NYU Langone Interview UPDATED
ACTUAL Questions and CORRECT
Answers
Greatest Strength/ Weakness - CORRECT ANSWER - My greatest strength would be my
ability to work on a team collaboratively, I am a team player! Good at multi- tasking (Manager e-
mailing me patient needs their bill because they have a court hearing that day need to drop what
I'm doing at the moment to make sure the claim is in the patient's hand before their court
hearing) Also, I am flexible. If you need me to stay after, work overtime to get the project done I
am more than willing to!
My greatest weakness would be having a hard time saying no to my coworkers who need help on
their work. Even if I am overwhelmed with my work I need to get finished I will still help them.
Name a time when you went above and beyond your call of duty? - CORRECT
ANSWER - We use two different billing software:
CureMD where the patient's information is in the system and saved so all you have to do is
generate the claim. The other system we use is the Workers Compensation Board website where
you have to manually entire all the patient's information which is tedious and takes more time.
One time I went above and beyond my call of duty is when my Billing manager asked who wants
to take over surgery billing for one of the providers which was done through the Workers
Compensation Board. I offered to take over his surgery billing since my coworkers do not like
billing through there and I was eager to learn more about surgery billing.
What challenges have you faced in the workplace and how did you overcome it? - CORRECT
ANSWER - The Senior Manager was going on maternity leave so I was given the task of
taking over her spreadsheets for our four locations of the location. These spreadsheets kept track
of every provider at each location and how much sales they were bringing in for the day. I was
nervous about taking over her work because the software used to generate the numbers to find
out how much expected profit the providers brought in for that day I had never used before. I
overcame this challenge by practicing how to use the software and asking my coworker for help
who had more experience with the software than I.
, Tell me about a time when you provided exceptional customer service? - CORRECT
ANSWER - During college I worked at a local frozen yogurt shop. A patient from a
nearby hospital was wondering if we delivered frozen yogurt. I told her no and she went on
explaining how she really wanted some frozen yogurt, that that was the only food she could eat
and that she had no family member to bring her any. As a result after my shift (which ended in 2
hours) I stopped by the hospital to bring her frozen yogurt.
Biggest mistake and how did I fix it? - CORRECT ANSWER - When I first started
posting payments onto our electronic billing software I did not realize I was posting the appeal
payments wrong until about three months into my job. I instantly started panicking inside and
was thinking oh no how could this have happened, I need to fix this immediately! I went to tell
my manager and she was understanding and I started to pull all the EOB's I had posted the last
three months to see which EOB's I posted incorrectly and started going through the EOB's to see
which ones were posted incorrectly.
Tell me about a time that you showed initiative at work? - CORRECT ANSWER - Talk
about Valauri billing
Am I adaptable to different situations? - CORRECT ANSWER - Yes I am adaptable to
different situations. The field of healthcare is always changing. I'm eager to learn new skills, take
on risks and taking on task that are beyond my scope of responsibilities!
What motivates you? - CORRECT ANSWER - I'm motivated by training others. I was
responsible for training new billers on how to bill and use the billing software when they were
hired. I Loved teaching the new billers how to bill correctly to decrease the number of incorrect
bills being sent out and to catch up on the late bills that needed to be billed and sent out.
Describe how you overcame adversity (difficulties) in your life? - CORRECT ANSWER -
How behind Billing was and how I delegated the Billing task to each Medical Biller.
Tell me about a time when you were not given enough info to complete a task, what did you do
and what was the outcome? - CORRECT ANSWER - Talk about CEO (Dr. Hearns)
wanted more out of the Daily Sales spreadsheet instead of pretty colors and raw data he wanted
"ratios"
ACTUAL Questions and CORRECT
Answers
Greatest Strength/ Weakness - CORRECT ANSWER - My greatest strength would be my
ability to work on a team collaboratively, I am a team player! Good at multi- tasking (Manager e-
mailing me patient needs their bill because they have a court hearing that day need to drop what
I'm doing at the moment to make sure the claim is in the patient's hand before their court
hearing) Also, I am flexible. If you need me to stay after, work overtime to get the project done I
am more than willing to!
My greatest weakness would be having a hard time saying no to my coworkers who need help on
their work. Even if I am overwhelmed with my work I need to get finished I will still help them.
Name a time when you went above and beyond your call of duty? - CORRECT
ANSWER - We use two different billing software:
CureMD where the patient's information is in the system and saved so all you have to do is
generate the claim. The other system we use is the Workers Compensation Board website where
you have to manually entire all the patient's information which is tedious and takes more time.
One time I went above and beyond my call of duty is when my Billing manager asked who wants
to take over surgery billing for one of the providers which was done through the Workers
Compensation Board. I offered to take over his surgery billing since my coworkers do not like
billing through there and I was eager to learn more about surgery billing.
What challenges have you faced in the workplace and how did you overcome it? - CORRECT
ANSWER - The Senior Manager was going on maternity leave so I was given the task of
taking over her spreadsheets for our four locations of the location. These spreadsheets kept track
of every provider at each location and how much sales they were bringing in for the day. I was
nervous about taking over her work because the software used to generate the numbers to find
out how much expected profit the providers brought in for that day I had never used before. I
overcame this challenge by practicing how to use the software and asking my coworker for help
who had more experience with the software than I.
, Tell me about a time when you provided exceptional customer service? - CORRECT
ANSWER - During college I worked at a local frozen yogurt shop. A patient from a
nearby hospital was wondering if we delivered frozen yogurt. I told her no and she went on
explaining how she really wanted some frozen yogurt, that that was the only food she could eat
and that she had no family member to bring her any. As a result after my shift (which ended in 2
hours) I stopped by the hospital to bring her frozen yogurt.
Biggest mistake and how did I fix it? - CORRECT ANSWER - When I first started
posting payments onto our electronic billing software I did not realize I was posting the appeal
payments wrong until about three months into my job. I instantly started panicking inside and
was thinking oh no how could this have happened, I need to fix this immediately! I went to tell
my manager and she was understanding and I started to pull all the EOB's I had posted the last
three months to see which EOB's I posted incorrectly and started going through the EOB's to see
which ones were posted incorrectly.
Tell me about a time that you showed initiative at work? - CORRECT ANSWER - Talk
about Valauri billing
Am I adaptable to different situations? - CORRECT ANSWER - Yes I am adaptable to
different situations. The field of healthcare is always changing. I'm eager to learn new skills, take
on risks and taking on task that are beyond my scope of responsibilities!
What motivates you? - CORRECT ANSWER - I'm motivated by training others. I was
responsible for training new billers on how to bill and use the billing software when they were
hired. I Loved teaching the new billers how to bill correctly to decrease the number of incorrect
bills being sent out and to catch up on the late bills that needed to be billed and sent out.
Describe how you overcame adversity (difficulties) in your life? - CORRECT ANSWER -
How behind Billing was and how I delegated the Billing task to each Medical Biller.
Tell me about a time when you were not given enough info to complete a task, what did you do
and what was the outcome? - CORRECT ANSWER - Talk about CEO (Dr. Hearns)
wanted more out of the Daily Sales spreadsheet instead of pretty colors and raw data he wanted
"ratios"
