10/30/25, 5:01 PM COB 300 Operations Final Exam Study Guide (Tchommo) questions and answers Flashcards | Quizlet
COB 300 Operations Final Exam Study Guide
(Tchommo) questions and answers
Save
Terms in this set (217)
Mission Reason for an organization's existence
Mission Statement States the purpose of the organization
Goals Provide detail and the scope of the mission
- A plan for achieving organizational goals
Strategy
- If goals = destinations, Strategies = roadmaps
Characteristics that customers perceive as minimum
Order Qualifiers standards of acceptability for a product or service to
be considered as a potential for purchase
Characteristics of an organization's goods or services
Order Winners: that cause it to be perceived as better than the
competition
The one thing a company can do better than its
Core Competency
competitors
Identifies internal strengths and weaknesses
Environmental Scanning
Identifies external opportunities and threats
1) Supply Chain Strategy
Three basic business
2) Sustainability Strategy
strategies:
3) Global Strategy
https://quizlet.com/1100946511/cob-300-operations-final-exam-study-guide-tchommo-questions-and-answers-flash-cards/?new 1/10
, 10/30/25, 5:01 PM COB 300 Operations Final Exam Study Guide (Tchommo) questions and answers Flashcards | Quizlet
1) Customers
Four perspectives of a 2) Internal Business Processes
balanced scorecard 3) Learning
4) Growth
- Using this approach, managers develop objectives,
metrics, and targets for each objective and initiatives
What is the purpose of a to achieve objectives, and they identify links among
balanced scorecard? the various perspectives.
- Results are monitored and used to improve strategic
performance results.
The management of systems or processes that create
Operations Management
goods and/or provide services
Productivity = Productivity = Outputs/Inputs
Partial Measures: Output/Single Input; Output/Labor; Output/Capital
Output/ Multiple Inputs/ Output/Labor+Machine;
Multifactorial Measures:
Output/ (Labor + Capital + Energy)
(Current Productivity - Previous Productivity)/Previous
Productivity Growth Productivity X 100%
Ex. (23-25)/25 X 100% = -8%
The one thing that a firm can do better than its
competitors. The goal is to have a core competency
Core competency
that yields a long-term competitive advantage to the
company.
An organization that performs manufacturing and/or
Contract manufacturer purchasing needed to produce a product or device
not for itself, but asa service to another firm.
Emphasizes cross-functional integration and
Concurrent Engineering concurrent development of a product and its
associated processes.
A process that helps a company determine the
Quality function
product characteristics important to the consumer
deployment (QFD)
and to evaluate its own product in relation to others.
https://quizlet.com/1100946511/cob-300-operations-final-exam-study-guide-tchommo-questions-and-answers-flash-cards/?new 2/10
COB 300 Operations Final Exam Study Guide
(Tchommo) questions and answers
Save
Terms in this set (217)
Mission Reason for an organization's existence
Mission Statement States the purpose of the organization
Goals Provide detail and the scope of the mission
- A plan for achieving organizational goals
Strategy
- If goals = destinations, Strategies = roadmaps
Characteristics that customers perceive as minimum
Order Qualifiers standards of acceptability for a product or service to
be considered as a potential for purchase
Characteristics of an organization's goods or services
Order Winners: that cause it to be perceived as better than the
competition
The one thing a company can do better than its
Core Competency
competitors
Identifies internal strengths and weaknesses
Environmental Scanning
Identifies external opportunities and threats
1) Supply Chain Strategy
Three basic business
2) Sustainability Strategy
strategies:
3) Global Strategy
https://quizlet.com/1100946511/cob-300-operations-final-exam-study-guide-tchommo-questions-and-answers-flash-cards/?new 1/10
, 10/30/25, 5:01 PM COB 300 Operations Final Exam Study Guide (Tchommo) questions and answers Flashcards | Quizlet
1) Customers
Four perspectives of a 2) Internal Business Processes
balanced scorecard 3) Learning
4) Growth
- Using this approach, managers develop objectives,
metrics, and targets for each objective and initiatives
What is the purpose of a to achieve objectives, and they identify links among
balanced scorecard? the various perspectives.
- Results are monitored and used to improve strategic
performance results.
The management of systems or processes that create
Operations Management
goods and/or provide services
Productivity = Productivity = Outputs/Inputs
Partial Measures: Output/Single Input; Output/Labor; Output/Capital
Output/ Multiple Inputs/ Output/Labor+Machine;
Multifactorial Measures:
Output/ (Labor + Capital + Energy)
(Current Productivity - Previous Productivity)/Previous
Productivity Growth Productivity X 100%
Ex. (23-25)/25 X 100% = -8%
The one thing that a firm can do better than its
competitors. The goal is to have a core competency
Core competency
that yields a long-term competitive advantage to the
company.
An organization that performs manufacturing and/or
Contract manufacturer purchasing needed to produce a product or device
not for itself, but asa service to another firm.
Emphasizes cross-functional integration and
Concurrent Engineering concurrent development of a product and its
associated processes.
A process that helps a company determine the
Quality function
product characteristics important to the consumer
deployment (QFD)
and to evaluate its own product in relation to others.
https://quizlet.com/1100946511/cob-300-operations-final-exam-study-guide-tchommo-questions-and-answers-flash-cards/?new 2/10
