1
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SCMA Exam 1 Questions and Answers
(100% Correct Answers) Already Graded
A+
Some of the operations-related activities of Hard Rock Café
include designing meals and analyzing them for ingredient cost
and labor requirements— Ans: True
Because Hard Rock Cafés are themed restaurants, operations
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managers focus their layout design efforts on attractiveness while
paying little attention to efficiency.— Ans: False
All organizations, including service firms such as banks and
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hospitals, have a production function.— Ans: True
Operations management is the set of activities that creates value
in the form of goods and services by transforming inputs into
outputs.— Ans: True
An example of a "hidden" production function is the transfer of
funds between accounts at a bank.— Ans: True
At Hard Rock Café, tasks that reflect operations or operations
management include:— Ans: Designing efficient layouts
providing meals
receiving ingredients
preparing effective employee schedules
An operations task performed at Hard Rock Café is:— Ans:
preparing employee schedules
Operations management is applicable:— Ans: to all firms,
whether manufacturing or service
________ is the set of activities that creates value in the form of
goods and services by transforming inputs into outputs.— Ans:
Operations management
, 2
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Which of the following are the primary functions of all
organizations?— Ans: marketing, production/operations,
finance/accounting
Which of the following pioneers was NOT making a professional
impact during the Scientific Management Era?— Ans: W.
Edwards Deming
Which of the following would NOT be an operations function in a
commercial bank?— Ans: auditing
the marketing functions main concern is with— Ans: generating
the demand for the organizations products or services
which of the following tasks within an airline company are related
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to operations— Ans: crew scheduling
Competition in the 21st century is no longer between companies;
it is between supply chains— Ans: True
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an accounting firm that provides tax services for a company
would be considered to be part of that company's supply chain—
Ans: True
what is a global network of organizations and activities that supply
a firm with goods and services— Ans: supply chain
which of the following fosters specialization and worldwide supply
chains— Ans: instant communication
more technologically oriented society
specialized expert knowledge
cheaper transportation
one reason to study operations management is to learn how
people organize themselves for productive enterprise— Ans: True
reasons to study operations management include— Ans: -
studying how people organize themselves for productive
enterprise
- learning about a costly part of the enterprise
, 3
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- how goods and services are produced
- what operations managers do
the operations manger performs the management activities of
planning, organizing, staffing, leading and controlling of the OM
function— Ans: True
"considers inventory ordering and holding decisions" is within the
strategic operations management decision area of managing
quality— Ans: False
in order to have a career in operations management, one must
have a degree in statistics or quantitative methods— Ans: False
what are the five elements in the management process— Ans:
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plan, organize, staff, lead, control
NOT pricing
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An operations manager is NOT likely to be involved in— Ans: the
identification of customers' wants and needs
All of the following decisions fall within the scope of operations
management EXCEPT for— Ans: creating the company income
statement
The 10 strategic operations management decisions include—
Ans: layout strategy
maintenance
process and capacity design
managing quality
design of goods and services
NOT: Mass customization
, 4
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which of the following influences layout desing— Ans: inventory
requirements
capacity needs
personnel levels
technology
henry ford is known as the father of scientific management— Ans:
False
Shewhart's contributions to operations management came during
the scientific management era— Ans: False
Walter Shewhart is listed among the important people of
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operations management because of his contributions to— Ans:
statistical quality control
Walter Shewhart, in the _____, provided the foundations for _______
in operations management— Ans: 1920's; statistical sampling
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Eli Whitney, in the ______, provided the foundations for _______ in
operations management— Ans: nineteenth century;
interchangeable parts
The "Father of Scientific Management" is:— Ans: Frederick W.
