CINTAS SSR UPDATED QUESTIONS AND ANSWERS
GRADED A+
✔✔Typical FS buying motives? - ✔✔Image/appearance
Soil protection
Sanitation
Safety
Convenient
Minimal mgmnt involvement
Trap moisture
Comfort under foot
✔✔Why do companies RENT FS? - ✔✔Large offerings
Control housekeeping costs
Convenient
Reduce depreciation
Promotes healthy environment
Cleanliness issues
Hygiene product line
✔✔Why is market reputation important? - ✔✔Word of mouth. 11/3 phenomenon
✔✔How can you increase chances of customers staying with Cintas? - ✔✔Additional
products
✔✔Four service absolutes - ✔✔They want their products
They want them clean
They want the right amount/funct
They want to like ssr
✔✔Components of ssr pay plan - ✔✔Base
Route commission
Renewals
Catalog
Sales leads
Contest
Overtime
✔✔Why is the soil separation a ssr does so important? - ✔✔Ensures garments come
clean. Also ensure FR garments performance.
✔✔Why is having an organized truck important? - ✔✔Eliminate errors and forgotten
products. Prevents cross contamination.
, ✔✔Why is route sequence important? How do you change it? - ✔✔Effeciency and
minimal errors
✔✔Why is a neat deliver area important? - ✔✔It's th to customers property and a
reflection of Cintas
✔✔What things can ssr do to keep delivery area organized? - ✔✔Remove hangers,
organize garments
Ensure repair tags are present
Ensure lockers are labeled
✔✔What information is found on id tape? - ✔✔Route/day/customer/employee
Customer name/location/
✔✔Explain how TruCount works - ✔✔Keeps track of garments processed and delivered
each week
✔✔What is the bulk load sheet? - ✔✔Form telling service support team which bulk
items to load
✔✔If you credit a bulk item, where will it show up? - ✔✔Route sales sheet/net billings
✔✔Explain why net billings are important - ✔✔Cintas wants 100% billings and for
credits to be minimized
✔✔Why do we charge LRs? - ✔✔We rent our products at a fraction of cost. Any
lost/destroyed garments must be replaced at cost and that is passed on to the
customer.
✔✔Tell me all products we have for a restroom - ✔✔Center pull towels
Jrt
Soap
Sanitizer
Sani drip
Urinal mats
✔✔If a customer is 30 days past due what steps should be taken? - ✔✔Discuss past
due amount
Inform that at 60 days= on hold
✔✔What is no check- no service? - ✔✔No money no service. Pretty straight forward...
✔✔Describe garment request to filling flow - ✔✔Request a GRF
Attempt to pull from stockroom
GRADED A+
✔✔Typical FS buying motives? - ✔✔Image/appearance
Soil protection
Sanitation
Safety
Convenient
Minimal mgmnt involvement
Trap moisture
Comfort under foot
✔✔Why do companies RENT FS? - ✔✔Large offerings
Control housekeeping costs
Convenient
Reduce depreciation
Promotes healthy environment
Cleanliness issues
Hygiene product line
✔✔Why is market reputation important? - ✔✔Word of mouth. 11/3 phenomenon
✔✔How can you increase chances of customers staying with Cintas? - ✔✔Additional
products
✔✔Four service absolutes - ✔✔They want their products
They want them clean
They want the right amount/funct
They want to like ssr
✔✔Components of ssr pay plan - ✔✔Base
Route commission
Renewals
Catalog
Sales leads
Contest
Overtime
✔✔Why is the soil separation a ssr does so important? - ✔✔Ensures garments come
clean. Also ensure FR garments performance.
✔✔Why is having an organized truck important? - ✔✔Eliminate errors and forgotten
products. Prevents cross contamination.
, ✔✔Why is route sequence important? How do you change it? - ✔✔Effeciency and
minimal errors
✔✔Why is a neat deliver area important? - ✔✔It's th to customers property and a
reflection of Cintas
✔✔What things can ssr do to keep delivery area organized? - ✔✔Remove hangers,
organize garments
Ensure repair tags are present
Ensure lockers are labeled
✔✔What information is found on id tape? - ✔✔Route/day/customer/employee
Customer name/location/
✔✔Explain how TruCount works - ✔✔Keeps track of garments processed and delivered
each week
✔✔What is the bulk load sheet? - ✔✔Form telling service support team which bulk
items to load
✔✔If you credit a bulk item, where will it show up? - ✔✔Route sales sheet/net billings
✔✔Explain why net billings are important - ✔✔Cintas wants 100% billings and for
credits to be minimized
✔✔Why do we charge LRs? - ✔✔We rent our products at a fraction of cost. Any
lost/destroyed garments must be replaced at cost and that is passed on to the
customer.
✔✔Tell me all products we have for a restroom - ✔✔Center pull towels
Jrt
Soap
Sanitizer
Sani drip
Urinal mats
✔✔If a customer is 30 days past due what steps should be taken? - ✔✔Discuss past
due amount
Inform that at 60 days= on hold
✔✔What is no check- no service? - ✔✔No money no service. Pretty straight forward...
✔✔Describe garment request to filling flow - ✔✔Request a GRF
Attempt to pull from stockroom
