1 | Page
SOUTHWEST AIRLINES PROFESSIONAL
COMMUNICATIONS CERTIFICATION
QUESTIONS WITH 100% CORRECT
SOLUTIONS | GUARANTEED SUCCESS.
Which of the following is NOT a resource to use when you do
not understand the main idea of a reading assignment? -
correct answer- Spark Notes
Which of the following is described as the most important way
to solidify understanding of a concept according to the
presentation? - correct answer- Usage
Which of the following is NOT a question to ask when using
context to determine the meaning of an unfamiliar word? -
correct answer- Are there any drawings in the text which
provide illustrations for the word?
Which of the following is a true statement describing concept
mapping? - correct answer- It illustrates visual relationships
between terms
,2 | Page
Which of the following is NOT a true statement? - correct
answer- Standardized tests only test low-frequency, difficult
words
In the word "inconceivable," which of the following is the root
word? - correct answer- Conceive
Which of the following describes circumlocution? - correct
answer- To describe a single word by using multiple words
which convey the same idea
Which of the following is NOT a way to learn vocabulary terms?
- correct answer- Googling
Which of the following is NOT a strategy for learning unfamiliar
words according to the presentation? - correct answer- Using
standardized tests
Which of the following is NOT a way to ensure you are taking
effective notes? - correct answer- Writing notes after the event
to ensure you pay attention during the lecture
,3 | Page
Which type of listening should be used when listening to a
poem? - correct answer- Appreciative
A _________ presentation should be used to sell a product. -
correct answer- Persuasive
In professional communication a ________ is best for a short
message. - correct answer- Memo
Which term is not part of the four Ps of marketing? - correct
answer- Publication
All of the following are fields of external communication except:
- correct answer- Interviews
_________ listening can also be called pseudo listening. -
correct answer- False
All of the following are parts of a report except: - correct
answer- introduction
, 4 | Page
James recently learned he was not promoted because the
company wanted a younger person to lead the group. This is
an example of ________ discrimination. - correct answer- Age
In _______, the United States passed legislation prohibiting
employers to discriminate against a person based on the
grounds of race, religion, gender or ethnicity. - correct answer-
1964
All of the following are skills of public relations except: - correct
answer- Selling
Which of the following are the two types of listening? - correct
answer- Active and passive
Stephen and Joe are eating lunch together in the cafeteria. Joe
asked Stephen how he did on his algebra test. Stephen
answering Joe's question is an example of which of the
following? - correct answer- Feedback
Chris and Susan are discussing their plans for the football
game tomorrow night over the telephone. Which of the
SOUTHWEST AIRLINES PROFESSIONAL
COMMUNICATIONS CERTIFICATION
QUESTIONS WITH 100% CORRECT
SOLUTIONS | GUARANTEED SUCCESS.
Which of the following is NOT a resource to use when you do
not understand the main idea of a reading assignment? -
correct answer- Spark Notes
Which of the following is described as the most important way
to solidify understanding of a concept according to the
presentation? - correct answer- Usage
Which of the following is NOT a question to ask when using
context to determine the meaning of an unfamiliar word? -
correct answer- Are there any drawings in the text which
provide illustrations for the word?
Which of the following is a true statement describing concept
mapping? - correct answer- It illustrates visual relationships
between terms
,2 | Page
Which of the following is NOT a true statement? - correct
answer- Standardized tests only test low-frequency, difficult
words
In the word "inconceivable," which of the following is the root
word? - correct answer- Conceive
Which of the following describes circumlocution? - correct
answer- To describe a single word by using multiple words
which convey the same idea
Which of the following is NOT a way to learn vocabulary terms?
- correct answer- Googling
Which of the following is NOT a strategy for learning unfamiliar
words according to the presentation? - correct answer- Using
standardized tests
Which of the following is NOT a way to ensure you are taking
effective notes? - correct answer- Writing notes after the event
to ensure you pay attention during the lecture
,3 | Page
Which type of listening should be used when listening to a
poem? - correct answer- Appreciative
A _________ presentation should be used to sell a product. -
correct answer- Persuasive
In professional communication a ________ is best for a short
message. - correct answer- Memo
Which term is not part of the four Ps of marketing? - correct
answer- Publication
All of the following are fields of external communication except:
- correct answer- Interviews
_________ listening can also be called pseudo listening. -
correct answer- False
All of the following are parts of a report except: - correct
answer- introduction
, 4 | Page
James recently learned he was not promoted because the
company wanted a younger person to lead the group. This is
an example of ________ discrimination. - correct answer- Age
In _______, the United States passed legislation prohibiting
employers to discriminate against a person based on the
grounds of race, religion, gender or ethnicity. - correct answer-
1964
All of the following are skills of public relations except: - correct
answer- Selling
Which of the following are the two types of listening? - correct
answer- Active and passive
Stephen and Joe are eating lunch together in the cafeteria. Joe
asked Stephen how he did on his algebra test. Stephen
answering Joe's question is an example of which of the
following? - correct answer- Feedback
Chris and Susan are discussing their plans for the football
game tomorrow night over the telephone. Which of the
