CINTAS SSR STANDARD EXAM SHEET UPDATED
QUESTIONS AND ANSWERS GRADED A+
✔✔What tool helps you find status on your garment requests? - ✔✔Garment audit trail
✔✔Who is a good competitor and why? - ✔✔Aramark--local plant
✔✔Poor competition and why? - ✔✔Ameripride--no plant
✔✔If customer pays by check, what information goes on it? - ✔✔Rt/day/customer
number/invoice number
✔✔Briefly describe customer on boarding process - ✔✔Showing customers how we
track garments turned in and delivered to build their trust in us.
✔✔TorF? AR% kpi includes all monies in 30, 60, and 90+ days - ✔✔False. Only at
30/60/90
✔✔TorF? Transition of trust must include the sales rep and ssr? - ✔✔True (rep/ssr)
✔✔TorF? There are three types of national accounts. - ✔✔False. Voluntary and
mandatory
✔✔TorF? MLRA means multi location rental agreement. - ✔✔True (MLRA)
✔✔TorF? I can make price changes under GM lock control - ✔✔False ( No Changes )
✔✔TorF? Soil separation is not important to maintaining quality of my garments -
✔✔False ( Seperate )
✔✔TorF? Maintenance code A means add on - ✔✔True ( Add On )
✔✔TorF? Maintenance code W means wash again - ✔✔False. Wear upgrade
✔✔TorF? I can make more money by selling catalog, adding, and renewing - ✔✔True (
Mo Money )
✔✔TorF? FRC means flame resistant clothing - ✔✔True ( Flame Resistant Clothing )
✔✔TorF? Anyone using our uniform or using our products can renew - ✔✔False ( Not
Anyone )
✔✔TorF? I can sign for all my customers in the PRC - ✔✔False ( Dont Sign For
Customers )
, ✔✔TorF? Cintas payment terms are NET 15 EOM - ✔✔False ( NET 10 Every Month )
✔✔TorF? NOG means not our goods and we charge a cleaning fee - ✔✔True ( Not Our
Garments )
✔✔Principal objective? - ✔✔We will exceed our customers expectations by maximizing
the long term value of Cintas for its shareholders and working partners
✔✔Elements of Cintas Corporate culture? - ✔✔Professional
Thorough
High principles & morals value
High standard of performance
Spartan approach
Enthusiastic
Competitive urgency
Positive discontent
✔✔How does the Cintas review process work? - ✔✔Every six months for first two years
with that supervisor. Annual after that
✔✔Uniform buying motives? - ✔✔Image
Id/security
Soil protection
Sanitation
Safety
Quality
Productivity
Ease of business
✔✔What does competitive urgency mean? - ✔✔Attending to each detail with urgency,
enthusiasm, professionalism, and thoroughness... Like your livelihood depends on it.
✔✔What is Cintas' open communication process? - ✔✔Discuss with supervisor, then
manager, then hr, then GM, and finally the Cintas line until issue is resolved
✔✔Why do companies RENT uniforms? - ✔✔Rental company removes soil better than
home laundry
Add/stop with little cost to no cost
Convenient garment pick up/drop off
Replacement for normal wear and tear
QUESTIONS AND ANSWERS GRADED A+
✔✔What tool helps you find status on your garment requests? - ✔✔Garment audit trail
✔✔Who is a good competitor and why? - ✔✔Aramark--local plant
✔✔Poor competition and why? - ✔✔Ameripride--no plant
✔✔If customer pays by check, what information goes on it? - ✔✔Rt/day/customer
number/invoice number
✔✔Briefly describe customer on boarding process - ✔✔Showing customers how we
track garments turned in and delivered to build their trust in us.
✔✔TorF? AR% kpi includes all monies in 30, 60, and 90+ days - ✔✔False. Only at
30/60/90
✔✔TorF? Transition of trust must include the sales rep and ssr? - ✔✔True (rep/ssr)
✔✔TorF? There are three types of national accounts. - ✔✔False. Voluntary and
mandatory
✔✔TorF? MLRA means multi location rental agreement. - ✔✔True (MLRA)
✔✔TorF? I can make price changes under GM lock control - ✔✔False ( No Changes )
✔✔TorF? Soil separation is not important to maintaining quality of my garments -
✔✔False ( Seperate )
✔✔TorF? Maintenance code A means add on - ✔✔True ( Add On )
✔✔TorF? Maintenance code W means wash again - ✔✔False. Wear upgrade
✔✔TorF? I can make more money by selling catalog, adding, and renewing - ✔✔True (
Mo Money )
✔✔TorF? FRC means flame resistant clothing - ✔✔True ( Flame Resistant Clothing )
✔✔TorF? Anyone using our uniform or using our products can renew - ✔✔False ( Not
Anyone )
✔✔TorF? I can sign for all my customers in the PRC - ✔✔False ( Dont Sign For
Customers )
, ✔✔TorF? Cintas payment terms are NET 15 EOM - ✔✔False ( NET 10 Every Month )
✔✔TorF? NOG means not our goods and we charge a cleaning fee - ✔✔True ( Not Our
Garments )
✔✔Principal objective? - ✔✔We will exceed our customers expectations by maximizing
the long term value of Cintas for its shareholders and working partners
✔✔Elements of Cintas Corporate culture? - ✔✔Professional
Thorough
High principles & morals value
High standard of performance
Spartan approach
Enthusiastic
Competitive urgency
Positive discontent
✔✔How does the Cintas review process work? - ✔✔Every six months for first two years
with that supervisor. Annual after that
✔✔Uniform buying motives? - ✔✔Image
Id/security
Soil protection
Sanitation
Safety
Quality
Productivity
Ease of business
✔✔What does competitive urgency mean? - ✔✔Attending to each detail with urgency,
enthusiasm, professionalism, and thoroughness... Like your livelihood depends on it.
✔✔What is Cintas' open communication process? - ✔✔Discuss with supervisor, then
manager, then hr, then GM, and finally the Cintas line until issue is resolved
✔✔Why do companies RENT uniforms? - ✔✔Rental company removes soil better than
home laundry
Add/stop with little cost to no cost
Convenient garment pick up/drop off
Replacement for normal wear and tear
