10/31/25, 6:26 PM Marketing 3000 Grantham Final Questions and Answers Flashcards | Quizlet
Marketing 3000 Grantham Final Questions and
Answers
Save
Practice questions for this set
Learn 1 /7 Study with Learn
a forum for international economic development that promotes discussion
between industrial and emerging-market countries on key issues related to
global economic stability
Choose an answer
1 Group of twenty (G-20) 2 Service
3 Gap Model 4 Credence Quality
Don't know?
Terms in this set (78)
https://quizlet.com/1101431897/marketing-3000-grantham-final-questions-and-answers-flash-cards/?new 1/8
, 10/31/25, 6:26 PM Marketing 3000 Grantham Final Questions and Answers Flashcards | Quizlet
The result of applying human or mechanical efforts to
Service
people or objects
the inability of services to be touched, seen, tasted,
Intangibility heard, or felt in the same manner that goods can be
sensed
a characteristic that can be easily assessed before
Search Quality
purchase
Experience Quality a characteristic that can be assessed only after use
a characteristic that consumers may have difficulty
Credence Quality assessing even after purchase because they do not
have the necessary knowledge or experience
The inability of the production and consumption of a
Inseparability service to be separated; consumers must be present
during the production
the variability of the inputs and outputs of services,
Heterogeneity which causes services to tend to be less standardized
and uniform than goods
The inability of services to be stored, warehoused, or
Perishability
inventoried
The ability to perform a service
Reliability
dependably,accurately, and consistently
Responsiveness The ability to provide prompt service
Empathy Caring, individualized attention to customers
The physical evidence of a service, including the
Tangibles physical facilities, tools, and equipment used to
provide the service
a model identifying five gaps that can cause problems
Gap Model in service delivery and influence customer evaluations
of service quality
Core Service the most basic benefit the consumer is buying
https://quizlet.com/1101431897/marketing-3000-grantham-final-questions-and-answers-flash-cards/?new 2/8
Marketing 3000 Grantham Final Questions and
Answers
Save
Practice questions for this set
Learn 1 /7 Study with Learn
a forum for international economic development that promotes discussion
between industrial and emerging-market countries on key issues related to
global economic stability
Choose an answer
1 Group of twenty (G-20) 2 Service
3 Gap Model 4 Credence Quality
Don't know?
Terms in this set (78)
https://quizlet.com/1101431897/marketing-3000-grantham-final-questions-and-answers-flash-cards/?new 1/8
, 10/31/25, 6:26 PM Marketing 3000 Grantham Final Questions and Answers Flashcards | Quizlet
The result of applying human or mechanical efforts to
Service
people or objects
the inability of services to be touched, seen, tasted,
Intangibility heard, or felt in the same manner that goods can be
sensed
a characteristic that can be easily assessed before
Search Quality
purchase
Experience Quality a characteristic that can be assessed only after use
a characteristic that consumers may have difficulty
Credence Quality assessing even after purchase because they do not
have the necessary knowledge or experience
The inability of the production and consumption of a
Inseparability service to be separated; consumers must be present
during the production
the variability of the inputs and outputs of services,
Heterogeneity which causes services to tend to be less standardized
and uniform than goods
The inability of services to be stored, warehoused, or
Perishability
inventoried
The ability to perform a service
Reliability
dependably,accurately, and consistently
Responsiveness The ability to provide prompt service
Empathy Caring, individualized attention to customers
The physical evidence of a service, including the
Tangibles physical facilities, tools, and equipment used to
provide the service
a model identifying five gaps that can cause problems
Gap Model in service delivery and influence customer evaluations
of service quality
Core Service the most basic benefit the consumer is buying
https://quizlet.com/1101431897/marketing-3000-grantham-final-questions-and-answers-flash-cards/?new 2/8
