BCOR 3050 EXAM 2 QUESTIONS WITH
VERIFIED ANSWERS. A+ GRADE
2025/2026.
Quality - ANS The extent to which the product or service meets or exceeds the expectations
of the customer
Internal Customer - ANS Recipient of anothers work within an organization.
External Customer - ANS Customers outside the organization between the organization and
the consumer
Demings Chain Reaction - ANS Improve quality --> Decrease costs --> Productivity improves --
> Capture market with better qaulity and price --> Stay in business --> Provide jobs
Total Quality Management - ANS Prevention based management system for identifying and
meeting customer needs at every level of the organization
Characteristics of Product Quality - ANS Performance, Features, Reliability, Conformance,
Durability, Serviceability, Aesthetics, Perceived Quality
SIPOC - ANS Suppliers, Inputs, Process, Outputs, Customers
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
, DMAIC - ANS Define, Measure, Analyze, Improve, Control
Six Sigma - ANS Popularized by Jack Welch at Motorola, it indicates that the mean is six
standard deviations away from the nearest customer imposed limits
series system - ANS If one component fails, the entire system fails
parallel system - ANS uses redundancy, the system will successfully operate as long as one
component functions
Objective of an inventory system - ANS When items should be ordered, what quantity to
order them in
bullwhip effect - ANS When the decisions of one part of the supply chain ripple through the
entire system.
Reasons to Carry Inventory - ANS Set-up and ordering costs • Customer service and variation
in demand • Labor and equipment utilization • Transportation cost • Costs of
materials/quantity discounts
Reasons to Reduce Inventory - ANS • Storage and Handling
• Interest and opportunity cost
• Property taxes and insurance premiums
• Shrinkage and spoilage
Cycle Inventory - ANS a quantity of inventory that varies in proportion to order quantity
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
VERIFIED ANSWERS. A+ GRADE
2025/2026.
Quality - ANS The extent to which the product or service meets or exceeds the expectations
of the customer
Internal Customer - ANS Recipient of anothers work within an organization.
External Customer - ANS Customers outside the organization between the organization and
the consumer
Demings Chain Reaction - ANS Improve quality --> Decrease costs --> Productivity improves --
> Capture market with better qaulity and price --> Stay in business --> Provide jobs
Total Quality Management - ANS Prevention based management system for identifying and
meeting customer needs at every level of the organization
Characteristics of Product Quality - ANS Performance, Features, Reliability, Conformance,
Durability, Serviceability, Aesthetics, Perceived Quality
SIPOC - ANS Suppliers, Inputs, Process, Outputs, Customers
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
, DMAIC - ANS Define, Measure, Analyze, Improve, Control
Six Sigma - ANS Popularized by Jack Welch at Motorola, it indicates that the mean is six
standard deviations away from the nearest customer imposed limits
series system - ANS If one component fails, the entire system fails
parallel system - ANS uses redundancy, the system will successfully operate as long as one
component functions
Objective of an inventory system - ANS When items should be ordered, what quantity to
order them in
bullwhip effect - ANS When the decisions of one part of the supply chain ripple through the
entire system.
Reasons to Carry Inventory - ANS Set-up and ordering costs • Customer service and variation
in demand • Labor and equipment utilization • Transportation cost • Costs of
materials/quantity discounts
Reasons to Reduce Inventory - ANS • Storage and Handling
• Interest and opportunity cost
• Property taxes and insurance premiums
• Shrinkage and spoilage
Cycle Inventory - ANS a quantity of inventory that varies in proportion to order quantity
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
