ISOM QUIZ QUESTIONS EXAM 1 QUESTIONS
A firm's ability to accelerate or decelerate their rate of product production or service
delivery would be an example of which of the following competitive priorities? - Answer
-Flexibility
Environmental scanning is the process by which firms assess the impact of
technologies resource requirements, material usage, and waste on the natural
environment. True/False? - Answer -False
Which of the following is considered to be a characteristic of service processes?
A. They are capital intensive in nature
B. Output can be inventoried easily
C. They have short response times
D. Their output is primarily physical in nature - Answer -C. They have short response
times
Multi-factor productivity is calculated by dividing the value of a firm's output by the value
of two or more possible inputs. True/False? - Answer -True
The systematic design, direction, and control of processes that transform inputs into
products and services for internal, as well as external, customers is called:
A. Supply Chain Management
B. Operations Management
C. Manufacturing Management
D. Quality Management
E. None of the prior answers is correct - Answer -B. Operation Management
A firm's ability to produce products or delivery services that meet design specifications
on a consistent basis would be an example of which of the following competitive
priorities?
A. Cost
B. Time
C. Quality
D. Flexibility - Answer -C. Quality
Outputs of operational processes include products, services, and data. True/False? -
Answer -False
Which of the following is considered to be a characteristic of manufacturing processes?
A. They require high levels of customer contact
B. Output often cannot be inventoried
C. They are labor intensive in nature
D. Quality is easily measured
, E. None of the prior responses are valid manufacturing process characteristics -
Answer -D. Quality is easily measured
Competitive priorities include the cost, quality, time, and flexibility dimensions that a
process or supply chain actually possesses and is able to deliver to customers.
True/False? - Answer -False
Support processes include all of the following functional areas except?
A. Accounting
B. Management Information Systems
C. Marketing
D. Human Resources - Answer -C. Marketing
A make-to-order strategy is used to produce a wide variety of products from relatively
few subassemblies and components after customer orders are received. True/False? -
Answer -False
One disadvantage of customer involvement in service processes is that active customer
contact can sometimes prove to be disruptive, making them less efficient. True/False? -
Answer -True
The manufacturing process that is characterized by a few major products, produced in
higher volumes using a connected line performing highly repetitive work is:
A. Line process
B. Job process
C. Continuous flow process
D. Batch process - Answer -A. Line Process
A make-to-stock strategy is used by manufacturers to make products to exact customer
specifications in low volumes. True/False? - Answer -False
A process strategy specifies the pattern of decisions made in managing processes so
that the processes will achieve their competitive priorities. True/False? - Answer -True
Which of the following characteristics is not a characteristic of back office processes?
A. Low interaction with customers
B. Line flows
C. Standard services, but with options available
D. Routine work performed the same for all customers - Answer -C. Standard services,
but with options available
Which of the following characteristics is not a characteristic of front office processes?
A. High interaction with customers
B. Highly customized service
C. Routine work performed the same for all customers
A firm's ability to accelerate or decelerate their rate of product production or service
delivery would be an example of which of the following competitive priorities? - Answer
-Flexibility
Environmental scanning is the process by which firms assess the impact of
technologies resource requirements, material usage, and waste on the natural
environment. True/False? - Answer -False
Which of the following is considered to be a characteristic of service processes?
A. They are capital intensive in nature
B. Output can be inventoried easily
C. They have short response times
D. Their output is primarily physical in nature - Answer -C. They have short response
times
Multi-factor productivity is calculated by dividing the value of a firm's output by the value
of two or more possible inputs. True/False? - Answer -True
The systematic design, direction, and control of processes that transform inputs into
products and services for internal, as well as external, customers is called:
A. Supply Chain Management
B. Operations Management
C. Manufacturing Management
D. Quality Management
E. None of the prior answers is correct - Answer -B. Operation Management
A firm's ability to produce products or delivery services that meet design specifications
on a consistent basis would be an example of which of the following competitive
priorities?
A. Cost
B. Time
C. Quality
D. Flexibility - Answer -C. Quality
Outputs of operational processes include products, services, and data. True/False? -
Answer -False
Which of the following is considered to be a characteristic of manufacturing processes?
A. They require high levels of customer contact
B. Output often cannot be inventoried
C. They are labor intensive in nature
D. Quality is easily measured
, E. None of the prior responses are valid manufacturing process characteristics -
Answer -D. Quality is easily measured
Competitive priorities include the cost, quality, time, and flexibility dimensions that a
process or supply chain actually possesses and is able to deliver to customers.
True/False? - Answer -False
Support processes include all of the following functional areas except?
A. Accounting
B. Management Information Systems
C. Marketing
D. Human Resources - Answer -C. Marketing
A make-to-order strategy is used to produce a wide variety of products from relatively
few subassemblies and components after customer orders are received. True/False? -
Answer -False
One disadvantage of customer involvement in service processes is that active customer
contact can sometimes prove to be disruptive, making them less efficient. True/False? -
Answer -True
The manufacturing process that is characterized by a few major products, produced in
higher volumes using a connected line performing highly repetitive work is:
A. Line process
B. Job process
C. Continuous flow process
D. Batch process - Answer -A. Line Process
A make-to-stock strategy is used by manufacturers to make products to exact customer
specifications in low volumes. True/False? - Answer -False
A process strategy specifies the pattern of decisions made in managing processes so
that the processes will achieve their competitive priorities. True/False? - Answer -True
Which of the following characteristics is not a characteristic of back office processes?
A. Low interaction with customers
B. Line flows
C. Standard services, but with options available
D. Routine work performed the same for all customers - Answer -C. Standard services,
but with options available
Which of the following characteristics is not a characteristic of front office processes?
A. High interaction with customers
B. Highly customized service
C. Routine work performed the same for all customers
