Level 2 leasehold management Exam
Questions With 100% Correct Answers
What is a building manager? - CORRECT ANSWER-residential environment: a building manager
will typically supervise a team of porters or concierge, cleaners, electrical and mechanical
contractors and depending on the size of the development, a team of admin staff.
Developments that comprise several blocks: it's common that the building manager will report
to the estate manager. Although both titles are interchangeable.
What are the main roles of a building manager? - CORRECT ANSWER-The main aspects of the
job relates to the daily running of the development with particular focus on the maintenance,
site staff management, health and safety and presentation of the building.
How can you provide the level of services detailed within the management agreement? -
CORRECT ANSWER-Undertake regular site inspections, recognising repairs, maintenance and
service needs for the building. Make sure the building and services can be maintained.
Know how to deal with identified issues on inspections.
Understand the basic obligations in the lease to alert people of possible breaches.
Understanding the basic requirements and timeframes under the section 20 consultation
requirements to be able to manage residents expectations.
Understand the safety requirements in health and safety risk assessments.
,Communicating with leaseholders and being aware of what information must be provided by
law or on request.
What are some examples of lease breaches? - CORRECT ANSWER-Observing quiet times
Per ownership
Activities on balconies
Why do we have health and safety - CORRECT ANSWER-To ensure that we don't have situations
where damage or injury can occur to people or property.
From an ethical standpoint, why do we have health and safety? - CORRECT ANSWER-People
should be able to return from work unscathed, physically and mentally. The work people do
should also not cause others hurt.
Important health and safety laws? - CORRECT ANSWER-Health and safety work act 1974-
section 4 sets out the parameters for those in control of the premises.
Occupiers' Liability Act 1957- the occupier of the premises has to keep visitors safe.
Occupiers Liability Act 1984- occupiers have a duty to people other than visitors where there is
reason to believe that someone may come into danger.
What are ACoP's - CORRECT ANSWER-Approved codes of practice issued by the HSE. These are
minimum standards that would be deemed acceptable to evidence that the law was being
complied with. They have a legal standing and an organisation needs to prove it's acting on the
guidance or doing something equally appropriate.
, Service level agreements: management functions - CORRECT ANSWER-These can be set up
between the landlord/management company and managing agent. They can also be set up by
the landlord/management company and contractor. They detail the services provided and
quality expected.
Service level agreements: best practice - CORRECT ANSWER-It's best practice to communicate
service level agreements with leaseholders. This ensures a consistency of expectations between
the landlord and leaseholder. It reduces disputes with costs being recovered by service charges.
Employment protection right which also cover the recruitment stage - CORRECT ANSWER-
Employees must be supplied a statement of the terms and conditions of employment.
Equal opportunities for disability, gender, race and full or part time.
Temporary staff can become permanent.
Benefits must be defined and any uniform paid for. Tax return about benefits must be made by
employer.
What must you check for with contractors? - CORRECT ANSWER-You must check if contractors
have the required skills for a work and they can provide value for money. You must also make
sure they have valid insurance and certification documents.
What is the management agreement? - CORRECT ANSWER-It's a document that reflects the
negotiations that took place to achieve the instruction from the client.
What should a management agreement detail? - CORRECT ANSWER-It should detail what
services are to be provided and for what fee. It should detail what services are to be provided
Questions With 100% Correct Answers
What is a building manager? - CORRECT ANSWER-residential environment: a building manager
will typically supervise a team of porters or concierge, cleaners, electrical and mechanical
contractors and depending on the size of the development, a team of admin staff.
Developments that comprise several blocks: it's common that the building manager will report
to the estate manager. Although both titles are interchangeable.
What are the main roles of a building manager? - CORRECT ANSWER-The main aspects of the
job relates to the daily running of the development with particular focus on the maintenance,
site staff management, health and safety and presentation of the building.
How can you provide the level of services detailed within the management agreement? -
CORRECT ANSWER-Undertake regular site inspections, recognising repairs, maintenance and
service needs for the building. Make sure the building and services can be maintained.
Know how to deal with identified issues on inspections.
Understand the basic obligations in the lease to alert people of possible breaches.
Understanding the basic requirements and timeframes under the section 20 consultation
requirements to be able to manage residents expectations.
Understand the safety requirements in health and safety risk assessments.
,Communicating with leaseholders and being aware of what information must be provided by
law or on request.
What are some examples of lease breaches? - CORRECT ANSWER-Observing quiet times
Per ownership
Activities on balconies
Why do we have health and safety - CORRECT ANSWER-To ensure that we don't have situations
where damage or injury can occur to people or property.
From an ethical standpoint, why do we have health and safety? - CORRECT ANSWER-People
should be able to return from work unscathed, physically and mentally. The work people do
should also not cause others hurt.
Important health and safety laws? - CORRECT ANSWER-Health and safety work act 1974-
section 4 sets out the parameters for those in control of the premises.
Occupiers' Liability Act 1957- the occupier of the premises has to keep visitors safe.
Occupiers Liability Act 1984- occupiers have a duty to people other than visitors where there is
reason to believe that someone may come into danger.
What are ACoP's - CORRECT ANSWER-Approved codes of practice issued by the HSE. These are
minimum standards that would be deemed acceptable to evidence that the law was being
complied with. They have a legal standing and an organisation needs to prove it's acting on the
guidance or doing something equally appropriate.
, Service level agreements: management functions - CORRECT ANSWER-These can be set up
between the landlord/management company and managing agent. They can also be set up by
the landlord/management company and contractor. They detail the services provided and
quality expected.
Service level agreements: best practice - CORRECT ANSWER-It's best practice to communicate
service level agreements with leaseholders. This ensures a consistency of expectations between
the landlord and leaseholder. It reduces disputes with costs being recovered by service charges.
Employment protection right which also cover the recruitment stage - CORRECT ANSWER-
Employees must be supplied a statement of the terms and conditions of employment.
Equal opportunities for disability, gender, race and full or part time.
Temporary staff can become permanent.
Benefits must be defined and any uniform paid for. Tax return about benefits must be made by
employer.
What must you check for with contractors? - CORRECT ANSWER-You must check if contractors
have the required skills for a work and they can provide value for money. You must also make
sure they have valid insurance and certification documents.
What is the management agreement? - CORRECT ANSWER-It's a document that reflects the
negotiations that took place to achieve the instruction from the client.
What should a management agreement detail? - CORRECT ANSWER-It should detail what
services are to be provided and for what fee. It should detail what services are to be provided
