TEST BANK for Operations Management, 14th Editionby William J Stevenson Chapters 1 - 19

TEST BANK For Operations Management,
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14th EditionBy William J Stevenson
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Chapters 1 - 19
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,Table of Contents
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Chapter 01 Introduction to Operations Management Chapter
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m 02 Competitiveness, Strategy, and Productivity Chapter 03
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m Forecasting
Chapter 04 Product and Service Design
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m Chapter 04S Reliability
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Chapter 05 Strategic Capacity Planning for Products and Services Chapter
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05S Decision Theory
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Chapter 06 Process Selection and Facility Layout
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m Chapter 07 Work Design and Measurement
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m Chapter 07S Learning Curves
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Chapter 08 Location Planning and Analysis
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m Chapter 08S The Transportation Model
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m Chapter 09 Management of Quality
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m Chapter 10 Quality Control
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Chapter 10S Acceptance Sampling
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Chapter 11 Aggregate Planning and Master Scheduling
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m Chapter 12 MRP and ERPm m m m




Chapter 13 Inventory Management
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m Chapter 14 JIT and Lean Operations
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m Chapter 14S Maintenance
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Chapter 15 Supply Chain Management
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m Chapter 16 Scheduling m m




Chapter 17 Project Management
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, Chapter 18 Management of Waiting Lines Chapter
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19 Linear Programming
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Chapter01 Introduction toOperations Management m m m m m




Student:


1. Operations managers are responsible for assessing consumer wants and needs and selling and
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mpromoting the organization's goods or services.
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True False



2. Often, the collective success or failure of companies' operations functions will impact the
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mability of a nation to compete with other nations.
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True False



3. Companies are either producing goods or delivering services. This means that only one of the two
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types of operations management strategies are used.
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True False



4. Operations, marketing, and finance function independently of each other in most
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morganizations.
True False



5. The greater the degree of customer involvement, the more challenging the design and
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mmanagement of operations. m m




True False

, 6. Goods producing organizations are not involved in service activities.
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mTrue False



7. Service operations require additional inventory because of the unpredictability of consumer
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mdemand.
True False



8. The value of outputs is measured by the prices customers are willing to pay for goods or
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mservices.
True False



9. The use of models will guarantee the best possible decisions.
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mTrue False



10. People who work in the field of operations should have skills that include both knowledge and
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people skills.
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True False



11. Assembly lines achieved productivity but at the expense of standard of living.
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mTrue False



12. The operations manager has primary responsibility for making operations system design
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mdecisions, such as system capacity and location of facilities.
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True False



13. The word "technology" is used only to refer to "information technology".
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mTrue False