****INSTANT DOWNLOAD****Test Bank for Operations and Supply Chain Management, 17th Edition by F. Robert Jacobs

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, TABLEOFCONTENTS v v




Chapter 1: Introduction
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Chapter 2: Strategy v v




Chapter 3: Design of Products and Services
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v Chapter 4: Projects v v




Chapter 5: Strategic Capacity Management
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v Chapter 6: Learning Curves
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Chapter 7: Manufacturing Processes Chapter
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8: Facility Layout
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Chapter 9: Service Processes
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Chapter 10: Waiting Line Analysis and Simulation
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v Chapter 11: Process Design and Analysis
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Chapter 12: Quality Management Chapter
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13: Statistical Quality Control Chapter 14:
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Lean Supply Chains
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Chapter 15: Logistics and Distribution Management
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v Chapter 16: Global Sourcing and Procurement Chapter
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17: The Internet of Things and ERP Chapter 18:
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Forecasting
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Chapter 19: Sales and Operations Planning
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v Chapter 20: Inventory Management
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Chapter 21: Material Requirements Planning Chapter
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22: Workcenter Scheduling
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,Chapter 01 v




Efficiency means doing the right things to create the most value for the company.
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FALSE

Efficiency means doing something at the lowest possible cost.
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1. Effectiveness means doing the right things to create the most value for the company.
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TRUE

Effectiveness means doing the right things to create the most value for the company.
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AACSB: Analytical Thinking v v



Blooms: Remember v



Difficulty: 1 Easy v v v



Learning Objective: 01-04 Evaluate the efficiency of a firm.
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Topic: Efficiency, Effectiveness, and Value
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2. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms, we
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vcould refer to this doctor as being efficient but not effective.
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TRUE

Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value. The
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vdoctor performed the surgery without error. Because the patient died, no value was created.
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AACSB: Analytical Thinking v v



Blooms: Analyze v



Difficulty: 2 Medium v v v



Learning Objective: 01-04 Evaluate the efficiency of a firm.
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Topic: Efficiency, Effectiveness, and Value
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3. A worker can be efficient without being effective.
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TRUE

Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value.
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vThese are different things.
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AACSB: Analytical Thinking v v



Blooms: v



Understand v



Difficulty: 2 Medium v v v



Learning Objective: 01-04 Evaluate the efficiency of a firm.
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Topic: Efficiency, Effectiveness, and Value
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, 4. A process can be effective without being efficient.
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TRUE

Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "Being efficient" at the
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vcustomer service counter at a local store or bank means using the fewest number of clerks possible at the counter. Being effective,
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vthough, means minimizing the amount of time customers need to wait in line.
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AACSB: Analytical Thinking v v



Blooms: v



Understand v



Difficulty: 2 Medium v v v



Learning Objective: 01-04 Evaluate the efficiency of a firm.
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Topic: Efficiency, Effectiveness, and Value v v v v v




5. Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and
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vdeliver the firm's primary products and services.
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TRUE

Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and deliver
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vthe firm's primary products and services.
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AACSB: Analytical Thinking v v



Blooms: Remember v



Difficulty: 1 Easy v v v



Learning Objective: 01-01 Identify the elements of operations and supply chain management. (OSCM)
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Topic: What Is Operations and Supply Chain Management? v v v v v v v




6. The term "value" refers to the relationship between quality and the price paid by the consumer.
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TRUE

Related to efficiency and effectiveness is the concept of value, which can be metaphorically defined as quality divided by price.
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AACSB: Analytical Thinking v v



Blooms: Remember v



Difficulty: 1 Easy v v v



Learning Objective: 01-04 Evaluate the efficiency of a firm.
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Topic: Efficiency, Effectiveness, and Value v v v v v




7. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict between
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vthe two goals.
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TRUE

Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals.
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AACSB: Analytical Thinking v v



Blooms: Analyze v



Difficulty: 1 Easy v v v



Learning Objective: 01-04 Evaluate the efficiency of a firm.
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Topic: Efficiency, Effectiveness, and Value v v v v v