TIPS UPDATED QUESTIONS AND ANSWERS RATED A+
✔✔A person with high tolerance may not exhibit any behavioral cues and therefore may
not appear to be visibly intoxicated - ✔✔True: Tolerance hay hide a person's behavioral
cues so he or she may not appear to be visibly intoxicated, but tolerance does not affect
a person's BAC level
✔✔What is Blood Alcohol Content (BAC)? - ✔✔A measure of amount of alcohol in a
person's blood
✔✔What is the only thing that can lower a person's BAC level? - ✔✔Time
✔✔How are Blood Alcohol Content (BAC) and behavioral cues related? - ✔✔The more
behavioral cues you see, the higher the person's BAC level probably is
✔✔How long does it typically take the body to process the alcohol in one measured
drink? - ✔✔1 hour
✔✔When will your customers' BAC levels vary? - ✔✔Every time they drink
✔✔A woman is talking a bit loudly and disturbing customers at another table. What
would be an appropriate response? - ✔✔Politely ask her to keep her voice down so as
not to disturb others.
✔✔Which of these would NOT be considered a reasonable effort? - ✔✔Glancing at an
ID without verifying all of the information
✔✔Whom should you call if a customer refuses to accept your decision or request? -
✔✔A supervisor, manager, or security personnel
✔✔If you have doubt about serving or selling alcohol to a particular person who is
escalating the situation, it is probably safer to server or sell the alcohol to that individual
- ✔✔False
✔✔When would you ask for a second form of ID? - ✔✔When you need to verify the
primary ID and need further proof of identity
✔✔In order to maintain control of a situation, it is important to match your response to
the person's - ✔✔Behavior
✔✔You deal with a customer either directly or indirectly, but never both ways. -
✔✔False: There may be times when you have to deal with customer both directly or
indirectly
, ✔✔What are you trying to avoid by using the customer service guidelines -
✔✔Escalating the situation with the customer
✔✔Using "I" statement means saying whatever you want as long as you start with the
word, "I" - ✔✔False
✔✔You must avoid at all costs appearing to be judgmental and you must never warn a
customer that you are going to call the police - ✔✔False
✔✔What is the most important thing you can do to assess you customers? -
✔✔Observe their behavior
✔✔Who should answer the four decision point question and make the ultimate decision
about whether or not to serve or sell alcohol to a customer? - ✔✔The server or seller
✔✔What does it mean to assess a person as part of the Intervention Model? -
✔✔Gather information to create a complete picture of the person
✔✔ The Arizona Department of Liquor Licenses and Control (DLLC) - ✔✔Is in charge of
licensing, regulation and enforcement. The power and duties of DLLC include (but are
not necessarily limited to):
- Grant and Deny applications in accordance with the provision of Arizona State Law
-Adopt rules for the proper conduct of the business to be carried out under specific type
of spiritous liquor (alcoholic beverage) license, for the issuance and revocation of
certificates of registration of retail agents, including provisions regarding the shipping
and storage delivery of spiritous liquors by a registered retail licensee
-Hold hearing appeals and issue penalties
- Maintain a public index record of each licensee
-Provide the Board or any other law enforcement agency with requested actions, reports
and resources
-Maintain effective liaisons with the Department of Public Safety and all local law
enforcement agencies in the enforcement of Title IV liquor laws to prevent underage
alcohol consumption and over service to patrons.
✔✔Which of the following is NOT within the powers and duties of the DLLC? - ✔✔Allow
licensees to create and adopt their own rules regarding the sales and service of alcohol.
✔✔The DLLC has three divisions - ✔✔- The Administrative Division: Responsible for
the four DLLC units: Human Resource, Audit, Budget and Finance. The administrative
division houses the Office of Director of the Department as well as the offices for the
Assistant Director and all administrative functions such as (but not limited to
bookkeeping and human resources.
✔✔A person with high tolerance may not exhibit any behavioral cues and therefore may
not appear to be visibly intoxicated - ✔✔True: Tolerance hay hide a person's behavioral
cues so he or she may not appear to be visibly intoxicated, but tolerance does not affect
a person's BAC level
✔✔What is Blood Alcohol Content (BAC)? - ✔✔A measure of amount of alcohol in a
person's blood
✔✔What is the only thing that can lower a person's BAC level? - ✔✔Time
✔✔How are Blood Alcohol Content (BAC) and behavioral cues related? - ✔✔The more
behavioral cues you see, the higher the person's BAC level probably is
✔✔How long does it typically take the body to process the alcohol in one measured
drink? - ✔✔1 hour
✔✔When will your customers' BAC levels vary? - ✔✔Every time they drink
✔✔A woman is talking a bit loudly and disturbing customers at another table. What
would be an appropriate response? - ✔✔Politely ask her to keep her voice down so as
not to disturb others.
✔✔Which of these would NOT be considered a reasonable effort? - ✔✔Glancing at an
ID without verifying all of the information
✔✔Whom should you call if a customer refuses to accept your decision or request? -
✔✔A supervisor, manager, or security personnel
✔✔If you have doubt about serving or selling alcohol to a particular person who is
escalating the situation, it is probably safer to server or sell the alcohol to that individual
- ✔✔False
✔✔When would you ask for a second form of ID? - ✔✔When you need to verify the
primary ID and need further proof of identity
✔✔In order to maintain control of a situation, it is important to match your response to
the person's - ✔✔Behavior
✔✔You deal with a customer either directly or indirectly, but never both ways. -
✔✔False: There may be times when you have to deal with customer both directly or
indirectly
, ✔✔What are you trying to avoid by using the customer service guidelines -
✔✔Escalating the situation with the customer
✔✔Using "I" statement means saying whatever you want as long as you start with the
word, "I" - ✔✔False
✔✔You must avoid at all costs appearing to be judgmental and you must never warn a
customer that you are going to call the police - ✔✔False
✔✔What is the most important thing you can do to assess you customers? -
✔✔Observe their behavior
✔✔Who should answer the four decision point question and make the ultimate decision
about whether or not to serve or sell alcohol to a customer? - ✔✔The server or seller
✔✔What does it mean to assess a person as part of the Intervention Model? -
✔✔Gather information to create a complete picture of the person
✔✔ The Arizona Department of Liquor Licenses and Control (DLLC) - ✔✔Is in charge of
licensing, regulation and enforcement. The power and duties of DLLC include (but are
not necessarily limited to):
- Grant and Deny applications in accordance with the provision of Arizona State Law
-Adopt rules for the proper conduct of the business to be carried out under specific type
of spiritous liquor (alcoholic beverage) license, for the issuance and revocation of
certificates of registration of retail agents, including provisions regarding the shipping
and storage delivery of spiritous liquors by a registered retail licensee
-Hold hearing appeals and issue penalties
- Maintain a public index record of each licensee
-Provide the Board or any other law enforcement agency with requested actions, reports
and resources
-Maintain effective liaisons with the Department of Public Safety and all local law
enforcement agencies in the enforcement of Title IV liquor laws to prevent underage
alcohol consumption and over service to patrons.
✔✔Which of the following is NOT within the powers and duties of the DLLC? - ✔✔Allow
licensees to create and adopt their own rules regarding the sales and service of alcohol.
✔✔The DLLC has three divisions - ✔✔- The Administrative Division: Responsible for
the four DLLC units: Human Resource, Audit, Budget and Finance. The administrative
division houses the Office of Director of the Department as well as the offices for the
Assistant Director and all administrative functions such as (but not limited to
bookkeeping and human resources.
