Apple Device Support Exam Study
Guide 2025/2026 Exam Questions and
Answers | A+ Score Assured
How much storage does iCloud offer? - 🧠 ANSWER ✔✔Normal iCloud
offers 5GB. iCloud + can give you 50GB, 200GB or 2TB. With an Apple
One Premier plan, you can get up to 4TB.
iCloud always encrypts your backups. True or False? - 🧠 ANSWER
✔✔True
After you perform backup with iCloud, automatic iCloud backups are turned
on. True or false? - 🧠 ANSWER ✔✔True
What is needed to perform an iCloud backup? - 🧠 ANSWER ✔✔Connected
to Wi-Fi, fully charged or at least connected to power. Sufficient storage for
the backup
,Material distributed to a user's Managed Apple ID via an MDM solution can
be shared via Family Sharing. True or False? - 🧠 ANSWER ✔✔False
Can a user with iOS 14 have both a personal Apple ID and Managed Apple
ID on the same device? - 🧠 ANSWER ✔✔No, starting with iOS users can
have both IDs on the same device and enroll in MDM with a user
enrollment as opposed to a device enrollment.
What is the difference between a "device enrollment" and a "user
enrollment"? - 🧠 ANSWER ✔✔Prior to iOS 15 Apple only supported device
enrollments via MDM. A device enrollment allows the admin to control the
entire device. User enrollment provides an encrypted separation between
work and personal accounts. Admins can only control certain aspects of the
device.
How can you review iCloud settings? - 🧠 ANSWER ✔✔Settings>[your
name]>iCloud
List MDM features that supersede iCloud features. - 🧠 ANSWER
✔✔FileVault>Recovery Key Escrow supersedes iCloud account recovery.
MDM can disable FindMy/Activation Lock and use the MDM to locate and
,lock/erase a lost device. Managed apps can be disabled from backing up to
iCloud, and MDM shared apps cannot be shared with Family Sharing.
What are the two most common reasons for iCloud backup issues? - 🧠
ANSWER ✔✔Insufficient storage and an incomplete backup.
What happens if you restore your phone from an incomplete backup? - 🧠
ANSWER ✔✔Some of your data may be lost. Ensure phone has sufficient
battery or is connected to power prior to initiating backup, as well as Wi-Fi
connection.
How can you buy more iCloud storage? - 🧠 ANSWER ✔✔Settings>[your
name]>iCloud>Manage Storage. Tap buy more storage.
How can data mode be used to let a device continue backup even without
Wi-Fi? - 🧠 ANSWER ✔✔On an iPhone with 5G, you can set Data mode to
"Allow more Data" so that an iCloud backup can continue with 5G instead
of Wi-Fi.
How can you manage the size of a backup? - 🧠 ANSWER
✔✔Settings>[your name]>iPhone and check last backup size. You can
control what apps will be backed up to lessen the size of the backup.
Settings>[your name]>iCloud and then toggle apps.
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PRIVACY STATEMENT. ALL RIGHTS RESERVED
, How can you verify the success of an iCloud backup? - 🧠 ANSWER
✔✔Settings>[your name]>iCloud>iCloud backup and check the date of the
last backup
Explain the benefits of two factor authentication. - 🧠 ANSWER ✔✔Ensures
only you can access your account, even if someone else has your
password. Sends a verification code to your trusted device when someone
tries to login.
How can you turn on two-factor authentication? - 🧠 ANSWER
✔✔Settings>[your name]>Password and Security. Tap Turn On Two-factor
authentication. Enter the number where you want to receive verification
codes and tap next.
How can you reset your device's password? - 🧠 ANSWER ✔✔If you
currently have access to the device, you can reset the password with
Settings>[your name]>Password and Security>Change password. You can
also create a recovery key.
What is a Recovery Key? - 🧠 ANSWER ✔✔A randomly generated 28-
character key that you store in a safe location. It allows you to gain access
Guide 2025/2026 Exam Questions and
Answers | A+ Score Assured
How much storage does iCloud offer? - 🧠 ANSWER ✔✔Normal iCloud
offers 5GB. iCloud + can give you 50GB, 200GB or 2TB. With an Apple
One Premier plan, you can get up to 4TB.
iCloud always encrypts your backups. True or False? - 🧠 ANSWER
✔✔True
After you perform backup with iCloud, automatic iCloud backups are turned
on. True or false? - 🧠 ANSWER ✔✔True
What is needed to perform an iCloud backup? - 🧠 ANSWER ✔✔Connected
to Wi-Fi, fully charged or at least connected to power. Sufficient storage for
the backup
,Material distributed to a user's Managed Apple ID via an MDM solution can
be shared via Family Sharing. True or False? - 🧠 ANSWER ✔✔False
Can a user with iOS 14 have both a personal Apple ID and Managed Apple
ID on the same device? - 🧠 ANSWER ✔✔No, starting with iOS users can
have both IDs on the same device and enroll in MDM with a user
enrollment as opposed to a device enrollment.
What is the difference between a "device enrollment" and a "user
enrollment"? - 🧠 ANSWER ✔✔Prior to iOS 15 Apple only supported device
enrollments via MDM. A device enrollment allows the admin to control the
entire device. User enrollment provides an encrypted separation between
work and personal accounts. Admins can only control certain aspects of the
device.
How can you review iCloud settings? - 🧠 ANSWER ✔✔Settings>[your
name]>iCloud
List MDM features that supersede iCloud features. - 🧠 ANSWER
✔✔FileVault>Recovery Key Escrow supersedes iCloud account recovery.
MDM can disable FindMy/Activation Lock and use the MDM to locate and
,lock/erase a lost device. Managed apps can be disabled from backing up to
iCloud, and MDM shared apps cannot be shared with Family Sharing.
What are the two most common reasons for iCloud backup issues? - 🧠
ANSWER ✔✔Insufficient storage and an incomplete backup.
What happens if you restore your phone from an incomplete backup? - 🧠
ANSWER ✔✔Some of your data may be lost. Ensure phone has sufficient
battery or is connected to power prior to initiating backup, as well as Wi-Fi
connection.
How can you buy more iCloud storage? - 🧠 ANSWER ✔✔Settings>[your
name]>iCloud>Manage Storage. Tap buy more storage.
How can data mode be used to let a device continue backup even without
Wi-Fi? - 🧠 ANSWER ✔✔On an iPhone with 5G, you can set Data mode to
"Allow more Data" so that an iCloud backup can continue with 5G instead
of Wi-Fi.
How can you manage the size of a backup? - 🧠 ANSWER
✔✔Settings>[your name]>iPhone and check last backup size. You can
control what apps will be backed up to lessen the size of the backup.
Settings>[your name]>iCloud and then toggle apps.
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
PRIVACY STATEMENT. ALL RIGHTS RESERVED
, How can you verify the success of an iCloud backup? - 🧠 ANSWER
✔✔Settings>[your name]>iCloud>iCloud backup and check the date of the
last backup
Explain the benefits of two factor authentication. - 🧠 ANSWER ✔✔Ensures
only you can access your account, even if someone else has your
password. Sends a verification code to your trusted device when someone
tries to login.
How can you turn on two-factor authentication? - 🧠 ANSWER
✔✔Settings>[your name]>Password and Security. Tap Turn On Two-factor
authentication. Enter the number where you want to receive verification
codes and tap next.
How can you reset your device's password? - 🧠 ANSWER ✔✔If you
currently have access to the device, you can reset the password with
Settings>[your name]>Password and Security>Change password. You can
also create a recovery key.
What is a Recovery Key? - 🧠 ANSWER ✔✔A randomly generated 28-
character key that you store in a safe location. It allows you to gain access
