CPHQ EXAM, QUESTIONS WITH ACCURATE ANSWERS |
MULTIPLE CHOICES |2025\2026!! CPHQ Exam @ 2025 ,
•Complaint or grievance
found valid
•Impartial review of the
decision from a third
party - ✔✔APPEAL
•Formal written complaint
•Union member - ✔✔GRIEVANCE
•Leader exerts indirect control
•Employees and teams make
decisions independently
•Leader has very little input in
final decision - ✔✔LAISSEZ
FAIRE (FREE REIGN)
•Leader presents a potential
decision
,•Leader makes final decision
based on input from individuals
or team - ✔✔PARTICIPATORY LEADERSHIP
•Leader takes complete control
•Leader asks individual, employee
and/or team to arrive at a
solution
•Leader usually makes the final
decision - ✔✔DEMOCRATIC LEADERSHIP
•Measures exactly what it was intended to measure
•Valid measure is generally reliable - ✔✔Validity
•Oral or written report
•Dissatisfied with quality or
processes of care
•Patient, guardian, non union
staff member
•Written complaint - ✔✔COMPLAINT
,•Results can be reproduced when
the test is repeated under the
same conditions
•Reliable measure is not always
valid - ✔✔Reliability
1. A hospital has implemented a quality program to improve
the overall quality of patient care. It has discovered, however,
that the program is running over budget, so the hospital
administrative board conducts a review program to see if it
should move forward with the program. What is the
healthcare quality professional's role in this situation?
A. Create a committee to review the quality program and
develop a list of reasons to keep the program
B. prove to the board that the quality program should
continue
C. assist the board in making a final decision about the quality
program
D. evaluate the financial benefits of the program and
demonstrate these to the board - ✔✔D. Evaluate the financial
benefits of the program and demonstrate these to the board
, 1. In order to perform a task for which one is held
accountable, there must be an equal balance between
responsibility and:
A. Authority
B. education
C. delegation
D. specialization - ✔✔A. Authority
10. During a surgical procedure, a small medical instrument
was left inside a patient and a second surgery was needed to
remove the instrument. This is an example of:
a. Quality improvement
b. Quality control
c. Quality assurance
d. Total quality - ✔✔c. Quality assurance
10. In the process of strategic planning, an organization makes
decisions about the future. A basic component of the planning
process is to:
A. Develop contractual relationships to enhance market share
B. Contract with a consulting firm to assist with the planning
process
MULTIPLE CHOICES |2025\2026!! CPHQ Exam @ 2025 ,
•Complaint or grievance
found valid
•Impartial review of the
decision from a third
party - ✔✔APPEAL
•Formal written complaint
•Union member - ✔✔GRIEVANCE
•Leader exerts indirect control
•Employees and teams make
decisions independently
•Leader has very little input in
final decision - ✔✔LAISSEZ
FAIRE (FREE REIGN)
•Leader presents a potential
decision
,•Leader makes final decision
based on input from individuals
or team - ✔✔PARTICIPATORY LEADERSHIP
•Leader takes complete control
•Leader asks individual, employee
and/or team to arrive at a
solution
•Leader usually makes the final
decision - ✔✔DEMOCRATIC LEADERSHIP
•Measures exactly what it was intended to measure
•Valid measure is generally reliable - ✔✔Validity
•Oral or written report
•Dissatisfied with quality or
processes of care
•Patient, guardian, non union
staff member
•Written complaint - ✔✔COMPLAINT
,•Results can be reproduced when
the test is repeated under the
same conditions
•Reliable measure is not always
valid - ✔✔Reliability
1. A hospital has implemented a quality program to improve
the overall quality of patient care. It has discovered, however,
that the program is running over budget, so the hospital
administrative board conducts a review program to see if it
should move forward with the program. What is the
healthcare quality professional's role in this situation?
A. Create a committee to review the quality program and
develop a list of reasons to keep the program
B. prove to the board that the quality program should
continue
C. assist the board in making a final decision about the quality
program
D. evaluate the financial benefits of the program and
demonstrate these to the board - ✔✔D. Evaluate the financial
benefits of the program and demonstrate these to the board
, 1. In order to perform a task for which one is held
accountable, there must be an equal balance between
responsibility and:
A. Authority
B. education
C. delegation
D. specialization - ✔✔A. Authority
10. During a surgical procedure, a small medical instrument
was left inside a patient and a second surgery was needed to
remove the instrument. This is an example of:
a. Quality improvement
b. Quality control
c. Quality assurance
d. Total quality - ✔✔c. Quality assurance
10. In the process of strategic planning, an organization makes
decisions about the future. A basic component of the planning
process is to:
A. Develop contractual relationships to enhance market share
B. Contract with a consulting firm to assist with the planning
process
