Business management exam
questions and answers graded A+
A counterculture is a group of individuals with a unique pattern of values and philosophy that is
consistent with the organization's dominant values and philosophy. TRUE OR FALSE -
ANS✅✅FALSE
In Lewin's four part model of change, ________ relates to putting in new reward systems and
policies.
a) Leveraging internal driving forces
b) refreezing the organization
c) making the change
d) unfreezing the organization - ANS✅✅answer: refreezing the organization
The formal study of change has been traced back to Kurt Lewin. Lewin developed a four-part model
of change. This model includes:
a) understand context of change, unfreeze the organization, make the change, refreeze the
organization
b) internal driving forces, external driving forces, restraining forces, and systematic change plan
c) unfreeze the organization, develop a systematic change plan, leverage internal driving forces,
refreeze the organization - ANS✅✅a) understand context of change, unfreeze the organization,
make the change, refreeze the organization
Considering the framework outline in the McGinn and Lingo article, the three types of power you
can use to resolve tension are:
a) Positional, personal and relational
b) reciprocity, personal, and social proof
c) Personal, influence and relational - ANS✅✅a) Positional, personal, and relational
Getting into a market after a competitor has entered a market is a _______ change.
a) Radical
b) Proactive
c) Reactive
,d) Unplanned - ANS✅✅c) Reactive
Which of the following are processes that lead to team effectiveness?
a) effort, knowledge and strategy
b) resources and systems, nature of tasks and team composition
c) team output, team growth, individual learning - ANS✅✅a) effort, knowledge and strategy
Engaged employees are more likely to help their colleagues when needed and volunteer to take on
extra assignments. These actions are often referred to as:
a) Organizational Citizenship behaviors (OCBs)
b) Organizational Socialization
c) Management by Objectives (MBO) - ANS✅✅a) Organizational Citizenship Behaviors (OCBs)
The team decision technique of _______ asks everyone to respond individually and in writing to a
basic question such as: "What should be done to improve effectiveness of this work team?"
a) statutory technique
b) freewheeling technique
c) nominal group technique
d) brainstorming technique
e) delphi technique - ANS✅✅c) nominal group technique
Functional departmentalization refers to the grouping of individuals by skill, knowledge and action.
TRUE OR FALSE - ANS✅✅TRUE
An organization with a 'strong culture' possesses a broadly and deeply shared value system that can
provide a strong corporate identity, enhance collective commitment, provide a stable social system,
and reduce the need for formal and bureaucratic controls.
TRUE OR FALSE - ANS✅✅TRUE
A product divisional form of departmentalization is the best organizational structure for a company
that produces only one product but sells in numerous geographical locations. TRUE OR FALSE -
ANS✅✅FALSE
,In today's environment, with so much focus on competition, research shows that managers and
team leaders spend relatively little time dealing with conflicts. TRUE OR FALSE - ANS✅✅FALSE
When an organization faces greater dynamism in its environment, its managers should increase
centralization of power so that they can closely monitor and control the actions of front-line
employees. TRUE OR FALSE - ANS✅✅FALSE
Which of the following set of conditions would require the narrowest span of control?
a) tasks are complex, when subordinates are inexperienced or poorly trained, or when tasks call for
team effort
b) tasks are straightforward, when subordinates are inexperienced or poorly trained, or when tasks
call for team effort
c) tasks are complex, when subordinates are inexperiences of poorly trained, or when tasks call
primarily for individual effort. - ANS✅✅a) tasks are complex, when subordinates are inexperienced
or poorly trained, or when tasks call for team effort.
Interestingly, strong subcultures are seldom found in high-performance task forces, teams and
special project groups in organizations. TRUE OR FALSE - ANS✅✅FALSE
The five stages of team development are forming, storming, norming, performing and adjourning.
TRUE OR FALSE. - ANS✅✅TRUE
Personal power resides in the individual and is independent of that individual's position within an
organization. TRUE OR FALSE - ANS✅✅TRUE
At IBM, the ____________ culture would include the unique stories, ceremonies and corporate
rituals that make up the history of the firm.
a) latent
b) shared
c) common
d) implicit
e) observable - ANS✅✅e) observable
Within which of the following major stages of a planned change implementation in Kurt Lewin's
model would you place the 'creating a vision' step in Kotter's planned change model?
, a) Change (Move)
b) Mobilize (Unfreeze)
c) Sustain (Freeze or Re-freeze)
d) All of the answer choices are correct - ANS✅✅b) Mobilize (Unfreeze)
The following are the reasons why the common knowledge effect occurs EXCEPT:
a) conflict avoidant members
b) group consensus
c) groupthink
d) team composition - ANS✅✅b) group consensus
One of the key ways management influences the organizational culture is via the ___________.
a) reward systems it establishes
b) people it fires
c) leaders assigned to top management
d) all of these choices are correct
e) people it hires - ANS✅✅d) all of these choices are correct
Which of the following statements is incorrect regarding subcultures?
a)strong subcultures are often found in high performance task forces
b) strong subcultures are often found in high performance special project groups
c) subcultures reflect groups with a unique pattern of values and philosophy that are inconsistent
with the dominant culture of the larger organization of social system.
d) subcultures emerge to bind individuals working intensely together to accomplish a specific task
e) strong subcultures are often found in high-performance teams. - ANS✅✅c) subcultures reflect
groups with a unique pattern of values and philosophy that are inconsistent with the dominant
culture of the larger organization of social system.
