TEST BANK for Operations Management, 14th Editionby William J Stevenson Chapters 1 - 19

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Table of Contents
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Chapter 01 Introduction to Operations Management Chapter
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v 02 Competitiveness, Strategy, and Productivity Chapter 03
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v Forecasting
Chapter 04 Product and Service Design
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v Chapter 04S Reliability
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Chapter 05 Strategic Capacity Planning for Products and Services Chapter
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05S Decision Theory
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Chapter 06 Process Selection and Facility Layout
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v Chapter 07 Work Design and Measurement
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v Chapter 07S Learning Curves
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Chapter 08 Location Planning and Analysis
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v Chapter 08S The Transportation Model
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v Chapter 09 Management of Quality
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v Chapter 10 Quality Control
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Chapter 10S Acceptance Sampling
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Chapter 11 Aggregate Planning and Master Scheduling
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v Chapter 12 MRP and ERPv v v v




Chapter 13 Inventory Management
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v Chapter 14 JIT and Lean Operations
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v Chapter 14S Maintenance
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Chapter 15 SupplyChain Management
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v Chapter 16 Scheduling v v




Chapter 17 Project Management
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Chapter 18 Management of Waiting Lines Chapter
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19 Linear Programming
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Chapter01IntroductiontoOperationsManagement v v v v v




Student:


1. Operations managers are responsible for assessing consumer wants and needs and selling and
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vpromoting the organization's goods or services.
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True False



2. Often, the collective success or failure of companies' operations functions will impact the ability
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of a nation to compete with other nations.
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True False



3. Companies are either producing goods or delivering services. This means that onlyone of the two
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types of operations management strategies are used.
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True False



4. Operations, marketing, and finance function independently of each other in most
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vorganizations.
True False



5. The greater the degree of customer involvement, the more challenging the design and
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vmanagement of operations. v v




True False

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6. Goods producing organizations are not involved in service activities.
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vTrue False



7. Service operations require additional inventory because of the unpredictabilityof consumer
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vdemand.
True False



8. The value of outputs is measured by the prices customers are willing to pay for goods or
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vservices.
True False



9. The use of models will guarantee the best possible decisions.
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True False
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10. People who work in the field of operations should have skills that include both knowledge and
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people skills.
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True False



11. Assembly lines achieved productivity but at the expense of standard of living.
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vTrue False



12. The operations manager has primaryresponsibility for making operations system design
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vdecisions, such as system capacity and location of facilities.
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True False



13. The word "technology" is used onlyto refer to "information technology". True
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False