ITIL Newest 2025/2026 Complete Questions And
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Terms in this set (40)
What types of changes are Changes to business strategy
NOT usually included
within the scope of
change management?
Which of the following is To undertake testing to ensure services are designed
NOT a purpose of service to meet business needs
operation?
What does the term IT Overseeing the execution and monitoring of
operations control refer operational activities and events
to?
Which process is Service asset and configuration management (SACM)
responsible for recording
relationships between
service components?
Documenting the roles and responsibilities of
What is the RACI model
stakeholders in a process or
used for?
activity
, Which of the following is An agreement between an IT service provider and
the BEST description of an another part of the same organization that assists in
operational level the provision of services
agreement (OLA)?
What is the MAIN purpose To ensure that service availability meets the agreed
of availability needs of the business
management?
Which of the following All of the above
does service transition
provide guidance on?
1. Introducing new
services
2. Decommissioning
services
3. