AMZL ADVANCED ACADEMY QUESTIONS &
ANSWERS
Delivery Estimate Accuracy (DEA) - Answer -the metric used in a all Amazon
Operations that measures attempted deliveries of units on or before the Promise
Delivery Date (PDD), against the total number of the units with a PDD of that same date
DEA scan rate is... - Answer -number of premium units with a valid attempted or deliver
scan divided by number of premium units going through the delivery station
attempted DEA scan rate is... - Answer -number of premium units with a valid
attempted or deliver scan divided by a number of premium units going through the
delivery station
the metric used in all Amazon operations that measures attempted deliveries of units on
or before the promised delivery date PDD - Answer -what is DEA?
True - Answer -global DEA metrics assigned effect ownership to correct business
owners in the delivery chain based on first failure after last success logic (FFaLS) this
means that shipments were manifested to the restation but never received by the critical
time (MNR) would not show as an AMZL miss
True - Answer -DEA scan rate will tell the confidence of the other DEA metrics on the
business review dashboard
True - Answer -DEA scan rate relies on attempted and deliver scans. if a package is
returned to station without a valid attempt scan it will lead to a lower DEA scan rate for
the reporting date.
false - Answer -attempted in DEA (%) only calculate AMZL misses into the metric and
the percentage will not update after 11:59 p.m. on the reporting date.
1.) attempted in DEA percentage includes all defects that occurred in the delivery chain
by all business partners.
2.) AMZL controllable misses BPS allows stations to deeper dive and bridge to their
own defects that impacted customer experience. this eliminates the noise and the
metric caused by upstream issues for example MNR and EAD>PPD.
3.) percentage goals can change based on upstream partners and BPS goals will stay
consistent over time - Answer -why is AMZL moving to bridging AMZL controllable
misses (BPS) instead of sticking to attempted and DEA percentage
,AMZL controllable misses (units), DEA volume (units), DEA scan rate - Answer -what is
needed to calculate DEA basis points (BPS)?
number of units scheduled to go through the delivery station on the promise delivery
date (PDD) reporting date - Answer -what is global DEA measured in?
last morning EST - Answer -what is the SLA for global DEA to populate in perfect mile?
58 BPS for premium and 85 BPS for same day - Answer -what are the goals for global
DEA?
and associate leaves the floor to take their scheduled prayer break - Answer -which
one of these scenarios would not require a STU?
SOS, EOS - Answer -the daily standard work to support achieving shift in station goals
is for all manages to review and address first unscheduled hours and second missed
punches. what time of shift should each be reviewed?
record the associates names and verify arrival times through STU. submit a ticket or
manually update my time with comments to have the punch added to the associate's
time card. - Answer -You're new to a site into new hires come to you and your mentor
and state they forgot to punch in yesterday. what do you do next?
leadership behavior index - Answer -effective communication, competence, decision-
making, and empowering employees are evaluated under what index and connections?
daily - Answer -progressive actions can be impacted by the timing of managers
acknowledging the feedback was delivered. to eliminate this risk, how often should you
monitor and update ADAPT?
a driver could get used to return to the station with no return packages, but is always
done one hour earlier in their scheduled shift. - Answer -which of the following
scenarios would not require a management STU conversation?
Enter conversations and engage in review before the next discussion - Answer -after
conducting a STU with an associate you struggle to engage with, they shared that "you
never remember what they asked about last, I do not like that". what actionable
approach could you take going forward?
communication style, body language, appearance of others - Answer -unconscious bias
is a fundamental function of the human mind so support processing information. which
below is a type of bias we want you to be aware of?
learning coordinator, direct manager - Answer -when a new team member is coming
into the station, who's just possibility is to set up information so they can do their role?
, operational dashboard - Answer -under which perfect mild dashboard would key
metrics such as DEA, FDDS, and PNOV be located?
station management console (SMC), LDAP - Answer -what are the two main tools used
for setting up permissions?
what platform will you use to stay up to date on the most recent benchmark standards in
SOPs - Answer -START
rates (Direct/Indirect) - Answer -You forgot to follow standard work and did not
complete FCLM review during your shift before you went home for the day. what data
entered into the end of your reporting is most likely inaccurate?
safety behavior, leadership behavior, and engagement index - Answer -through
academy training, what indicator is a positively or negatively impact your station cost
metrics?
submit VTO - Answer -you noticed that your loadout team will finish their shift work
early and want to improve your PPH for the day. what action would you want to take?
safety leadership - associates - Answer -they're going to a new station and you want to
understand the voice of associates. you want to select one safety area that has the
most opportunity to focus on in deep dive. from the connections dashboard, which area
are you going to focus on?
GSOC, EHS, HR, and local agencies - Answer -during an emergency, it is critical to
stay calm and use your resources to support managing these events. outside of your
direct senior leaders, what resources can you utilize to execute a safe emergency
event?
incidents and measurements - Answer -you completed the root cause analysis for an
injury last week and you want to ensure all corrective actions are completed in closed.
where in Gensuite do you find this information?
by the end of your current shift for US; within 24 hours for a CA - Answer -how long
after an injury do you have until your initial report form needs to be uploaded to
Gensuite?
when you are making your submissions on work summary tool, you must ensure which
items are correct? - Answer -routes, unplanned delays, AMZL late cancellations, DSP
late cancellations, quick coverages
when does a DSP get awarded quick coverage? - Answer -when they pick up a
dropped route within an hour of the schedule to start time
ANSWERS
Delivery Estimate Accuracy (DEA) - Answer -the metric used in a all Amazon
Operations that measures attempted deliveries of units on or before the Promise
Delivery Date (PDD), against the total number of the units with a PDD of that same date
DEA scan rate is... - Answer -number of premium units with a valid attempted or deliver
scan divided by number of premium units going through the delivery station
attempted DEA scan rate is... - Answer -number of premium units with a valid
attempted or deliver scan divided by a number of premium units going through the
delivery station
the metric used in all Amazon operations that measures attempted deliveries of units on
or before the promised delivery date PDD - Answer -what is DEA?
