PHAR 662 Pharmacy Administration Module Exam | Complete Solutions (Verified Answers)

PHAR 662 Pharmacy Administration Module Exam | Complete Solutions (Verified Answers) What are the 4 styles associated with positive impacts on climate and results? Affiliative, coaching, democratic, visionary Describe authoritative leadership style? -Independent decision making -Motivate toward a vision -Task-oriented goals Describe participative leadership style? -recognizes that each member of the team has responsibilities and their own skills -Doesn't demand what the group will do but helps reach decisions Describe delegative leadership style? -"coaching" -they let the group function on their onward are there to help the group see their way What is also referred to as "laissez-faire" or "hands off" style? Delegative Describe affiliative leadership style? -creates harmony and emotional bonds -Team building "people come first" Describe pacesetting leadership style? -setting high performance standards -set high standards for performance Describe commanding leadership style? -"do what I tell you" -demands immediate compliance ________ is centered on bringing order to complexity. Management ___________-an act or instance of leading, guiding, or providing direction. This is a skill that helps to create inspiration and share a vision. Leadership ____________: formal power and authority bestowed through organization Formal leadership ____________: create and articulate compelling visions of the future to achieve success, but do so without the power and authority granted to formal leaders Informal leadership _____________ - the standards, behaviors, and character of an individual engaged in tasks related to his or her work or profession (including honor, integrity, and respect). Professionalism ____________: A social process that enables individuals to work together to achieve results that they could never achieve working alone. "Accepting responsibility to create conditions that enable others to achieve shared purpose in the face of uncertainty" (Nohria & Khurana) Leadership ___________________: They often exhibit destructive energy characterized by stress, fear, and negative emotions. Their leadership style is often reactive, micromanaging, and creating a high-stress environment. They may make decisions based on fear or urgency, leading to burnout and low morale. Catabolic Leaders ______________: In contrast, anabolic leaders demonstrate constructive energy, fostering creativity, collaboration, and a supportive work environment. They inspire their teams with optimism and passion, viewing challenges as opportunities for growth. Their leadership is driven by a sense of purpose and a desire to empower others. Anabolic Leaders _________________: Considered individuals who have the formal power to hire, fire, transfer, demote, reward, etc. These leaders are your managers and supervisors. Formal Leaders (positional) ______________: Individuals who achieve success through influence and motivation, without having or needing the formal power and authority granted to formal leaders. Informal Leaders (non-positional) How is informal power earned? Informal Leaders (non-positional) What skills do leaders share? clear guiding vision passion integrity trust curiosity calculated risk taking What kind of leaders determine the vision for the organization and focus on how to mobilize people to accomplish the vision? Positional Leaders What type of leadership recognizes both large and small changes are needed to occur in their teams and departments and work to build influence with others to see those changes come to pass? Non-positional leadership What type leadership grows and serves the members of a community? Grassroots leadership What is the first step of Kotter's eight steps to create transformative change? establishing a sense of urgency What are Kotter's 8 steps? 1. Establish a sense of urgency 2. Building the guiding coalition 3. Develop a vision and strategy 4. Communicate the change vision 5. Remove barriers to empower the broad-based action 6. Generate short-term wins 7. Consolidate gains and produce more change 8. Create new approaches in the culture What are the 5 components of emotional intelligence? 1. Self-awareness 2. Self-regulation 3. Self-motivation 4. Empathy 5. Relationship management (social skill) What are the five dysfunctions of a team? 1. Absence of trust 2. Fear of conflict 3. Lack of commitment 4. Avoidance of accountability 5. Inattention to results __________ this power is based on the ability to threaten/punish Coercive _______ this power is based on the ability to provide material/non-material inducements. Reward _______ this power is based on the followers' perceptions that the leader has the right to lead. Legitimate _______ this power is based on the individuals knowledge/expertise. Expert _______ this power is based on the personal charm/appeal and the followers desires to emulate. Referent What leadership style meets the needs of those they lead and help them grow? Servant What leadership style provides resources but little direction? Laissez-Faire Explain level 5 on Collins’ hierarchy of executive behaviors: Executive Builds enduring greatness through a paradoxical blend of personal humility and professional will. What are the four key functions of managers? planning, organizing, leading, controlling ____________ - a statement of the method for achieving an organization's goals. Strategic plan ___________________ -a method of analyzing the business to identify its strengths, opportunities, weaknesses, and threats. Used in market planning Strengths, weaknesses, opportunities, and threats (SWOT analysis) __________________ - an articulation of future goals or desired long-term achievements; a description of the organization's desired future direction. Vision statement ________________ - performing different activities from competitors or performing similar activities in different ways. Strategic positioning ____________ - broad statements of direction that are externally focused Objectives What is the purpose of strategic planning? to ensure that the organization is doing the right things now and in the future What is the process of strategic planning? A. Selecting goals B. Determining policies and programs to achieve set goals C. Ensure policies and procedures are implemented D. Increases likelihood of survival in the future What does SMART goals stand for? Specific, Measurable, Attainable, Realistic, Timely What is the PESTEL tool useful for? broader Marco-environment What does the PESTEL examine? political, economic, social, technological, environmental, and legal factors What does the PESTEL tool do? ▪ Helps forecast shifts and adapt strategies Reveals long-term trends shaping the healthcare sector What type of environment is Porter's five forces for? Competitive What do porters five forces evaluate? • Bargaining power of suppliers • Bargaining power of buyers • Threat of new entrants • Threat of substitutes • Competitive rivalry What strategic tool clarifies your organization's strategic position within the healthcare market? Porter's five forces __________ is critical to successful patient and workplace communication Respect Explain the sender receiver model? Sender - person who conveys the message using words and non-verbal cues -Receiver - person who decodes the words and cues to interpret the message, and then becomes the sender by giving feedback on the message • Each individual brings to the situation their knowledge, experience, culture and communication skills. Face-to-face communication incorporates what three elements? words, tone of voice, body language What is often referred to as the there V's in communication? verbal, voice, visual ______________ includes body language, facial expressions, and appearance; May account for more than 90% of the way messages are received Nonverbal communication What are the barriers to effective communication? 1. Physical barriers 2. Status differentials 3. Time constraints 4. Word choices 5. Cultural and gender-related differences When do you use active voice? when the subject, everyone, is performing the action When do you use passive voice? when the subject is acted upon, not wanting to point blame What are the non-verbal key elements? posture, facial expressions, eye contact, gestures, touch Explain downward communication: -supervisor sends message to employee, tends to command or instruct Explain upward communication: -employee sends message to supervisor, tends to inform Active listening is affected by the 4 S's, what are they? Speaker, setting, style, subject ___________-setting aside your own personal beliefs, assumptions, and biases so that you can truly understand another person's perspective or experience without letting your own viewpoint interfere. - Where does bracking occur in the active listening process? between attention and listening What are the 4 key rules of developing an oral presentation? 1. Remember that you are telling a story or asking for something 2. Less is more 3. Style and formatting are key 4. Tell them what you are going to say and then tell them what you have said What are the steps in dealing with an angry patient? 1. staying calm 2. validating the pts emotions 3. asking the pt questions 4. apologize Organization Values ___________:Deeply ingrained principles and cultural cornerstones. Specifically Inherent, Sacrosanct and Never Compromised Core Organization Values __________: What is needed for success in the future but currently lacking in the organization. Challenge to manage as to avoid diluting the core values Aspirational Organization Values: ___________: Reflect minimal behavioral and social standards required by an employee. Tend to not vary across organizations or in an industry or region. Will not distinguish an organization. permission to play Organization Value _________: rise spontaneously without being cultivated. Take hold over time. Reflect common interests or personalities in the organization. Can have a positive force or negative force. Accidental Explain what an organizations vision is. Organization's Broad Statement • Describes Tomorrow and the Long-Term Future • Describes Who It Serves • What Is the End Result of What the Organization Does Explain what an organizations mission is. • Why and How • What is the Core Purpose? • How the Organization Fills Its Vision? • Tells the World What the Organization Does • Tells the World How the Organization Does It Every Day Basically future __________ are deliberately granted autonomy including the exclusive right to determine who can do the work and how it should be done. Professions Explain informal organization: refers to the unofficial network of relationships, communication, and influence that exists within (or alongside) the formal structure of an organization. What type of organization describes people or systems that emphasize rules, structure, and hierarchy — the traditional organizational model. Bureaucratic Orientation What type of organization represents the professional model, where motivation comes from expertise, ethical duty, and personal autonomy. Professional Orientation _________ - emotional response or the comparison between our expectations and perceived reality of the position Job satisfaction ____________ - emotional attachment, accepting the organization's goals and values, putting forth efforts and wanting to maintain membership Organizational Commitment ______________ - cost of filling new positions with losing experienced individuals, how to maintain employees, understanding the push away from a current position to a possible pull from another position Job Turnover ____________- focused on identifying personality traits that could distinguish leaders from non-leaders Trait Theories _________- Researchers have observed three very basic leadership styles: autocratic, democratic, and laissez-faire. Behavioral Theories ________________-based on three basic dimensions: task and relationship orientation behavior and follower readiness Situational or Contingency Based Theories ________________- leaders establish special relationships with a small group of followers early on in the tenure of the leader Leader-Member Exchange Theory Define altruism • Putting the needs of patients and others above personal interests • Demonstrating compassion and selflessness in care delivery What is the concept of professionalism? character, connection, competence _____________: Intentional process of creating and managing the way you present yourself to the world Personal Branding ______________: Providing constructive feedback and serving as a role model for professionalism Mentorship and Guidance _____________: Being open to questions and encouraging a learning mindset Approachability _______________: Recognizing that peers are still developing their knowledge and skills Patience and Support __________: Working together on task or cases to foster mutual learning Team Spirit ___________: Valuing the contributions of all team members, regardless of role Respect and Inclusion __________: Clearly communicating tasks and ensuring they are appropriate to the support staff's scope of practice Effective Delegation ________________: Acknowledging good work to build team morale Recognition and Encouragement _______________: Addressing miscommunications tactfully and maintaining a harmonious work environment Conflict Avoidance and Resolution What are the key aspects of interactions? collaboration, effective communication, mutual respect Professionalism is not about perfection - it's about ________ Progress What type of professional relationship is based completely on the benefits received from the relationship? Transactional What type of professional relationship is based completely on the benefits received, however, one partner has power over the other. authoritarian and submissive What type of professional relationship do partners like each other and enjoy each others company? Friendship What type of professional relationship do partners work together to achieve a desired long-term outcome? collaborative partnership In what type of relationship are the bonds fleeting, short term. Fling What are the components of commitment? affective, normative, continuance or behavioral What is the best practice for relationship repair? • Acknowledge it • Come to an agreement on the problem • Ask whether the relationship can be repaired • Ask whether it is worth saving • Ask for a reset • Make Time your ally What does AIM in AIM SMART stand for? A- acceptable, what is the minimum you can do? I- ideal, what is the maximum you can do? M- middle, what is the middle; a realistic stretch? Mentoring shapes the leaders of tomorrow by developing? • Confidence • Communication • Critical Thinking Technology makes the mentorship accessible by? • Extending connection • Support • Collaboration beyond physical boundaries _______ focuses on sharing experiences and guidance. Mentoring