Salesforce Loyalty Management
Accredited Professional Exam Questions
With 100% Verified Answers
Loyalty Program -
correct answer ✅In your Salesforce org, from the App Launcher,
find, and select Loyalty Management.
On the Loyalty Programs page, click New.
Enter a name and description for your loyalty program.The name
must contain at least one alphanumeric character.
To make this loyalty program the primary one, select Primary.
Enter escrow period for the loyalty program.The escrow period of a
loyalty program is applicable to all the currencies that can escrow
points.
,Salesforce Loyalty Management
Accredited Professional Exam Questions
With 100% Verified Answers
Fixed tier model -
correct answer ✅The qualifying period for all loyalty program
members starts and ends on preset dates. The qualifying point
balance for all members is reset to zero at the end of the qualifying
period.
Anniversary tier model -
correct answer ✅The qualifying period starts on the day the
member joins the loyalty program and ends on the member's
enrollment anniversary. Anniversaries are counted in months or
years.
Tier period -
correct answer ✅The period after which a tier assessment is done.
A tier assessment determines whether a member is eligible for a
tier change. The tier period along with Extend expiration defines
the expiration date for a tier.
Qualifying period -
correct answer ✅The cycle for tier recognition. The qualifying
period is the period after which a member's qualifying point
balance resets to zero and the member starts earning qualifying
,Salesforce Loyalty Management
Accredited Professional Exam Questions
With 100% Verified Answers
points from the beginning. If there's a tier group that has multiple
qualifying currencies, all the currencies adhere to the same reset
cycle.\n\n\n
Extend expiration -
correct answer ✅Allows you to postpone the end of a tier period
until the last day of the month, the same date as qualifying points
reset date, or the member anniversary date. Or no extension is
provided.
Tier Model -
correct answer ✅Influences the start date of the qualifying period.
Tier groups can be one of two types: Fixed model or Anniversary
model.
Loyalty tier group -
correct answer ✅Facilitates hierarchical grouping of the tiers in
your loyalty program.
Qualifying Points Reset Date -
correct answer ✅Only applicable to the fixed tier model.
Qualifying points reset on a specified date.
, Salesforce Loyalty Management
Accredited Professional Exam Questions
With 100% Verified Answers
Loyalty tier -
correct answer ✅Categorizes members based on their activities in
the loyalty program. If you rename an existing tier, you must
manually update the tier name in the associated Loyalty Member
Tier object records.
Loyalty Program Currencies -
correct answer ✅Loyalty Program Currencies refer to qualifying
and non-qualifying currencies associated with the program.
Qualifying currency refers to the engagement of a member with the
program and is associated with a tier group. Qualifying currency is
used for a member's tier evaluation. Non-qualifying currency refers
to the points that the member earns for redemption.
Qualifying Points (QPs) -
correct answer ✅Measures a member's level of engagement in a
loyalty program, and helps in assessing a member's tier for upgrade
or downgrade. Qualifying points can be associated with only one
tier group. A tier group can have more than one qualifying point.
Accredited Professional Exam Questions
With 100% Verified Answers
Loyalty Program -
correct answer ✅In your Salesforce org, from the App Launcher,
find, and select Loyalty Management.
On the Loyalty Programs page, click New.
Enter a name and description for your loyalty program.The name
must contain at least one alphanumeric character.
To make this loyalty program the primary one, select Primary.
Enter escrow period for the loyalty program.The escrow period of a
loyalty program is applicable to all the currencies that can escrow
points.
,Salesforce Loyalty Management
Accredited Professional Exam Questions
With 100% Verified Answers
Fixed tier model -
correct answer ✅The qualifying period for all loyalty program
members starts and ends on preset dates. The qualifying point
balance for all members is reset to zero at the end of the qualifying
period.
Anniversary tier model -
correct answer ✅The qualifying period starts on the day the
member joins the loyalty program and ends on the member's
enrollment anniversary. Anniversaries are counted in months or
years.
Tier period -
correct answer ✅The period after which a tier assessment is done.
A tier assessment determines whether a member is eligible for a
tier change. The tier period along with Extend expiration defines
the expiration date for a tier.
Qualifying period -
correct answer ✅The cycle for tier recognition. The qualifying
period is the period after which a member's qualifying point
balance resets to zero and the member starts earning qualifying
,Salesforce Loyalty Management
Accredited Professional Exam Questions
With 100% Verified Answers
points from the beginning. If there's a tier group that has multiple
qualifying currencies, all the currencies adhere to the same reset
cycle.\n\n\n
Extend expiration -
correct answer ✅Allows you to postpone the end of a tier period
until the last day of the month, the same date as qualifying points
reset date, or the member anniversary date. Or no extension is
provided.
Tier Model -
correct answer ✅Influences the start date of the qualifying period.
Tier groups can be one of two types: Fixed model or Anniversary
model.
Loyalty tier group -
correct answer ✅Facilitates hierarchical grouping of the tiers in
your loyalty program.
Qualifying Points Reset Date -
correct answer ✅Only applicable to the fixed tier model.
Qualifying points reset on a specified date.
, Salesforce Loyalty Management
Accredited Professional Exam Questions
With 100% Verified Answers
Loyalty tier -
correct answer ✅Categorizes members based on their activities in
the loyalty program. If you rename an existing tier, you must
manually update the tier name in the associated Loyalty Member
Tier object records.
Loyalty Program Currencies -
correct answer ✅Loyalty Program Currencies refer to qualifying
and non-qualifying currencies associated with the program.
Qualifying currency refers to the engagement of a member with the
program and is associated with a tier group. Qualifying currency is
used for a member's tier evaluation. Non-qualifying currency refers
to the points that the member earns for redemption.
Qualifying Points (QPs) -
correct answer ✅Measures a member's level of engagement in a
loyalty program, and helps in assessing a member's tier for upgrade
or downgrade. Qualifying points can be associated with only one
tier group. A tier group can have more than one qualifying point.