True - Answer -global DEA metrics assigned effect ownership to correct business
owners in the delivery chain based on first failure after last success logic (FFaLS) this
means that shipments were manifested to the restation but never received by the critical
time (MNR) would not show as an AMZL miss
True - Answer -DEA scan rate will tell the confidence of the other DEA metrics on the
business review dashboard
True - Answer -DEA scan rate relies on attempted and deliver scans. if a package is
returned to station without a valid attempt scan it will lead to a lower DEA scan rate for
the reporting date.
false - Answer -attempted in DEA (%) only calculate AMZL misses into the metric and
the percentage will not update after 11:59 p.m. on the reporting date.
1.) attempted in DEA percentage includes all defects that occurred in the delivery chain
by all business partners.
2.) AMZL controllable misses BPS allows stations to deeper dive and bridge to their
own defects that impacted customer experience. this eliminates the noise and the
metric caused by upstream issues for example MNR and EAD>PPD.
3.) percentage goals can change based on upstream partners and BPS goals will stay
consistent over time - Answer -why is AMZL moving to bridging AMZL controllable
misses (BPS) instead of sticking to attempted and DEA percentage
,AMZL controllable misses (units), DEA volume (units), DEA scan rate - Answer -what is
needed to calculate DEA basis points (BPS)?
number of units scheduled to go through the delivery station on the promise delivery
date (PDD) reporting date - Answer -what is global DEA measured in?
last morning EST - Answer -what is the SLA for global DEA to populate in perfect mile?
58 BPS for premium and 85 BPS for same day - Answer -what are the goals for global
DEA?
and associate leaves the floor to take their scheduled prayer break - Answer -which
one of these scenarios would not require a STU?
SOS, EOS - Answer -the daily standard work to support achieving shift in station goals
is for all manages to review and address first unscheduled hours and second missed
punches. what time of shift should each be reviewed?
record the associates names and verify arrival times through STU. submit a ticket or
manually update my time with comments to have the punch added to the associate's
time card. - Answer -You're new to a site into new hires come to you and your mentor
and state they forgot to punch in yesterday. what do you do next?
leadership behavior index - Answer -effective communication, competence, decision-
making, and empowering employees are evaluated under what index and connections?
daily - Answer -progressive actions can be impacted by the timing of managers
acknowledging the feedback was delivered. to eliminate this risk, how often should you
monitor and update ADAPT?
a driver could get used to return to the station with no return packages, but is always
done one hour earlier in their scheduled shift. - Answer -which of the following
scenarios would not require a management STU conversation?
Enter conversations and engage in review before the next discussion - Answer -after
conducting a STU with an associate you struggle to engage with, they shared that "you
never remember what they asked about last, I do not like that". what actionable
approach could you take going forward?
communication style, body language, appearance of others - Answer -unconscious bias
is a fundamental function of the human mind so support processing information. which
below is a type of bias we want you to be aware of?
learning coordinator, direct manager - Answer -when a new team member is coming
into the station, who's just possibility is to set up information so they can do their role?
, operational dashboard - Answer -under which perfect mild dashboard would key
metrics such as DEA, FDDS, and PNOV be located?
station management console (SMC), LDAP - Answer -what are the two main tools used
for setting up permissions?
what platform will you use to stay up to date on the most recent benchmark standards in
SOPs - Answer -START
rates (Direct/Indirect) - Answer -You forgot to follow standard work and did not
complete FCLM review during your shift before you went home for the day. what data
entered into the end of your reporting is most likely inaccurate?
safety behavior, leadership behavior, and engagement index - Answer -through
academy training, what indicator is a positively or negatively impact your station cost
metrics?
submit VTO - Answer -you noticed that your loadout team will finish their shift work
early and want to improve your PPH for the day. what action would you want to take?
safety leadership - associates - Answer -they're going to a new station and you want to
understand the voice of associates. you want to select one safety area that has the
most opportunity to focus on in deep dive. from the connections dashboard, which area
are you going to focus on?
GSOC, EHS, HR, and local agencies - Answer -during an emergency, it is critical to
stay calm and use your resources to support managing these events. outside of your
direct senior leaders, what resources can you utilize to execute a safe emergency
event?
incidents and measurements - Answer -you completed the root cause analysis for an
injury last week and you want to ensure all corrective actions are completed in closed.
where in Gensuite do you find this information?
by the end of your current shift for US; within 24 hours for a CA - Answer -how long
after an injury do you have until your initial report form needs to be uploaded to
Gensuite?
when you are making your submissions on work summary tool, you must ensure which
items are correct? - Answer -routes, unplanned delays, AMZL late cancellations, DSP
late cancellations, quick coverages
when does a DSP get awarded quick coverage? - Answer -when they pick up a
dropped route within an hour of the schedule to start time
