ETC certification questions with
complete solutions
training and temperament - correct answer ✔✔ In order to become a successful emergency
telecommunicator, a combination of the following is required
false - correct answer ✔✔ If a field unit needs a certain type of assistance, it is usually up to that
field unit to locate, notify, and coordinate the additional resources. True or False?
true - correct answer ✔✔ The IAED (the academy) enforces its Code of Ethics by withholding or
revoking the certifications of those who fail to agree to, or uphold, these standards. True or
False?
follow established protocol, procedure, and policy - correct answer ✔✔ When faced with an
ethical dilemma in the communication center, the ETC should FIRST:
protocol - correct answer ✔✔ A procedure that has been highly define, structured, and placed
into a reference system is known as a:
protocol, procedure, and policy - correct answer ✔✔ In this course, the "three P's" refer to:
wi-fi - correct answer ✔✔ Wireless internet devices (such as smart phones) connect to the
internet using:
antenna - correct answer ✔✔ Cell phone networks are divided into specific areas called cells,
each with its own:
, true - correct answer ✔✔ Prior to the development of emergency number technology, either
the caller or the operator had to try to figure out which agency or department emergency calls
should go to, based on the caller's location
telecommunications device for the deaf - correct answer ✔✔ What does the acronym TDD
stand for?
voice over internet protocol - correct answer ✔✔ What does the acronym VoIP stand for?
ALI (automatic location identification) - correct answer ✔✔ The technology that allows the ETC
to take an automatic number identification (ANI) number and "dip" it into an address database
is called:
computer-aided dispatch - correct answer ✔✔ What does the acronym CAD stand for?
true - correct answer ✔✔ The total number of emergency calls has increased dramatically due
to wireless technology. True or False?
how the message is conveyed - correct answer ✔✔ In the context of the communication
process, the "medium" is:
true - correct answer ✔✔ In the context of the communication process, "noise" can occur when
you are thinking about something else and essentially blocking out most or all of an incoming
message. True or False?
the choice of words and phrases used to communicate - correct answer ✔✔ Diction refers to:
false - correct answer ✔✔ It is good practice for ECTs to try to impress callers by using
specialized language. True or False?
complete solutions
training and temperament - correct answer ✔✔ In order to become a successful emergency
telecommunicator, a combination of the following is required
false - correct answer ✔✔ If a field unit needs a certain type of assistance, it is usually up to that
field unit to locate, notify, and coordinate the additional resources. True or False?
true - correct answer ✔✔ The IAED (the academy) enforces its Code of Ethics by withholding or
revoking the certifications of those who fail to agree to, or uphold, these standards. True or
False?
follow established protocol, procedure, and policy - correct answer ✔✔ When faced with an
ethical dilemma in the communication center, the ETC should FIRST:
protocol - correct answer ✔✔ A procedure that has been highly define, structured, and placed
into a reference system is known as a:
protocol, procedure, and policy - correct answer ✔✔ In this course, the "three P's" refer to:
wi-fi - correct answer ✔✔ Wireless internet devices (such as smart phones) connect to the
internet using:
antenna - correct answer ✔✔ Cell phone networks are divided into specific areas called cells,
each with its own:
, true - correct answer ✔✔ Prior to the development of emergency number technology, either
the caller or the operator had to try to figure out which agency or department emergency calls
should go to, based on the caller's location
telecommunications device for the deaf - correct answer ✔✔ What does the acronym TDD
stand for?
voice over internet protocol - correct answer ✔✔ What does the acronym VoIP stand for?
ALI (automatic location identification) - correct answer ✔✔ The technology that allows the ETC
to take an automatic number identification (ANI) number and "dip" it into an address database
is called:
computer-aided dispatch - correct answer ✔✔ What does the acronym CAD stand for?
true - correct answer ✔✔ The total number of emergency calls has increased dramatically due
to wireless technology. True or False?
how the message is conveyed - correct answer ✔✔ In the context of the communication
process, the "medium" is:
true - correct answer ✔✔ In the context of the communication process, "noise" can occur when
you are thinking about something else and essentially blocking out most or all of an incoming
message. True or False?
the choice of words and phrases used to communicate - correct answer ✔✔ Diction refers to:
false - correct answer ✔✔ It is good practice for ECTs to try to impress callers by using
specialized language. True or False?
