https://www.stuvia.com/
Stuvia.com - The Marketplace to Buy and Sell your Study Material
Test Bank for Operations Management:
Sustainability and Supply Chain Management
14th Edition by Jay Heizer, Barry Render, Chuck
Munson| All Chapters| LATEST
Downloaded by: Ariah |
Distribution of this document is illegal
, [Document title]
TABLE OF CONTENTS
PART 1: INTRODUCTION TO OPERATIONS MANAGEMENT
1. Operations and Productivity
2. Operations Strategy in a Global Environment
3. Project Management
4. Forecasting
PART 2: DESIGNING OPERATIONS
1. Design of Goods and Services
2. Supplement 5: Sustainability in the Supply Chain
3. Managing Quality
4. Supplement 6: Statistical Process Control
5. Process Strategies
6. Supplement 7: Capacity and Constraint Management
7. Location Strategies
8. Layout Strategies
9. Human Resources, Job Design, and Work Measurement
PART 3: MANAGING OPERATIONS
1. Supply Chain Management
2. Supplement 11: Supply Chain Management Analytics
3. Inventory Management
4. Aggregate Planning and S&OP
5. Material Requirements Planning (MRP) and ERP
6. Short-Term Scheduling
7. Lean Operations
8. Maintenance and Reliability
PART 4: BUSINESS ANALYTICS MODULES
1. Decision-Making Tools
2. Linear Programming
3. Transportation Models
4. Waiting-Line Models
5. Learning Curves
6. Simulation
7. Applying Analytics to Big Data in Operations Management
Downloaded by: Ariah |
Distribution of this document is illegal
, [Document title]
CHAPTER 1: OPERATIONS AND PRODUCTIVITY
TRUE/FALSE
1. Some of the operations-related activities of Hard Rock Café include designing meals and
analyzing them for ingredient cost and labor requirements.
True (Global company profile, easy)
2. The production process at Hard Rock Café is limited to meal preparation and serving customers.
False (Global company profile, easy)
3. All organizations, including service firms such as banks and hospitals, have a production
function.
True (What is operations management? moderate)
4. Operations management is the set of activities that create value in the form of goods and services
by transforming inputs into outputs.
True (What is operations management? easy)
5. An example of a "hidden" production function is transfers at banks.
money
True (What is operations management? moderate)
6. One reason to study operations management is to learn how people organize themselves for
productive enterprise.
True (Why study OM, easy)
7. The operations manager performs the management activities of planning, organizing,
staffing, leading, and controlling of the OM function.
True (What operations managers do, easy)
8. "How much inventory of this item should we have?" is within the critical decision
area of managing quality.
False (What operations managers do, easy)
9. In order to have a career in operations management, one must have a degree in
statistics or quantitative methods.
False (What operations managers do, easy)
10. Henry Ford is known as the Father of Scientific Management.
False (The heritage of operations management, easy)
11. Shewhart’s contributions to operations management came during the Scientific Management Era.
False (The heritage of operations management, easy)
12. Students wanting to pursue a career in operations management will find
multidisciplinary knowledge beneficial.
True (Where are the OM jobs? easy)
1
Downloaded by NABIL ALI ALJOHANI (nalialjohani@stu.k au.edu.sa)
Downloaded by: Ariah |
Distribution of this document is illegal
, [Document title]
13. Customer interaction is often high for manufacturing processes, but low for services.
False (Operations in the service sector, moderate)
14. Productivity is more difficult to improve in the service sector.
True (The productivity challenge, moderate)
15. Manufacturing now constitutes the largest economic sector in postindustrial societies.
False (Operations in the service sector, moderate)
16. In the past half-century, the number of people employed in manufacturing has more or
less held steady, but each manufacturing employee is manufacturing about 20 times
as much.
True (Operations in the service sector, easy)
17. A knowledge society is one that has migrated from work based on knowledge to one
based on manual work.
False (The productivity challenge, easy)
18. Productivity is the total value of all inputs to the transformation process divided by the
total value of the outputs produced.
False (The productivity challenge, easy)
19. Measuring the impact of a capital acquisition on productivity is an example of
multi-factor productivity.
False (The productivity challenge, moderate)
20. Ethical and social dilemmas arise because stakeholders of a business have conflicting
perspectives.
