SCMA EXAM 1 Questions AND Correct Answers
_ starts with the initial contact between the customer and
supplier. It ends with the delivery of the order and
subsequent after-sales service - ✔✔Order management
_ was one of the first to mandate its most important suppliers
use passive RFID chips - ✔✔Walmart
_is a business practice that improves accuracy by combining
the intelligence of multiple trading participants in the
planning and fulfillment of customer demand -
✔✔Collaborative planning, forecasting, and replenishment
(CPFR)
_refers to the use of resources to gain a competitive
advantage - ✔✔Corporate Strategy
"Aligning customer service and satisfaction strategies with the
overall financial plan of the organization" would occur in _
component of the SCOR model - ✔✔Plan
,"Optimizing warehouse management from receiving and
picking product to loading and shipping the product" would
occur in the _ component of the SCOR model - ✔✔Deliver
"Scheduling production activities, issuing the product,
producing and testing, package, and releasing the product to
be delivered" would occur in the _ component of the SCOR
model - ✔✔Make
A leading retailer is developing its supply chain strategy, and
as a result, will consider three main issues. Which of the
following is not one of these issues? - ✔✔Which social media
outlets are most critical for consideration?
According to the American Institute of Food Distribution, _ is
the holiday when Americans consume the most food on a
single day - ✔✔Thanksgiving
After-sale support, such as handling product returns in reverse
logistics, is an important component in achieving acceptable
levels of customer satisfaction - ✔✔True
, all customers should receive the same level of service
irrespective of customer profitability or amount of sales -
✔✔False
All of the following functions or activities would be part of
supply chain management except: - ✔✔Market research
All types of firms can benefit from the use of a Warehouse
Management System (WMS), however, WMS's are best suited
to which of the following? - ✔✔Firms with large warehousing
operations because of the cost to acquire and implement a
WMS
AMR research developed a list of 17 of the most important
KPIs, but specifically identified three of them as being
universally important in all types of supply chains. Which of
the following are the three most important KPIs identified by
AMR research? - ✔✔Demand forecast accuracy, perfect order
fulfillment, and supply chain management cost
As a component of supply chain management, logistics
impacts a nation's economy in the following area(s): - ✔✔All
of the following areas are impacted by logistics
_ starts with the initial contact between the customer and
supplier. It ends with the delivery of the order and
subsequent after-sales service - ✔✔Order management
_ was one of the first to mandate its most important suppliers
use passive RFID chips - ✔✔Walmart
_is a business practice that improves accuracy by combining
the intelligence of multiple trading participants in the
planning and fulfillment of customer demand -
✔✔Collaborative planning, forecasting, and replenishment
(CPFR)
_refers to the use of resources to gain a competitive
advantage - ✔✔Corporate Strategy
"Aligning customer service and satisfaction strategies with the
overall financial plan of the organization" would occur in _
component of the SCOR model - ✔✔Plan
,"Optimizing warehouse management from receiving and
picking product to loading and shipping the product" would
occur in the _ component of the SCOR model - ✔✔Deliver
"Scheduling production activities, issuing the product,
producing and testing, package, and releasing the product to
be delivered" would occur in the _ component of the SCOR
model - ✔✔Make
A leading retailer is developing its supply chain strategy, and
as a result, will consider three main issues. Which of the
following is not one of these issues? - ✔✔Which social media
outlets are most critical for consideration?
According to the American Institute of Food Distribution, _ is
the holiday when Americans consume the most food on a
single day - ✔✔Thanksgiving
After-sale support, such as handling product returns in reverse
logistics, is an important component in achieving acceptable
levels of customer satisfaction - ✔✔True
, all customers should receive the same level of service
irrespective of customer profitability or amount of sales -
✔✔False
All of the following functions or activities would be part of
supply chain management except: - ✔✔Market research
All types of firms can benefit from the use of a Warehouse
Management System (WMS), however, WMS's are best suited
to which of the following? - ✔✔Firms with large warehousing
operations because of the cost to acquire and implement a
WMS
AMR research developed a list of 17 of the most important
KPIs, but specifically identified three of them as being
universally important in all types of supply chains. Which of
the following are the three most important KPIs identified by
AMR research? - ✔✔Demand forecast accuracy, perfect order
fulfillment, and supply chain management cost
As a component of supply chain management, logistics
impacts a nation's economy in the following area(s): - ✔✔All
of the following areas are impacted by logistics
