AMAZON DRIVER STUDY GUIDE UPDATED EXAM
QUESTIONS AND ANSWERS GRADED A+
✔✔SDS - ✔✔driver support
✔✔call dispatch for further instructions. sometimes they may be asked to assist another
driver by helping deliver some of their packages. this is called a rescue route - ✔✔after
a driver completes their route they are to...
✔✔rescue route - ✔✔a term referring to when another delivery associate or DSP helps
a driver complete the delivery on a package
✔✔scan at the point of delivery - ✔✔where do you scan the package when you're
delivering to the customer?
✔✔check in with your DSP and bring any undeliverable packages back to the Amazon
return to station desk - ✔✔when you walk into the station at the end of your route, what
should you do?
✔✔compare the address listed on the package label with the address listed in the
delivery app, and the physical address listed on the home - ✔✔how do you make sure
you're at the correct address?
✔✔what should you do if you don't have an access code? - ✔✔check for customer
notes, contact the customer, contact driver support SDS
✔✔secure your vehicle at each and every stop - ✔✔what should you do if you don't
have an access code?
✔✔bring any undelivered packages back to the station at the end of your route -
✔✔what should you do with undelivered packages?
✔✔in the help menu - ✔✔in the delivery app, where can you find the button to contact
the customer?
✔✔driver support SDS, your DSP representative, and the customer. - ✔✔which of the
following can provide you with support while troubleshooting delivery situations?
✔✔12 hours is the maximum amount of hours that can be worked - ✔✔how many hours
can be worked in a 14-hour period?
✔✔street curb - ✔✔when parking on a hail or incline secure your vehicle's wheels in the
direction of the
, ✔✔park break - ✔✔you must use me...even when on a flat road
✔✔call the customer, then call driver support SDS, and then call dispatch - ✔✔if you're
on the road and it is closed due to flooding using the three C's for troubleshooting who
do you call and what order?
✔✔DIRT - ✔✔whenever a package is undeliverable, the package label must be marked
after swiping to finish. use the...method
✔✔date - ✔✔The D in dirt stands for
✔✔initials - ✔✔the I in dirt stands for
✔✔reason - ✔✔the R in dirt stands for
✔✔Time - ✔✔The T in dirt stands for
✔✔true - ✔✔for the Armada vehicle you will complete a daily vehicle condition report or
a DVCR and for a step van or box truck you complete a daily vehicle inspection report
or a DVIR
✔✔true - ✔✔DOT drivers are required to have a DOT physical exam in our subject to a
compliance, safety, and accountability.
✔✔space - ✔✔when stopped in traffic, allow for one car length of space in front of you
equal to the size of the vehicle you are driving to provide you with an adequate cushion
of...
✔✔point of decision - ✔✔The moment when you identify that you need to begin
breaking to stop in time for the light. you can imagine a line that you will stop behind for
entering the intersection.
✔✔displayed in the mentor app - ✔✔where are the FICO scores displayed
✔✔rolling 7 day period - ✔✔how often are FICO scores trapped
✔✔crash indicator - ✔✔histories of crash involvement
✔✔hours of service not compliance - ✔✔write non-compliance with HOS regulation,
including log books
✔✔violations - ✔✔behaviors that are unprofessional and violate Amazon's policies, this
is linked to tier 1 infractions for associates
QUESTIONS AND ANSWERS GRADED A+
✔✔SDS - ✔✔driver support
✔✔call dispatch for further instructions. sometimes they may be asked to assist another
driver by helping deliver some of their packages. this is called a rescue route - ✔✔after
a driver completes their route they are to...
✔✔rescue route - ✔✔a term referring to when another delivery associate or DSP helps
a driver complete the delivery on a package
✔✔scan at the point of delivery - ✔✔where do you scan the package when you're
delivering to the customer?
✔✔check in with your DSP and bring any undeliverable packages back to the Amazon
return to station desk - ✔✔when you walk into the station at the end of your route, what
should you do?
✔✔compare the address listed on the package label with the address listed in the
delivery app, and the physical address listed on the home - ✔✔how do you make sure
you're at the correct address?
✔✔what should you do if you don't have an access code? - ✔✔check for customer
notes, contact the customer, contact driver support SDS
✔✔secure your vehicle at each and every stop - ✔✔what should you do if you don't
have an access code?
✔✔bring any undelivered packages back to the station at the end of your route -
✔✔what should you do with undelivered packages?
✔✔in the help menu - ✔✔in the delivery app, where can you find the button to contact
the customer?
✔✔driver support SDS, your DSP representative, and the customer. - ✔✔which of the
following can provide you with support while troubleshooting delivery situations?
✔✔12 hours is the maximum amount of hours that can be worked - ✔✔how many hours
can be worked in a 14-hour period?
✔✔street curb - ✔✔when parking on a hail or incline secure your vehicle's wheels in the
direction of the
, ✔✔park break - ✔✔you must use me...even when on a flat road
✔✔call the customer, then call driver support SDS, and then call dispatch - ✔✔if you're
on the road and it is closed due to flooding using the three C's for troubleshooting who
do you call and what order?
✔✔DIRT - ✔✔whenever a package is undeliverable, the package label must be marked
after swiping to finish. use the...method
✔✔date - ✔✔The D in dirt stands for
✔✔initials - ✔✔the I in dirt stands for
✔✔reason - ✔✔the R in dirt stands for
✔✔Time - ✔✔The T in dirt stands for
✔✔true - ✔✔for the Armada vehicle you will complete a daily vehicle condition report or
a DVCR and for a step van or box truck you complete a daily vehicle inspection report
or a DVIR
✔✔true - ✔✔DOT drivers are required to have a DOT physical exam in our subject to a
compliance, safety, and accountability.
✔✔space - ✔✔when stopped in traffic, allow for one car length of space in front of you
equal to the size of the vehicle you are driving to provide you with an adequate cushion
of...
✔✔point of decision - ✔✔The moment when you identify that you need to begin
breaking to stop in time for the light. you can imagine a line that you will stop behind for
entering the intersection.
✔✔displayed in the mentor app - ✔✔where are the FICO scores displayed
✔✔rolling 7 day period - ✔✔how often are FICO scores trapped
✔✔crash indicator - ✔✔histories of crash involvement
✔✔hours of service not compliance - ✔✔write non-compliance with HOS regulation,
including log books
✔✔violations - ✔✔behaviors that are unprofessional and violate Amazon's policies, this
is linked to tier 1 infractions for associates