True (Ethics and social responsibility, easy) {AACSB: Ethical Reasoning}
MULTIPLE CHOICE
21. At Hard Rock Café, tasks that reflect operations or operations management include
a. designing meals
b. testing meals (recipes)
c. analyzing meals for the cost of ingredients
d. preparing employee schedules
e. all of the above
e (Global company profile, easy)
22. An operations task performed at Hard Rock Café is
a. borrowing funds to build a new restaurant
b. advertising changes in the restaurant menu
c. calculating restaurant profit and loss
d. preparing employee schedules
e. all of the above
d (Global company profile, moderate)
2
Downloaded by NABIL ALI ALJOHANI (nalialjohani@stu.k au.edu.sa)
Downloaded by: Ariah |
Distribution of this document is illegal
Stuvia.com - The Marketplace to Buy and Sell your Study Material
Test Bank for Operations Management:
Sustainability and Supply Chain Management
14th Edition by Jay Heizer, Barry Render, Chuck
Munson| All Chapters| LATEST
Downloaded by: Ariah |
Distribution of this document is illegal
, [Document title]
TABLE OF CONTENTS
PART 1: INTRODUCTION TO OPERATIONS MANAGEMENT
1. Operations and Productivity
2. Operations Strategy in a Global Environment
3. Project Management
4. Forecasting
PART 2: DESIGNING OPERATIONS
1. Design of Goods and Services
2. Supplement 5: Sustainability in the Supply Chain
3. Managing Quality
4. Supplement 6: Statistical Process Control
5. Process Strategies
6. Supplement 7: Capacity and Constraint Management
7. Location Strategies
8. Layout Strategies
9. Human Resources, Job Design, and Work Measurement
PART 3: MANAGING OPERATIONS
1. Supply Chain Management
2. Supplement 11: Supply Chain Management Analytics
3. Inventory Management
4. Aggregate Planning and S&OP
5. Material Requirements Planning (MRP) and ERP
6. Short-Term Scheduling
7. Lean Operations
8. Maintenance and Reliability
PART 4: BUSINESS ANALYTICS MODULES
1. Decision-Making Tools
2. Linear Programming
3. Transportation Models
4. Waiting-Line Models
5. Learning Curves
6. Simulation
7. Applying Analytics to Big Data in Operations Management
Downloaded by: Ariah |
Distribution of this document is illegal
, [Document title]
CHAPTER 1: OPERATIONS AND PRODUCTIVITY
TRUE/FALSE
1. Some of the operations-related activities of Hard Rock Café include designing meals and
analyzing them for ingredient cost and labor requirements.
True (Global company profile, easy)
2. The production process at Hard Rock Café is limited to meal preparation and serving customers.
False (Global company profile, easy)
3. All organizations, including service firms such as banks and hospitals, have a production
function.
True (What is operations management? moderate)
4. Operations management is the set of activities that create value in the form of goods and services
by transforming inputs into outputs.
True (What is operations management? easy)
5. An example of a "hidden" production function is transfers at banks.
money
True (What is operations management? moderate)
6. One reason to study operations management is to learn how people organize themselves for
productive enterprise.
True (Why study OM, easy)
7. The operations manager performs the management activities of planning, organizing,
staffing, leading, and controlling of the OM function.
True (What operations managers do, easy)
8. "How much inventory of this item should we have?" is within the critical decision
area of managing quality.
False (What operations managers do, easy)
9. In order to have a career in operations management, one must have a degree in
statistics or quantitative methods.
False (What operations managers do, easy)
10. Henry Ford is known as the Father of Scientific Management.
False (The heritage of operations management, easy)
11. Shewhart’s contributions to operations management came during the Scientific Management Era.
False (The heritage of operations management, easy)
12. Students wanting to pursue a career in operations management will find
multidisciplinary knowledge beneficial.
True (Where are the OM jobs? easy)
1
Downloaded by NABIL ALI ALJOHANI (nalialjohani@stu.k au.edu.sa)
Downloaded by: Ariah |
Distribution of this document is illegal
, [Document title]
13. Customer interaction is often high for manufacturing processes, but low for services.
False (Operations in the service sector, moderate)
14. Productivity is more difficult to improve in the service sector.
True (The productivity challenge, moderate)
15. Manufacturing now constitutes the largest economic sector in postindustrial societies.
False (Operations in the service sector, moderate)
16. In the past half-century, the number of people employed in manufacturing has more or
less held steady, but each manufacturing employee is manufacturing about 20 times
as much.
True (Operations in the service sector, easy)
17. A knowledge society is one that has migrated from work based on knowledge to one
based on manual work.
False (The productivity challenge, easy)
18. Productivity is the total value of all inputs to the transformation process divided by the
total value of the outputs produced.
False (The productivity challenge, easy)
19. Measuring the impact of a capital acquisition on productivity is an example of
multi-factor productivity.
False (The productivity challenge, moderate)
20. Ethical and social dilemmas arise because stakeholders of a business have conflicting
perspectives.
True (Ethics and social responsibility, easy) {AACSB: Ethical Reasoning}
MULTIPLE CHOICE
21. At Hard Rock Café, tasks that reflect operations or operations management include
a. designing meals
b. testing meals (recipes)
c. analyzing meals for the cost of ingredients
d. preparing employee schedules
e. all of the above
e (Global company profile, easy)
22. An operations task performed at Hard Rock Café is
a. borrowing funds to build a new restaurant
b. advertising changes in the restaurant menu
c. calculating restaurant profit and loss
d. preparing employee schedules
e. all of the above
d (Global company profile, moderate)
2
Downloaded by NABIL ALI ALJOHANI (nalialjohani@stu.k au.edu.sa)
Downloaded by: Ariah |
Distribution of this document is illegal
