911 APCO certification Exam 2026
Questions and Answers
The operational relationship between telecommunicators supervisors & managers
as defined by the PSAP - Correct answer-chain of command
If a telecommunicator can only get one piece of information from a caller, it should
be: - Correct answer-where
Persistently asking the same information without changing the words spoken is: -
Correct answer-A technique used with hysterical callers
People who talk about suicide don't kill themselves - Correct answer-False
Fires in travel trailers & camping trailers are classified as structure fires - Correct
answer-False
Liability is something that is claimed as existing or being as described but not yet
proven - Correct answer-False
Maintaining a positive attitude will help reduce stress - Correct answer-True
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
, NIMS is a comprehensive national approach to incident management - Correct
answer-True
The term PSAP stands for "Public Safety Access Point" - Correct answer-False
Professionalism is defined by who you are, what you do, and how other perceive
you. - Correct answer-
The ALI is the calling party's telephone number & the ANI is the calling party's
address & dispatch information - Correct answer-False
An accurate description of weapons is critical information for response units -
Correct answer-
E9-1-1 systems enhance Basic 9-1-1 systems by automatically providing the
caller's telephone number and physical address. - Correct answer-True
A silent open line call must be considered a potential TTY call until proven
otherwise - Correct answer-True
PBX systems pinpoint the exact location of the caller. - Correct answer-
Calls via a video relay service (VRS) can only come into the PSAP on special 7-1-
1 lines. - Correct answer-
After completing initial training, there is no need for telecommunicators to be
responsible for education - Correct answer-
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
Questions and Answers
The operational relationship between telecommunicators supervisors & managers
as defined by the PSAP - Correct answer-chain of command
If a telecommunicator can only get one piece of information from a caller, it should
be: - Correct answer-where
Persistently asking the same information without changing the words spoken is: -
Correct answer-A technique used with hysterical callers
People who talk about suicide don't kill themselves - Correct answer-False
Fires in travel trailers & camping trailers are classified as structure fires - Correct
answer-False
Liability is something that is claimed as existing or being as described but not yet
proven - Correct answer-False
Maintaining a positive attitude will help reduce stress - Correct answer-True
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
, NIMS is a comprehensive national approach to incident management - Correct
answer-True
The term PSAP stands for "Public Safety Access Point" - Correct answer-False
Professionalism is defined by who you are, what you do, and how other perceive
you. - Correct answer-
The ALI is the calling party's telephone number & the ANI is the calling party's
address & dispatch information - Correct answer-False
An accurate description of weapons is critical information for response units -
Correct answer-
E9-1-1 systems enhance Basic 9-1-1 systems by automatically providing the
caller's telephone number and physical address. - Correct answer-True
A silent open line call must be considered a potential TTY call until proven
otherwise - Correct answer-True
PBX systems pinpoint the exact location of the caller. - Correct answer-
Calls via a video relay service (VRS) can only come into the PSAP on special 7-1-
1 lines. - Correct answer-
After completing initial training, there is no need for telecommunicators to be
responsible for education - Correct answer-
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
