TUDIES IEB
2 BUSINESS
3 CH 1 : BUSI
7 CH 2 : ORGAN
10 CH 3 : CON
11 CH 4 : HUM
, BUSINESS
(always fill in on
CURRENT AFFAIRS: the day of exam)
inflation rate:
Unemployment rate:
Interest rate:
VAT:
Petrol price:
ACRON
BBBEEE: broad based black economic empow
SWOT: strengths, weaknesses, opportunities, t
PESTLE: Political, economic, ethical, social, tec
EPOSSE: electronic point of sales scanning eq
CSR: corporate social responsibility
R&D: research and development
Addres
ROI: return on investment Topic: E
BSC: balanced score card
Introdu
TQM: total quality management
SCM: supply chain management Micro e
, BUSINESS
CHAPTER 1
ENVIRONMENTS →
e
→
t
micro
internal
environmental
scanning:
externnal market
macro
Micro env
→ internal busi
TOOLS TO INVESTIGATE:
→ environmental scanning
→ SWOT analysis
→
→ resource-based analysis
th
→ value-chain analysis
1.id
VALUE CHAIN ANALYSIS: 2. is