USPS Sales & Services Associate Training – 2025-2026 class
edition VERIFIED 100% GRADED A+
Has ONE of the following characteristics: less than 6" in
length or 3" in height or 6 oz in weight; rolls/tubes 26"
What is an irregular parcel?
long or less; articles enclosed in envelopes that are
not
letters, flats or
machinable parcels.
21-8
Parcels that because of their size, shape, density,
container type, or the nature of their contents,
What are outside parcels?
Examples? cannot be processed in postal sacks. Metal-
strapped boxes,
rolls/tubes more than 26" in length, liquid
containers, tires, trees. 21-9
Charge applied to first-class letter-size pieces
What is a non-machinable that meet one or more non- machinable
surcharge?
characteristics and are excluded from automated
processing. 21-10
Polybagged, polywrapped, or enclosed in plastic
material; has clasps, strings, buttons, or similar closure
What are some examples of
devices; contains items such as pens, pencils, keys or
why a letter would be non-
coins; is too rigid; has a delivery address parallel to the
machinable?
shorter dimension of the mailpiece.
21-10
,A mailpiece that is too Not
small, too large or too mailable
heavy is __ ? . 21-14
Strengthens communication skills, boosts
How can knowing the
enthusiasm, assists in overcoming concerns.
products you sell benefit
22-4
customers and the USPS?
Being aware of what we have to offer, being proficient
What is product knowledge? at our jobs and making the effort to inform our
customers.
22-5
Provides personal satisfaction in helping a customer;
increases customer knowledge; increases revenue;
Why is Product Knowledge
important? increases interaction between the SSA and customer;
empowers the SSA to be the expert; ensures loyal,
satisfied, returning customers.
22-5
Delivery 365 days a year; no Saturday delivery charges;
What are the selling points of no residential surcharges; free tracking information;
Priority Mail Express? the ONLY overnight delivery to mailbox and PO Box
addresses; signature proof of delivery
available on request. 22-6
Nationwide delivery within 1-3 days; fast and affordable;
flat rate boxes (if it fits, it ships); delivery to every
address in the US including PO Boxes and military
What are the selling points of
Priority Mail? addresses (APO/FPO); Saturday and residential
deliveries at no extra cost; extra services
(signature, insurance) available; tracking and
$50 of insurance coverage automatically
included when purchased at retail; available
international. 22-7
What are the three ways to Purchase online, purchase at a self-service kiosk,
add insurance to a purchase at any post office. 22-7 & 22-8
package?
Can insurance purchased No
online be .
combined with insurance
22
purchased at the Post Office?
-7
, What is the insurance amount Priority Mail Express has $100 of insurance coverage;
automatically included with Priority Mail has $50 for retail and commercial base
Priority Mail Express and shipments and $100 for commercial plus shipments.
Priority Mail? 22-7
$5,000 unless sent registered mail. If sent registered mail,
What are the indemnity limits then $25,000. Registered mail can only be used with
for insurance?
First-Class Mail and Priority Mail.
22-8
Fast; private; affordable; permanent; good
What are the benefits of
renting a PO Box? business; convenient. 22-8
On-line with a credit card, through an automatic renewal
How can you renew a PO process, at a self-service kiosk, by sending in a check
Box?
or money order, in person at a Post Office.
22-8
Every Door
What is EDDM?
Direct Mail.
22-10
edition VERIFIED 100% GRADED A+
Has ONE of the following characteristics: less than 6" in
length or 3" in height or 6 oz in weight; rolls/tubes 26"
What is an irregular parcel?
long or less; articles enclosed in envelopes that are
not
letters, flats or
machinable parcels.
21-8
Parcels that because of their size, shape, density,
container type, or the nature of their contents,
What are outside parcels?
Examples? cannot be processed in postal sacks. Metal-
strapped boxes,
rolls/tubes more than 26" in length, liquid
containers, tires, trees. 21-9
Charge applied to first-class letter-size pieces
What is a non-machinable that meet one or more non- machinable
surcharge?
characteristics and are excluded from automated
processing. 21-10
Polybagged, polywrapped, or enclosed in plastic
material; has clasps, strings, buttons, or similar closure
What are some examples of
devices; contains items such as pens, pencils, keys or
why a letter would be non-
coins; is too rigid; has a delivery address parallel to the
machinable?
shorter dimension of the mailpiece.
21-10
,A mailpiece that is too Not
small, too large or too mailable
heavy is __ ? . 21-14
Strengthens communication skills, boosts
How can knowing the
enthusiasm, assists in overcoming concerns.
products you sell benefit
22-4
customers and the USPS?
Being aware of what we have to offer, being proficient
What is product knowledge? at our jobs and making the effort to inform our
customers.
22-5
Provides personal satisfaction in helping a customer;
increases customer knowledge; increases revenue;
Why is Product Knowledge
important? increases interaction between the SSA and customer;
empowers the SSA to be the expert; ensures loyal,
satisfied, returning customers.
22-5
Delivery 365 days a year; no Saturday delivery charges;
What are the selling points of no residential surcharges; free tracking information;
Priority Mail Express? the ONLY overnight delivery to mailbox and PO Box
addresses; signature proof of delivery
available on request. 22-6
Nationwide delivery within 1-3 days; fast and affordable;
flat rate boxes (if it fits, it ships); delivery to every
address in the US including PO Boxes and military
What are the selling points of
Priority Mail? addresses (APO/FPO); Saturday and residential
deliveries at no extra cost; extra services
(signature, insurance) available; tracking and
$50 of insurance coverage automatically
included when purchased at retail; available
international. 22-7
What are the three ways to Purchase online, purchase at a self-service kiosk,
add insurance to a purchase at any post office. 22-7 & 22-8
package?
Can insurance purchased No
online be .
combined with insurance
22
purchased at the Post Office?
-7
, What is the insurance amount Priority Mail Express has $100 of insurance coverage;
automatically included with Priority Mail has $50 for retail and commercial base
Priority Mail Express and shipments and $100 for commercial plus shipments.
Priority Mail? 22-7
$5,000 unless sent registered mail. If sent registered mail,
What are the indemnity limits then $25,000. Registered mail can only be used with
for insurance?
First-Class Mail and Priority Mail.
22-8
Fast; private; affordable; permanent; good
What are the benefits of
renting a PO Box? business; convenient. 22-8
On-line with a credit card, through an automatic renewal
How can you renew a PO process, at a self-service kiosk, by sending in a check
Box?
or money order, in person at a Post Office.
22-8
Every Door
What is EDDM?
Direct Mail.
22-10
