Define onboarding. - Answers Procedure for providing new employees with basic background
information about the firm and the job
Explain what socialization is and list two (2) benefits of it for an organization. - Answers
Ongoing process of instilling in all employees the attitudes, standards, values and patterns of
behavior the organization expects.
The benefits include lower turnover and reduced workplace injuries.
Explain two (2) purposes of onboarding - Answers Making new employees feel welcomed and
reduced reality shock
List three (3)n forms of instructional design and explain one (1). - Answers 1. programmed
learning
2. behaviour modelling - role play simulated situations
3. on-the-job training - learnt by performing it (apprenticeship)
Explain two (2) steps of training process - Answers 1. Training needs analysis - analyze what
needs to be taught and setting objectives and goals à what an employee should be able to do
2. instructional design
3. validation
4. implementation
5. evaluation of training
In a training needs analysis what is a task analysis. - Answers It identifying the broad
competencies and specific skills required to perform job-related tasks. This can include
identifying what tasks, subtasks, and their frequency. Doing an overall evaluation of what
competencies the individual most possess to fulfil these tasks.
List the four global literacies and explain one (1). - Answers 1. Personal - understand and value
oneself
2. social
3. business
4. cultural - understand and leverage cultural differences
Define performance management. - Answers Process encompassing all activities related to
improving employee performance productivity and effectiveness
, List three (3) guidelines for a legally defensible process in performance management. - Answers
1. use job analysis
2. avoid abstract trait names
3. limit subjective ratings
4. train supervisors to use it correctly
Explain two (2) of the five (5) steps in the performance management process. - Answers 1.
Define Performance Expectations
- goals
- job dimensions or traits
- behaviours or competencies
- task performance
- contextual performance
- ongoing feedback
5. conducting career development discussions
- opportunities for development
- strengthen or improve employee knowledge, skills and abilities
- actions to boost performance
Explain two (2) of the five (5) formal appraisal methods. - Answers 1. comparative methods:
graphic rating scale:
- a number of traits and a range of performance fo many r each, then an employee is rated by
identifying the score that best describes their level of performance for each trait.
2. Advanced quantitative method: behaviorally anchored rating scales (BARS)
- combines the benefits of narratives, critical incidents and quantified ratings by anchoring a
quantified scale with a specific narrative
Explain who should do the appraising in a performance appraisal. - Answers supervisors ,
oneself, peers, committees, Subordinates and 360-degree appraisal using a varitey of people to