strong subcultures are often found in high performance task forces. TRUE OR FALSE - ANS✅✅TRUE
strong subcultures are often found in high performance special project groups. TRUE OR FALSE -
ANS✅✅TRUE
questions and answers graded A+
A counterculture is a group of individuals with a unique pattern of values and philosophy that is
consistent with the organization's dominant values and philosophy. TRUE OR FALSE -
ANS✅✅FALSE
In Lewin's four part model of change, ________ relates to putting in new reward systems and
policies.
a) Leveraging internal driving forces
b) refreezing the organization
c) making the change
d) unfreezing the organization - ANS✅✅answer: refreezing the organization
The formal study of change has been traced back to Kurt Lewin. Lewin developed a four-part model
of change. This model includes:
a) understand context of change, unfreeze the organization, make the change, refreeze the
organization
b) internal driving forces, external driving forces, restraining forces, and systematic change plan
c) unfreeze the organization, develop a systematic change plan, leverage internal driving forces,
refreeze the organization - ANS✅✅a) understand context of change, unfreeze the organization,
make the change, refreeze the organization
Considering the framework outline in the McGinn and Lingo article, the three types of power you
can use to resolve tension are:
a) Positional, personal and relational
b) reciprocity, personal, and social proof
c) Personal, influence and relational - ANS✅✅a) Positional, personal, and relational
Getting into a market after a competitor has entered a market is a _______ change.
a) Radical
b) Proactive
c) Reactive
,d) Unplanned - ANS✅✅c) Reactive
Which of the following are processes that lead to team effectiveness?
a) effort, knowledge and strategy
b) resources and systems, nature of tasks and team composition
c) team output, team growth, individual learning - ANS✅✅a) effort, knowledge and strategy
Engaged employees are more likely to help their colleagues when needed and volunteer to take on
extra assignments. These actions are often referred to as:
a) Organizational Citizenship behaviors (OCBs)
b) Organizational Socialization
c) Management by Objectives (MBO) - ANS✅✅a) Organizational Citizenship Behaviors (OCBs)
The team decision technique of _______ asks everyone to respond individually and in writing to a
basic question such as: "What should be done to improve effectiveness of this work team?"
a) statutory technique
b) freewheeling technique
c) nominal group technique
d) brainstorming technique
e) delphi technique - ANS✅✅c) nominal group technique
Functional departmentalization refers to the grouping of individuals by skill, knowledge and action.
TRUE OR FALSE - ANS✅✅TRUE
An organization with a 'strong culture' possesses a broadly and deeply shared value system that can
provide a strong corporate identity, enhance collective commitment, provide a stable social system,
and reduce the need for formal and bureaucratic controls.
TRUE OR FALSE - ANS✅✅TRUE
A product divisional form of departmentalization is the best organizational structure for a company
that produces only one product but sells in numerous geographical locations. TRUE OR FALSE -
ANS✅✅FALSE
,In today's environment, with so much focus on competition, research shows that managers and
team leaders spend relatively little time dealing with conflicts. TRUE OR FALSE - ANS✅✅FALSE
When an organization faces greater dynamism in its environment, its managers should increase
centralization of power so that they can closely monitor and control the actions of front-line
employees. TRUE OR FALSE - ANS✅✅FALSE
Which of the following set of conditions would require the narrowest span of control?
a) tasks are complex, when subordinates are inexperienced or poorly trained, or when tasks call for
team effort
b) tasks are straightforward, when subordinates are inexperienced or poorly trained, or when tasks
call for team effort
c) tasks are complex, when subordinates are inexperiences of poorly trained, or when tasks call
primarily for individual effort. - ANS✅✅a) tasks are complex, when subordinates are inexperienced
or poorly trained, or when tasks call for team effort.
Interestingly, strong subcultures are seldom found in high-performance task forces, teams and
special project groups in organizations. TRUE OR FALSE - ANS✅✅FALSE
The five stages of team development are forming, storming, norming, performing and adjourning.
TRUE OR FALSE. - ANS✅✅TRUE
Personal power resides in the individual and is independent of that individual's position within an
organization. TRUE OR FALSE - ANS✅✅TRUE
At IBM, the ____________ culture would include the unique stories, ceremonies and corporate
rituals that make up the history of the firm.
a) latent
b) shared
c) common
d) implicit
e) observable - ANS✅✅e) observable
Within which of the following major stages of a planned change implementation in Kurt Lewin's
model would you place the 'creating a vision' step in Kotter's planned change model?
, a) Change (Move)
b) Mobilize (Unfreeze)
c) Sustain (Freeze or Re-freeze)
d) All of the answer choices are correct - ANS✅✅b) Mobilize (Unfreeze)
The following are the reasons why the common knowledge effect occurs EXCEPT:
a) conflict avoidant members
b) group consensus
c) groupthink
d) team composition - ANS✅✅b) group consensus
One of the key ways management influences the organizational culture is via the ___________.
a) reward systems it establishes
b) people it fires
c) leaders assigned to top management
d) all of these choices are correct
e) people it hires - ANS✅✅d) all of these choices are correct
Which of the following statements is incorrect regarding subcultures?
a)strong subcultures are often found in high performance task forces
b) strong subcultures are often found in high performance special project groups
c) subcultures reflect groups with a unique pattern of values and philosophy that are inconsistent
with the dominant culture of the larger organization of social system.
d) subcultures emerge to bind individuals working intensely together to accomplish a specific task
e) strong subcultures are often found in high-performance teams. - ANS✅✅c) subcultures reflect
groups with a unique pattern of values and philosophy that are inconsistent with the dominant
culture of the larger organization of social system.
strong subcultures are often found in high performance task forces. TRUE OR FALSE - ANS✅✅TRUE
strong subcultures are often found in high performance special project groups. TRUE OR FALSE -
ANS✅✅TRUE
