CPXP exam QUESTIONS WITH ANSWERS

CPXP exam QUESTIONS WITH |\ |\ |\ |\




ANSWERS

Patient Experience definition (Beryl Institute) - CORRECT
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ANSWERS ✔✔The sum of all interactions, shaped by an
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organization's culture, that influence patient perceptions across |\ |\ |\ |\ |\ |\ |\


the continuum of care.
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CIQ - CORRECT ANSWERS ✔✔Cultural IQ test: Measures cultural
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engagement with 10 questions on a scale of 1-10 |\ |\ |\ |\ |\ |\ |\ |\




What 3 elements do patients use in choosing healthcare? -
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CORRECT ANSWERS ✔✔1- Cost |\ |\ |\




2- Quality
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3- Service
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transformational leadership - CORRECT ANSWERS ✔✔inspiring |\ |\ |\ |\ |\ |\


and championing followers to make the best decisions so that
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they might become leaders
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Mission, Vision, Values - CORRECT ANSWERS ✔✔Mission: why we
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are here
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Vision: where we aspire to go
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Values: the rules we live by |\ |\ |\ |\ |\

, Circle of Growth - CORRECT ANSWERS ✔✔Employee loyalty leads
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to
Customer loyalty leads to |\ |\ |\ |\




Increased Profits leads to |\ |\ |\




Investment of Profits in Staff Development
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Possible lifetime value of a patient to a hospital - CORRECT
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ANSWERS ✔✔$200,000 |\




Cultural Competence - CORRECT ANSWERS ✔✔a set of congruent
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behaviors, attitudes, and policies that come together in a
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system, agency, or among professionals that enables effective
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work in cross-cultural situations.
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*one of the main factors needed to close the disparities gap in
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healthcare


REGARDS of diversity - CORRECT ANSWERS ✔✔Race
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Ethnicity
Gender
Age
Religion
Disability
Sexual orientation
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Core competencies of PFCC - CORRECT ANSWERS ✔✔Respect,
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dignity