Florida 911 PST Mock Exam (1-7
combined) 2026 Questions and Answers
Helicopters or planes used to drop water or fire retardant in large quantities. -
Correct answer-Aerial Fire Fighting
Medical calls may require a law enforcement response if crowd/traffic control is
needed. - Correct answer-True
It is important for the PST to extract all pertinent information from the caller
___________________. - Correct answer-Quickly and accurately
Effective communication is essential to understanding the message has been
received and understood. - Correct answer-True
Symptoms of a diabetic emergency may mimic those of _____________________.
- Correct answer-Intoxication
Florida gives each of the 67 counties the responsibility of maintaining emergency
management programs at the county level. - Correct answer-True
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
,All of the following are components of good interpersonal skills except: - Correct
answer-Personalizing situations
HIPAA was designed to protect patients from disclosure of protected oral, written
or electronic health information. - Correct answer-True
Which of the following is not part of the 6 Ws? - Correct answer-Which
PSTs in a call taker position may be utilized to process requests for field units. -
Correct answer-True
A subset of terrorism in terrorist groups that participate directly in the cultivation,
manufacture, transportation, or distribution of controlled substances and the
monies derived from these activities is known as
_____________________________. - Correct answer-Narco Terrorism
During an MCI, it is the responsibility of the PST to make notifications to local and
state agencies. - Correct answer-True
The 911 Public Safety Telecommunicator Certification requires students to
participate in an approved training program consisting of at least ______________.
- Correct answer-232 hours
PSTs should remain professional, no matter the circumstance, by using industry
jargon with callers seeking assistance. - Correct answer-False
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
,The ___________________ is a 24/7 clearing house which holds and shares
information with local, state, and federal entities. - Correct answer-State Watch
Office
Prioritization is not a factor when determining the order in which incidents will be
handled. - Correct answer-False
Vehicle crashes with numerous patients is one example of an MCI. - Correct
answer-True
A non-emergency event which may not require immediate response. - Correct
answer-All of the above (Public Education, Animal Rescue, Pre-Fire Plan)
A portable device which has the ability to analyze the heart rhythm and deliver an
electrical shock (when necessary) to restore the heart to a normal rhythm. - Correct
answer-AED
For HAZMAT events, callers should be advised to get as close as possible to the
product so they may obtain all information requested by the PST on the telephone.
- Correct answer-False
______________ is defined as feeling of deep sympathy and sorrow for another
who is stricken by misfortune accompanied by a strong desire to alleviate the
suffering. - Correct answer-Compassion
©COPYRIGHT 2025, ALL RIGHTS RESERVED 3
, All hospitals have a designated trauma center. - Correct answer-False
A _________________ is a hospital unit equipped and staffed to provide care to
patients with acute and life threatening traumatic injuries. - Correct answer-Trauma
Center
Florida gives the Division of Emergency Management (DEM) the responsibility of
maintaining a statewide emergency management program. - Correct answer-True
Which type of agreement allows emergency responders to reach across
jurisdictional boundaries to supplement the requesting agency's resources? -
Correct answer-Mutual Aid Agreement
HIPAA law, CJIS security policy, and agency protocols all have a role in dictating
which information can or cannot be disseminated and to whom. - Correct answer-
True
A Cerebrovascular Accident, or CVA, is commonly referred to as a
_________________. - Correct answer-Stroke
____________________ is defined as the skill, good judgment, and respectful
behavior that is expected from a person who is trained to do a job well. - Correct
answer-Professionalism
©COPYRIGHT 2025, ALL RIGHTS RESERVED 4
combined) 2026 Questions and Answers
Helicopters or planes used to drop water or fire retardant in large quantities. -
Correct answer-Aerial Fire Fighting
Medical calls may require a law enforcement response if crowd/traffic control is
needed. - Correct answer-True
It is important for the PST to extract all pertinent information from the caller
___________________. - Correct answer-Quickly and accurately
Effective communication is essential to understanding the message has been
received and understood. - Correct answer-True
Symptoms of a diabetic emergency may mimic those of _____________________.
- Correct answer-Intoxication
Florida gives each of the 67 counties the responsibility of maintaining emergency
management programs at the county level. - Correct answer-True
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
,All of the following are components of good interpersonal skills except: - Correct
answer-Personalizing situations
HIPAA was designed to protect patients from disclosure of protected oral, written
or electronic health information. - Correct answer-True
Which of the following is not part of the 6 Ws? - Correct answer-Which
PSTs in a call taker position may be utilized to process requests for field units. -
Correct answer-True
A subset of terrorism in terrorist groups that participate directly in the cultivation,
manufacture, transportation, or distribution of controlled substances and the
monies derived from these activities is known as
_____________________________. - Correct answer-Narco Terrorism
During an MCI, it is the responsibility of the PST to make notifications to local and
state agencies. - Correct answer-True
The 911 Public Safety Telecommunicator Certification requires students to
participate in an approved training program consisting of at least ______________.
- Correct answer-232 hours
PSTs should remain professional, no matter the circumstance, by using industry
jargon with callers seeking assistance. - Correct answer-False
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
,The ___________________ is a 24/7 clearing house which holds and shares
information with local, state, and federal entities. - Correct answer-State Watch
Office
Prioritization is not a factor when determining the order in which incidents will be
handled. - Correct answer-False
Vehicle crashes with numerous patients is one example of an MCI. - Correct
answer-True
A non-emergency event which may not require immediate response. - Correct
answer-All of the above (Public Education, Animal Rescue, Pre-Fire Plan)
A portable device which has the ability to analyze the heart rhythm and deliver an
electrical shock (when necessary) to restore the heart to a normal rhythm. - Correct
answer-AED
For HAZMAT events, callers should be advised to get as close as possible to the
product so they may obtain all information requested by the PST on the telephone.
- Correct answer-False
______________ is defined as feeling of deep sympathy and sorrow for another
who is stricken by misfortune accompanied by a strong desire to alleviate the
suffering. - Correct answer-Compassion
©COPYRIGHT 2025, ALL RIGHTS RESERVED 3
, All hospitals have a designated trauma center. - Correct answer-False
A _________________ is a hospital unit equipped and staffed to provide care to
patients with acute and life threatening traumatic injuries. - Correct answer-Trauma
Center
Florida gives the Division of Emergency Management (DEM) the responsibility of
maintaining a statewide emergency management program. - Correct answer-True
Which type of agreement allows emergency responders to reach across
jurisdictional boundaries to supplement the requesting agency's resources? -
Correct answer-Mutual Aid Agreement
HIPAA law, CJIS security policy, and agency protocols all have a role in dictating
which information can or cannot be disseminated and to whom. - Correct answer-
True
A Cerebrovascular Accident, or CVA, is commonly referred to as a
_________________. - Correct answer-Stroke
____________________ is defined as the skill, good judgment, and respectful
behavior that is expected from a person who is trained to do a job well. - Correct
answer-Professionalism
©COPYRIGHT 2025, ALL RIGHTS RESERVED 4