Taylor
Who among the following is associated with contributions to
quality control in operations management— Ans: W. Edwards
Deming
Henry Ford and ________ are credited with the development of the
moving assembly line— Ans: Charles Sorensen
Customer interaction is often high for manufacturing processes,
but low for services— Ans: False
Manufacturing now constitutes the largest economic sector in
postindustrial societies— Ans: False
Although the number of people employed in manufacturing int he
US has decreased since 1950, each person is now producing
almost 20 times more than in 1950— Ans: True
For Expert help and assignment solutions, +254707240657
SCMA Exam 1 Questions and Answers
(100% Correct Answers) Already Graded
A+
Some of the operations-related activities of Hard Rock Café
include designing meals and analyzing them for ingredient cost
and labor requirements— Ans: True
Because Hard Rock Cafés are themed restaurants, operations
© 2025 Assignment Expert
managers focus their layout design efforts on attractiveness while
paying little attention to efficiency.— Ans: False
All organizations, including service firms such as banks and
Guru01 - Stuvia
hospitals, have a production function.— Ans: True
Operations management is the set of activities that creates value
in the form of goods and services by transforming inputs into
outputs.— Ans: True
An example of a "hidden" production function is the transfer of
funds between accounts at a bank.— Ans: True
At Hard Rock Café, tasks that reflect operations or operations
management include:— Ans: Designing efficient layouts
providing meals
receiving ingredients
preparing effective employee schedules
An operations task performed at Hard Rock Café is:— Ans:
preparing employee schedules
Operations management is applicable:— Ans: to all firms,
whether manufacturing or service
________ is the set of activities that creates value in the form of
goods and services by transforming inputs into outputs.— Ans:
Operations management
, 2
For Expert help and assignment solutions, +254707240657
Which of the following are the primary functions of all
organizations?— Ans: marketing, production/operations,
finance/accounting
Which of the following pioneers was NOT making a professional
impact during the Scientific Management Era?— Ans: W.
Edwards Deming
Which of the following would NOT be an operations function in a
commercial bank?— Ans: auditing
the marketing functions main concern is with— Ans: generating
the demand for the organizations products or services
which of the following tasks within an airline company are related
© 2025 Assignment Expert
to operations— Ans: crew scheduling
Competition in the 21st century is no longer between companies;
it is between supply chains— Ans: True
Guru01 - Stuvia
an accounting firm that provides tax services for a company
would be considered to be part of that company's supply chain—
Ans: True
what is a global network of organizations and activities that supply
a firm with goods and services— Ans: supply chain
which of the following fosters specialization and worldwide supply
chains— Ans: instant communication
more technologically oriented society
specialized expert knowledge
cheaper transportation
one reason to study operations management is to learn how
people organize themselves for productive enterprise— Ans: True
reasons to study operations management include— Ans: -
studying how people organize themselves for productive
enterprise
- learning about a costly part of the enterprise
, 3
For Expert help and assignment solutions, +254707240657
- how goods and services are produced
- what operations managers do
the operations manger performs the management activities of
planning, organizing, staffing, leading and controlling of the OM
function— Ans: True
"considers inventory ordering and holding decisions" is within the
strategic operations management decision area of managing
quality— Ans: False
in order to have a career in operations management, one must
have a degree in statistics or quantitative methods— Ans: False
what are the five elements in the management process— Ans:
© 2025 Assignment Expert
plan, organize, staff, lead, control
NOT pricing
Guru01 - Stuvia
An operations manager is NOT likely to be involved in— Ans: the
identification of customers' wants and needs
All of the following decisions fall within the scope of operations
management EXCEPT for— Ans: creating the company income
statement
The 10 strategic operations management decisions include—
Ans: layout strategy
maintenance
process and capacity design
managing quality
design of goods and services
NOT: Mass customization
, 4
For Expert help and assignment solutions, +254707240657
which of the following influences layout desing— Ans: inventory
requirements
capacity needs
personnel levels
technology
henry ford is known as the father of scientific management— Ans:
False
Shewhart's contributions to operations management came during
the scientific management era— Ans: False
Walter Shewhart is listed among the important people of
© 2025 Assignment Expert
operations management because of his contributions to— Ans:
statistical quality control
Walter Shewhart, in the _____, provided the foundations for _______
in operations management— Ans: 1920's; statistical sampling
Guru01 - Stuvia
Eli Whitney, in the ______, provided the foundations for _______ in
operations management— Ans: nineteenth century;
interchangeable parts
The "Father of Scientific Management" is:— Ans: Frederick W.
Taylor
Who among the following is associated with contributions to
quality control in operations management— Ans: W. Edwards
Deming
Henry Ford and ________ are credited with the development of the
moving assembly line— Ans: Charles Sorensen
Customer interaction is often high for manufacturing processes,
but low for services— Ans: False
Manufacturing now constitutes the largest economic sector in
postindustrial societies— Ans: False
Although the number of people employed in manufacturing int he
US has decreased since 1950, each person is now producing
almost 20 times more than in 1950— Ans: True
