Question 1
1 out of 1 points
The interaction model distinguishes between product-suppliers and service-
suppliers.
Selected Answer: False
Answers: True
False
Response Feedback: 109-1, Figure 4.4
Question 2
1 out of 1 points
One drawback of the interaction model is that in only focuses on dyadic relations
whereas organizations usually act in chains or networks.
Selected Answer: True
Answers: True
False
Response Feedback: 110-2
Question 3
1 out of 1 points
In building and maintaining supplier relationships, formal contracting is relatively
less important nowadays.
Selected Answer: True
Answers: True
False
Response Feedback: 111-3
Question 4
1 out of 1 points
Three types of trust can be distinguished: contractual trust, competitor trust, and
goodwill trust.
Selected Answer: False
Answers: True
False
Response 112-3
Feedback:
Contractual trust, competence trust, and goodwill
trust.
Question 5
1 out of 1 points
The longer a relationship holds over time, the more types of trust will be present.
Selected Answer: True
, Answers: True
False
Response Feedback: 112-4/113-1, Figure 4.5
Question 6
1 out of 1 points
Supplier assessment is a prerequisite for building trust.
Selected Answer: True
Answers: True
False
Response Feedback: 116-2
Question 7
1 out of 1 points
Once trust has been established, the focal firm can stop supplier evaluation and
monitoring.
Selected Answer: False
Answers: True
False
Response 116-3
Feedback:
Over the course of a relationship something can always go
wrong so continuous monitoring of supplier practices and
performance is needed.
Question 8
1 out of 1 points
Both outcome and process measures need to be monitored in order to understand
a supplier's capabilities.
Selected Answer: True
Answers: True
False
Response 116-5, 117-1
Feedback:
Outcome measures only do not show what a supplier is
capable of doing.
Question 9
0 out of 1 points
Both financial value and relationship quality represent outcome measures.
Selected Answer: True
Answers: True
False
Response 117-1, -2
Feedback:
1 out of 1 points
The interaction model distinguishes between product-suppliers and service-
suppliers.
Selected Answer: False
Answers: True
False
Response Feedback: 109-1, Figure 4.4
Question 2
1 out of 1 points
One drawback of the interaction model is that in only focuses on dyadic relations
whereas organizations usually act in chains or networks.
Selected Answer: True
Answers: True
False
Response Feedback: 110-2
Question 3
1 out of 1 points
In building and maintaining supplier relationships, formal contracting is relatively
less important nowadays.
Selected Answer: True
Answers: True
False
Response Feedback: 111-3
Question 4
1 out of 1 points
Three types of trust can be distinguished: contractual trust, competitor trust, and
goodwill trust.
Selected Answer: False
Answers: True
False
Response 112-3
Feedback:
Contractual trust, competence trust, and goodwill
trust.
Question 5
1 out of 1 points
The longer a relationship holds over time, the more types of trust will be present.
Selected Answer: True
, Answers: True
False
Response Feedback: 112-4/113-1, Figure 4.5
Question 6
1 out of 1 points
Supplier assessment is a prerequisite for building trust.
Selected Answer: True
Answers: True
False
Response Feedback: 116-2
Question 7
1 out of 1 points
Once trust has been established, the focal firm can stop supplier evaluation and
monitoring.
Selected Answer: False
Answers: True
False
Response 116-3
Feedback:
Over the course of a relationship something can always go
wrong so continuous monitoring of supplier practices and
performance is needed.
Question 8
1 out of 1 points
Both outcome and process measures need to be monitored in order to understand
a supplier's capabilities.
Selected Answer: True
Answers: True
False
Response 116-5, 117-1
Feedback:
Outcome measures only do not show what a supplier is
capable of doing.
Question 9
0 out of 1 points
Both financial value and relationship quality represent outcome measures.
Selected Answer: True
Answers: True
False
Response 117-1, -2
Feedback:
