MA Final Exam (1/2) CHCP with all Correct & 100%
Verified Answers |Actual Complete Exam| Already
1. Graded
The use of mobile devices A+
(smartphones,
convenience and
cellular phones, tablets, etc.) in health care
connec- tivity
settings is com- monplace. Which of the
following is NOT considered a concern when
using mobile devices?
2. If a caller makes threats, you should: document the
information about the
caller and the threat
and end the call
3. You do NOT need to include which of the following The date when the
pre-
types of information when transmitting a prescription scription was
first filled
refill request to a pharmacy?
4. If you are speaking to a patient face-to-face at Say "excuse me for a
the office and the phone rings, you
mo- ment, please," and
should:
answer the call
5. Phone menus are designed to: increase eflciency
6. When answering a telephone call, you should not: remain
expressionless
7. Which calling feature allows several people in various conference
calling
locations to converse at the same time?
8. A phone screening manual is sometimes called commonly
a(n) referred
manual. to as:
9. Electronic prescription refill requests are 10. When
1/
25
,MA Final Exam (1/2) CHCP with all Correct & 100%
Verified Answers |Actual Complete Exam| Already
Graded
obtaining a telephone message A+a record- triage
from
ing device or outside answering service, you
should NOT:
E-prescribing
prioritize messages
ac- cording to the
order in which they
were received
2/
25
, MA Final Exam (1/2) CHCP with all Correct & 100%
Verified Answers |Actual Complete Exam| Already
Gradedyou
11. When scheduling appointments, A+must do Confirm the last appoint-
all but which of the following? ment date
12. Before you transfer a patient's call to another depart- Give the
caller the phone
ment or office: message to
the pa-
tient's
chart.
13. If a caller is requesting information, you should
ask if you can call him or her back if it will
take you longer than to retrieve it.
14. When conducting phone calls on average, how
long does it take a person to pick up on
attitude from listening to the tone of the
person's voice?
15. Your provider has a scheduling template
that has three time slots held for same-day
or urgent visits, two in the morning and one
in the afternoon. When booking a same-day
or urgent visit, you should
16. When it comes to your personal mobile
device, it would be considered best
practice to:
17. when a patient calls with a medical
question, you should:
18. (Yes or no) Whether the action is considered
a key element when recording a phone
3/
25
Verified Answers |Actual Complete Exam| Already
1. Graded
The use of mobile devices A+
(smartphones,
convenience and
cellular phones, tablets, etc.) in health care
connec- tivity
settings is com- monplace. Which of the
following is NOT considered a concern when
using mobile devices?
2. If a caller makes threats, you should: document the
information about the
caller and the threat
and end the call
3. You do NOT need to include which of the following The date when the
pre-
types of information when transmitting a prescription scription was
first filled
refill request to a pharmacy?
4. If you are speaking to a patient face-to-face at Say "excuse me for a
the office and the phone rings, you
mo- ment, please," and
should:
answer the call
5. Phone menus are designed to: increase eflciency
6. When answering a telephone call, you should not: remain
expressionless
7. Which calling feature allows several people in various conference
calling
locations to converse at the same time?
8. A phone screening manual is sometimes called commonly
a(n) referred
manual. to as:
9. Electronic prescription refill requests are 10. When
1/
25
,MA Final Exam (1/2) CHCP with all Correct & 100%
Verified Answers |Actual Complete Exam| Already
Graded
obtaining a telephone message A+a record- triage
from
ing device or outside answering service, you
should NOT:
E-prescribing
prioritize messages
ac- cording to the
order in which they
were received
2/
25
, MA Final Exam (1/2) CHCP with all Correct & 100%
Verified Answers |Actual Complete Exam| Already
Gradedyou
11. When scheduling appointments, A+must do Confirm the last appoint-
all but which of the following? ment date
12. Before you transfer a patient's call to another depart- Give the
caller the phone
ment or office: message to
the pa-
tient's
chart.
13. If a caller is requesting information, you should
ask if you can call him or her back if it will
take you longer than to retrieve it.
14. When conducting phone calls on average, how
long does it take a person to pick up on
attitude from listening to the tone of the
person's voice?
15. Your provider has a scheduling template
that has three time slots held for same-day
or urgent visits, two in the morning and one
in the afternoon. When booking a same-day
or urgent visit, you should
16. When it comes to your personal mobile
device, it would be considered best
practice to:
17. when a patient calls with a medical
question, you should:
18. (Yes or no) Whether the action is considered
a key element when recording a phone
3/
25
