Publix Deli Assistant Manager Questions and Correct Answers

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Publix Deli Assistant Manager
Questions and Correct Answers
How many days does a Meat & Cheese platter get?
Answer: 2 days


Which of the following gets 2 days? A: Sub Selection
platter, Wrap Variety platter, All American Answer: All
American


How many days does a Publix Turkey Ringleader get
Answer: 1 day


Where do you look for info on Cubanitos? Answer:
Deli Platter guides


What two chemicals can't be combined (will/can cause
permanent lung damage) Answer: Block Whitener
and Q San


What chemical is kept separate from everything else?
Answer: Block Whitener




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When rotating in new stock, and to keep older stock in
front, so that it sells first, what method are you using?
Answer: FIFO - first in first out


What are the 5 steps to Customer Service? Answer:
1. Welcome customer.


2. Use the customer's name


3. Take care of the customer's needs


4. Thanks the customer


5. Invite the customer back


What method should you use to deal with difficult
customers, and what is each step? Answer: CALM
Approach




C: stay cool.


A: Apologize for the problem



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