SCMA Exam 1 Questions and Answers Latest Update 2025-2026
Manufacturers and retailers of consumer products benefit from bar code adoption because bar
codes are labor-saving technology - Answers true
While supply chain automation can help companies improve customer satisfaction, it does not
guarantee that a firm will be profitable or achieve sales goals - Answers true
Supply chain management attempts to minimize costs and optimize customer satisfaction -
Answers true
How does a process map facilitate a common understanding of the order management process?
- Answers all of the options facilitate a common understanding
All types of firms can benefit from the use of a Warehouse Management System (WMS),
however, WMS's are best suited to which of the following? - Answers Firms with large
warehousing operations because of the cost to acquire and implement a WMS
Which of the following industries/sectors would not use supply chain management principles
and concepts? - Answers All of these industries/sectors would utilize supply chain management
principles and concepts
Like RFID technology, bar codes store data in a chip - Answers False
Manufacturers and retailers benefit from the use of bar codes for several reasons. Which of the
following is one of the reasons? Bar codes - Answers can facilitate the process to determine
which items are selling quickly, and which are not
Nonmetric data can always be modified to become metric data, but metric data cannot be
changed into nonmetric data - Answers False
To be effective, managers need input from other supply chain firms to make operational
decisions affecting the supply chain and their individual firm - Answers True
_is a business practice that improves accuracy by combining the intelligence of multiple trading
participants in the planning and fulfillment of customer demand - Answers Collaborative
planning, forecasting, and replenishment (CPFR)
According to the American Institute of Food Distribution, _ is the holiday when Americans
consume the most food on a single day - Answers Thanksgiving
Smaller firms are more likely than larger firms to engage in _when expanding internationally -
Answers Joint Ventures
In the United States, spending on transportation and water infrastructure as a percentage of
gross domestic product (GDP) has declined - Answers True
, Connectivity gaps inherent in Electronic Data Interchange transmissions, as well as delays
caused by batching EDI transmission, cause shippers to act on stale or inaccurate information -
Answers True
The exchange of information in the supply chain need not include everyone in the supply chain.
Only transportation providers and the subject firm are required - Answers False
In supply chain management, terrorism, weapons of mass destruction and Middle East
instability would be examples of _risk - Answers Geopolitical
In human resource management, well-defined policies and procedures are favored by
millennials, while situations involving ambiguity are to be avoided - Answers True
Which of the following is not one of the dimensions or components of the SCOR model? -
Answers Research
Customer service has three components: pre-transaction (before the sale) ; transaction (during
the sale ); and post-transaction (after the sale) - Answers True
Developments of new and expanded technologies allow firms to link their operations globally -
Answers True
Generally, logistics costs in the United States have _since the early 1980's - Answers Increased
during the first several years of the new millennium, but decreased during the recession of 2008
-2009 and thereafter
The marketing concept is compromised of three components, including: - Answers Customer
satisfaction, integrated effort, and long term profitability
The Sarbanes-Oxley Act (SOX) is primarily concerned with ethics and legal misconduct of
companies in the United States and impacts chief executive officers (CEO's) and chief financial
officers (CFO's), but rarely impacts supply chain executives - Answers False
What type of supply chain collaboration describes a supplier managing the customer's inventory
using data supplied by the customer? - Answers Vendor managed Inventory (VMI)
Customer Satisfaction is viewed by supply chain executives as - Answers An activity of process
that must be managed, a corporate philosophy that treats customer satisfaction as an integral
part of a firm's total supply chain policies, and performance measures
The order management process ends with the delivery of the product and the customers
payment - Answers False
_refers to the use of resources to gain a competitive advantage - Answers Corporate Strategy
A leading retailer is developing its supply chain strategy, and as a result, will consider three main
issues. Which of the following is not one of these issues? - Answers Which social media outlets
Manufacturers and retailers of consumer products benefit from bar code adoption because bar
codes are labor-saving technology - Answers true
While supply chain automation can help companies improve customer satisfaction, it does not
guarantee that a firm will be profitable or achieve sales goals - Answers true
Supply chain management attempts to minimize costs and optimize customer satisfaction -
Answers true
How does a process map facilitate a common understanding of the order management process?
- Answers all of the options facilitate a common understanding
All types of firms can benefit from the use of a Warehouse Management System (WMS),
however, WMS's are best suited to which of the following? - Answers Firms with large
warehousing operations because of the cost to acquire and implement a WMS
Which of the following industries/sectors would not use supply chain management principles
and concepts? - Answers All of these industries/sectors would utilize supply chain management
principles and concepts
Like RFID technology, bar codes store data in a chip - Answers False
Manufacturers and retailers benefit from the use of bar codes for several reasons. Which of the
following is one of the reasons? Bar codes - Answers can facilitate the process to determine
which items are selling quickly, and which are not
Nonmetric data can always be modified to become metric data, but metric data cannot be
changed into nonmetric data - Answers False
To be effective, managers need input from other supply chain firms to make operational
decisions affecting the supply chain and their individual firm - Answers True
_is a business practice that improves accuracy by combining the intelligence of multiple trading
participants in the planning and fulfillment of customer demand - Answers Collaborative
planning, forecasting, and replenishment (CPFR)
According to the American Institute of Food Distribution, _ is the holiday when Americans
consume the most food on a single day - Answers Thanksgiving
Smaller firms are more likely than larger firms to engage in _when expanding internationally -
Answers Joint Ventures
In the United States, spending on transportation and water infrastructure as a percentage of
gross domestic product (GDP) has declined - Answers True
, Connectivity gaps inherent in Electronic Data Interchange transmissions, as well as delays
caused by batching EDI transmission, cause shippers to act on stale or inaccurate information -
Answers True
The exchange of information in the supply chain need not include everyone in the supply chain.
Only transportation providers and the subject firm are required - Answers False
In supply chain management, terrorism, weapons of mass destruction and Middle East
instability would be examples of _risk - Answers Geopolitical
In human resource management, well-defined policies and procedures are favored by
millennials, while situations involving ambiguity are to be avoided - Answers True
Which of the following is not one of the dimensions or components of the SCOR model? -
Answers Research
Customer service has three components: pre-transaction (before the sale) ; transaction (during
the sale ); and post-transaction (after the sale) - Answers True
Developments of new and expanded technologies allow firms to link their operations globally -
Answers True
Generally, logistics costs in the United States have _since the early 1980's - Answers Increased
during the first several years of the new millennium, but decreased during the recession of 2008
-2009 and thereafter
The marketing concept is compromised of three components, including: - Answers Customer
satisfaction, integrated effort, and long term profitability
The Sarbanes-Oxley Act (SOX) is primarily concerned with ethics and legal misconduct of
companies in the United States and impacts chief executive officers (CEO's) and chief financial
officers (CFO's), but rarely impacts supply chain executives - Answers False
What type of supply chain collaboration describes a supplier managing the customer's inventory
using data supplied by the customer? - Answers Vendor managed Inventory (VMI)
Customer Satisfaction is viewed by supply chain executives as - Answers An activity of process
that must be managed, a corporate philosophy that treats customer satisfaction as an integral
part of a firm's total supply chain policies, and performance measures
The order management process ends with the delivery of the product and the customers
payment - Answers False
_refers to the use of resources to gain a competitive advantage - Answers Corporate Strategy
A leading retailer is developing its supply chain strategy, and as a result, will consider three main
issues. Which of the following is not one of these issues? - Answers Which social media outlets
