the community in a pre-
planned or personalized manner to show off the office, amenities,
common areas, and/ or model homes? Answer: Tour Route
◉ Which technique is MOST appropriate for limiting distractions
while on the telephone with a prospective resident? Answer:
, Position the desk chair to face the wall rather than nearby
coworkers.
◉ When a resident reports an unpleasant incident on the
communities property what is the FIRST action the leasing
professional should take? Answer: Express concern and/ or
sympathy for the resident.
◉ Which method is BEST for maintaining an effective and reliable
maintenance team? Answer: Provide feedback and recognition for
all work performed.
◉ Discrimination due to disparate impact means that a policy or
procedure: Answer: Has different impacts on persons of certain
protected class.
◉ All of the following are part of an apartment community's curb
appeal EXCEPT the: Answer: Maintenance office.
◉ The key to a good sales presentation is to match the prospects
wants and needs to the community's: Answer: Features and benefits.
◉ Which piece of information is critical for the leasing professional
to inquire about when meeting a prospective resident? Answer: The
source of the lead.
