Apple Device Support Certification
2025/2026 Exam Questions and Correct
Answers | New Update
Forgetting passcode - 🧠 ANSWER ✔✔Make sure to have supplies (chord
and itunes),Turn off phone (unplug from computer after recovery and
backup), Put phone into recovery mode (hold the recovery button: iPhone 8
and later: power button, iPhone 7 and 7 plus: volume down button, iPhone
SE first gen and earlier: home button, then plug in phone to laptop, make
sure to not get passcode screen), Restore iPhone (locate phone in finder,
choose restore as an option, reboot iphone), Disconnect iPhone once
complete and go through set up
How to Set Up Find My - 🧠 ANSWER ✔✔Open settings, Tap your name
and tap find my, If you want your family and friends to know location, turn
on Share my Location, Tap find my (device name), then turn on find my
,(device name), To see device when offline, turn on find Find my network,
To have the location of your device sent to Apple when the battery is low,
turn on Send Last Location. If you want to be able to find your lost device
on a map, make sure that Location Services is turned on. To do this, go to
Settings > Privacy > Location Services, and turn on Location Services.
If device is charging slowly or won't charge - 🧠 ANSWER ✔✔check
charging cable for damage, check for firm connections, try a different outlet,
remove any debris from charging port, let your device charge for half an
hour, if device is still unresponsive; restart device, (iPhone 8 or later and
iPhone SE (2nd generation): Press and quickly release the volume up
button. Press and quickly release the volume down button. Press and hold
the side button until the Apple logo appears.iPhone 7, iPhone 7 Plus, and
iPod touch (7th generation): Press and hold both the side (or top) button
and the volume down button until the Apple logo appears. iPhone 6s or
earlier, iPhone SE (1st generation), and iPod touch (6th generation) or
earlier: Press and hold both the side (or top) button and the Home button
until the Apple logo appears.) let device charge for another half hour, if still
unresponsive contact Apple Support
, If the device stops charging at 80% - 🧠 ANSWER ✔✔Your iPhone might get
slightly warmer while it charges. To extend the lifespan of your battery, if
the battery gets too warm, software might limit charging above 80 percent.
Your iPhone will charge again when the temperature drops. Try moving
your iPhone and charger to a cooler location. iOS 13 and later use
Optimized Battery Charging to slow the rate of battery aging by reducing
the time that your iPhone spends fully charged. Your iPhone uses on-
device machine learning to understand your daily charging routine so that it
can wait until you need to use your iPhone to finish charging past 80
percent.* Optimized Battery Charging is active only when your iPhone
predicts that it will be connected to a charger for a long period of time.
If an alert says that your accessory isn't supported - 🧠 ANSWER ✔✔Your
iOS device might have a dirty or damaged charging port. Your charging
accessory is defective, damaged, or isn't Apple-certified. Your USB charger
isn't designed to charge devices. Remove any debris from the charging
port on the bottom of your device. Restart your iPhone or iPod touch. Try a
different USB cable or charger. Make sure that you have the latest version
of iOS. Contact Apple Support to set up service
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
PRIVACY STATEMENT. ALL RIGHTS RESERVED
2025/2026 Exam Questions and Correct
Answers | New Update
Forgetting passcode - 🧠 ANSWER ✔✔Make sure to have supplies (chord
and itunes),Turn off phone (unplug from computer after recovery and
backup), Put phone into recovery mode (hold the recovery button: iPhone 8
and later: power button, iPhone 7 and 7 plus: volume down button, iPhone
SE first gen and earlier: home button, then plug in phone to laptop, make
sure to not get passcode screen), Restore iPhone (locate phone in finder,
choose restore as an option, reboot iphone), Disconnect iPhone once
complete and go through set up
How to Set Up Find My - 🧠 ANSWER ✔✔Open settings, Tap your name
and tap find my, If you want your family and friends to know location, turn
on Share my Location, Tap find my (device name), then turn on find my
,(device name), To see device when offline, turn on find Find my network,
To have the location of your device sent to Apple when the battery is low,
turn on Send Last Location. If you want to be able to find your lost device
on a map, make sure that Location Services is turned on. To do this, go to
Settings > Privacy > Location Services, and turn on Location Services.
If device is charging slowly or won't charge - 🧠 ANSWER ✔✔check
charging cable for damage, check for firm connections, try a different outlet,
remove any debris from charging port, let your device charge for half an
hour, if device is still unresponsive; restart device, (iPhone 8 or later and
iPhone SE (2nd generation): Press and quickly release the volume up
button. Press and quickly release the volume down button. Press and hold
the side button until the Apple logo appears.iPhone 7, iPhone 7 Plus, and
iPod touch (7th generation): Press and hold both the side (or top) button
and the volume down button until the Apple logo appears. iPhone 6s or
earlier, iPhone SE (1st generation), and iPod touch (6th generation) or
earlier: Press and hold both the side (or top) button and the Home button
until the Apple logo appears.) let device charge for another half hour, if still
unresponsive contact Apple Support
, If the device stops charging at 80% - 🧠 ANSWER ✔✔Your iPhone might get
slightly warmer while it charges. To extend the lifespan of your battery, if
the battery gets too warm, software might limit charging above 80 percent.
Your iPhone will charge again when the temperature drops. Try moving
your iPhone and charger to a cooler location. iOS 13 and later use
Optimized Battery Charging to slow the rate of battery aging by reducing
the time that your iPhone spends fully charged. Your iPhone uses on-
device machine learning to understand your daily charging routine so that it
can wait until you need to use your iPhone to finish charging past 80
percent.* Optimized Battery Charging is active only when your iPhone
predicts that it will be connected to a charger for a long period of time.
If an alert says that your accessory isn't supported - 🧠 ANSWER ✔✔Your
iOS device might have a dirty or damaged charging port. Your charging
accessory is defective, damaged, or isn't Apple-certified. Your USB charger
isn't designed to charge devices. Remove any debris from the charging
port on the bottom of your device. Restart your iPhone or iPod touch. Try a
different USB cable or charger. Make sure that you have the latest version
of iOS. Contact Apple Support to set up service
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
PRIVACY STATEMENT. ALL RIGHTS RESERVED
