CINTAS SSR MAIN EXAMINATION TEST UPDATED
QUESTIONS AND ANSWERS GRADED A+
✔✔If customer pays by check, what information goes on it? - ✔✔Sold to#
Payer#
Invoice#
Route/Day
✔✔Briefly describe customer on boarding process - ✔✔Showing customers how we
track garments turned in and delivered to build their trust in us.
✔✔TorF? AR% kpi includes money at 30/60/90+ days? - ✔✔False. Only at 30/60/90
✔✔TorF? Transition of trust must include the sales rep and ssr? - ✔✔True.
✔✔TorF? There are three types of national accounts. - ✔✔False only 2. Voluntary and
mandatory
✔✔TorF? MLRA means multi location rental agreement. - ✔✔True
✔✔TorF? I can make price changes under GM lock control - ✔✔False
✔✔TorF? Soil separation is not important to maintaining quality of my garments -
✔✔False
✔✔TorF? Maintenance code A means add on - ✔✔True
✔✔TorF? Maintenance code W means wash again - ✔✔False. Wear upgrade
✔✔TorF? I can make more money by selling catalog, adding, and renewing - ✔✔True
✔✔TorF? FRC means fire resistant clothing - ✔✔True
✔✔TorF? Anyone using our uniform or using our products can renew - ✔✔False
✔✔TorF? I can sign for all my customers in the PRC - ✔✔False
✔✔TorF? Cintas payment terms are NET 15 EOM - ✔✔False
✔✔TorF? NOG means not our goods and we charge a cleaning fee - ✔✔True
✔✔Group Vice President - ✔✔Nick Pickins
, ✔✔Territory Senior VP? - ✔✔Scott Garula
✔✔HR director? - ✔✔Lynn boyd
✔✔President/coo? - ✔✔Todd Schneider
✔✔CEO - ✔✔Scott farmer
✔✔Sales manager - ✔✔Lakeisha Lockett
✔✔Regional sales vp - ✔✔Paul Adams
✔✔Senior VP of Sales - ✔✔Wendy May
✔✔Plant manager? - ✔✔Bradley Whisner
✔✔Stockroom supervisor - ✔✔Tommy Stansbury
✔✔Second shift supervisor - ✔✔Geoffrey Blackwell
✔✔Service support team? Load/unload team - ✔✔Mike, Kyree, Chris, Eric, Dennis,
Another mike
✔✔Principal objective? - ✔✔We will exceed our customers expectations by maximizing
the long term value of Cintas for its shareholders and working partners
✔✔Elements of Cintas Corporate Character? - ✔✔Professional
Thorough
High principals/morals
High standard of performance
Spartan approach
Enthusiastic
Competitive urgency
Positive discontent
✔✔How does the Cintas review process work? - ✔✔Every six months for first two years
with that supervisor. Annual after that
✔✔Typical uniform buying motives? - ✔✔Image
Id/security
Soil protection
Sanitation
Safety
Quality
QUESTIONS AND ANSWERS GRADED A+
✔✔If customer pays by check, what information goes on it? - ✔✔Sold to#
Payer#
Invoice#
Route/Day
✔✔Briefly describe customer on boarding process - ✔✔Showing customers how we
track garments turned in and delivered to build their trust in us.
✔✔TorF? AR% kpi includes money at 30/60/90+ days? - ✔✔False. Only at 30/60/90
✔✔TorF? Transition of trust must include the sales rep and ssr? - ✔✔True.
✔✔TorF? There are three types of national accounts. - ✔✔False only 2. Voluntary and
mandatory
✔✔TorF? MLRA means multi location rental agreement. - ✔✔True
✔✔TorF? I can make price changes under GM lock control - ✔✔False
✔✔TorF? Soil separation is not important to maintaining quality of my garments -
✔✔False
✔✔TorF? Maintenance code A means add on - ✔✔True
✔✔TorF? Maintenance code W means wash again - ✔✔False. Wear upgrade
✔✔TorF? I can make more money by selling catalog, adding, and renewing - ✔✔True
✔✔TorF? FRC means fire resistant clothing - ✔✔True
✔✔TorF? Anyone using our uniform or using our products can renew - ✔✔False
✔✔TorF? I can sign for all my customers in the PRC - ✔✔False
✔✔TorF? Cintas payment terms are NET 15 EOM - ✔✔False
✔✔TorF? NOG means not our goods and we charge a cleaning fee - ✔✔True
✔✔Group Vice President - ✔✔Nick Pickins
, ✔✔Territory Senior VP? - ✔✔Scott Garula
✔✔HR director? - ✔✔Lynn boyd
✔✔President/coo? - ✔✔Todd Schneider
✔✔CEO - ✔✔Scott farmer
✔✔Sales manager - ✔✔Lakeisha Lockett
✔✔Regional sales vp - ✔✔Paul Adams
✔✔Senior VP of Sales - ✔✔Wendy May
✔✔Plant manager? - ✔✔Bradley Whisner
✔✔Stockroom supervisor - ✔✔Tommy Stansbury
✔✔Second shift supervisor - ✔✔Geoffrey Blackwell
✔✔Service support team? Load/unload team - ✔✔Mike, Kyree, Chris, Eric, Dennis,
Another mike
✔✔Principal objective? - ✔✔We will exceed our customers expectations by maximizing
the long term value of Cintas for its shareholders and working partners
✔✔Elements of Cintas Corporate Character? - ✔✔Professional
Thorough
High principals/morals
High standard of performance
Spartan approach
Enthusiastic
Competitive urgency
Positive discontent
✔✔How does the Cintas review process work? - ✔✔Every six months for first two years
with that supervisor. Annual after that
✔✔Typical uniform buying motives? - ✔✔Image
Id/security
Soil protection
Sanitation
Safety
Quality
