IAHSS Advanced Officer
Certification
(LatestUpdate)Review| Questions and
Verified Answers|Grade A | 100% Correct
_____ % of customers stop doing business with an company because they are
dissatisifed with the product or service.
a. 10 %
b. 14%
c. 23%
d. 31% -Answer:b. 14%
______ % of customers leave because of an attitude of indifference on the part of the
service provider.
a. 25%
b. 50%
c. 68%
d. 75% -Answer:c. 68%
______ is an element in improving customer service:
a. Identifying customers
b. Attitude
c. Communication
d. Training
e. All of the above -Answer:e. All of the above
_______ can be an excellent way to measure customer service and improve
performance:
a. Surveys
,b. Feedback
c. Employee complaints
d. Phone call monitoring -Answer:b. Feedback
_______ patrol contributes, more than any other method of patrol, to excessive
socialization.
a. Bicycle
b. Foot
c. K-9
d. Vehicle -Answer:b. Foot
________ produced by security personnel should always be viewed as important and
conform to required formats.
a. Verbal commands
b. Documentation
c. Statements
d. None of the above -Answer:b. Documentation
"Munchausen Syndrome" is characterized by:
a) Hypochondriacs
b) Patients who feign illness and subject themselves to potentially harmful medical
procedures
c) Professional patients seeking drugs
d) Homeless patients seeking shelter -Answer:b) Patients who feign illness and
subject themselves to potentially harmful medical
"Premise" liability" refers to the legal duty of a healthcare organization to keep its
property ______.
a) Secured
b) Reasonably safe condition
c) Looking nice with trimmed shrubbery
d) Free of vagrants -Answer:b) Reasonably safe condition
A "Professional Patient" is someone who is seeking:
a) Attention
b) Controlled substances
c) A hiding place
d) Housing
e) All of the above -Answer:e) All of the above
A dog's sense of smell is _______ times better and hearing is _______ times better
than a human's.
a.
b.
c.
, d. -Answer:c.
A forensic patient's criminal record should be disclosed to whom?
a. All employees
b. Kept confidential
c. All employees and patients
d. Security personnel only -Answer:b. Kept confidential
A healthcare security department should do this with any photographic or video
evidence from a civil dispute?
a. Destroy it
b. Turn it over to the organization's legal department
c. Provide all employees with a copy
d. Submit a copy to the union representative -Answer:b. Turn it over to the
organization's legal department
A healthcare security or police officer should do what during a labor dispute?
a. Conduct mediation
b. Sympathize with friends
c. Remain objective
d. None of the above -Answer:c. Remain objective
A megapixel camera increases the resolution to between _____ and _____ times CIF
or higher:
a. 8 x 16
b. 16 x 32
c. 32 x 64
d. 64 x 120 -Answer:b. 16 x 32
A requirement for any profession is a:
a) Code of Ethics
b) Management plan
c) Chief Executive Officer
d) Daily Activity Report -Answer:a) Code of Ethics
A security department, which places an emphasis on crime prevention, is:
a) Relying on traditional security practices to reduce crime
b) Operating in a reactive and enforcement mode
c) Working smarter than most security departments that rely on traditional reactive
enforcement methods
d) More likely to see their crime statistics increase from year to year -Answer:c)
Working smarter than most security departments that rely on traditional reactive
enforcement methods
A security officer responding to a crime scene should do what?
Certification
(LatestUpdate)Review| Questions and
Verified Answers|Grade A | 100% Correct
_____ % of customers stop doing business with an company because they are
dissatisifed with the product or service.
a. 10 %
b. 14%
c. 23%
d. 31% -Answer:b. 14%
______ % of customers leave because of an attitude of indifference on the part of the
service provider.
a. 25%
b. 50%
c. 68%
d. 75% -Answer:c. 68%
______ is an element in improving customer service:
a. Identifying customers
b. Attitude
c. Communication
d. Training
e. All of the above -Answer:e. All of the above
_______ can be an excellent way to measure customer service and improve
performance:
a. Surveys
,b. Feedback
c. Employee complaints
d. Phone call monitoring -Answer:b. Feedback
_______ patrol contributes, more than any other method of patrol, to excessive
socialization.
a. Bicycle
b. Foot
c. K-9
d. Vehicle -Answer:b. Foot
________ produced by security personnel should always be viewed as important and
conform to required formats.
a. Verbal commands
b. Documentation
c. Statements
d. None of the above -Answer:b. Documentation
"Munchausen Syndrome" is characterized by:
a) Hypochondriacs
b) Patients who feign illness and subject themselves to potentially harmful medical
procedures
c) Professional patients seeking drugs
d) Homeless patients seeking shelter -Answer:b) Patients who feign illness and
subject themselves to potentially harmful medical
"Premise" liability" refers to the legal duty of a healthcare organization to keep its
property ______.
a) Secured
b) Reasonably safe condition
c) Looking nice with trimmed shrubbery
d) Free of vagrants -Answer:b) Reasonably safe condition
A "Professional Patient" is someone who is seeking:
a) Attention
b) Controlled substances
c) A hiding place
d) Housing
e) All of the above -Answer:e) All of the above
A dog's sense of smell is _______ times better and hearing is _______ times better
than a human's.
a.
b.
c.
, d. -Answer:c.
A forensic patient's criminal record should be disclosed to whom?
a. All employees
b. Kept confidential
c. All employees and patients
d. Security personnel only -Answer:b. Kept confidential
A healthcare security department should do this with any photographic or video
evidence from a civil dispute?
a. Destroy it
b. Turn it over to the organization's legal department
c. Provide all employees with a copy
d. Submit a copy to the union representative -Answer:b. Turn it over to the
organization's legal department
A healthcare security or police officer should do what during a labor dispute?
a. Conduct mediation
b. Sympathize with friends
c. Remain objective
d. None of the above -Answer:c. Remain objective
A megapixel camera increases the resolution to between _____ and _____ times CIF
or higher:
a. 8 x 16
b. 16 x 32
c. 32 x 64
d. 64 x 120 -Answer:b. 16 x 32
A requirement for any profession is a:
a) Code of Ethics
b) Management plan
c) Chief Executive Officer
d) Daily Activity Report -Answer:a) Code of Ethics
A security department, which places an emphasis on crime prevention, is:
a) Relying on traditional security practices to reduce crime
b) Operating in a reactive and enforcement mode
c) Working smarter than most security departments that rely on traditional reactive
enforcement methods
d) More likely to see their crime statistics increase from year to year -Answer:c)
Working smarter than most security departments that rely on traditional reactive
enforcement methods
A security officer responding to a crime scene should do what?
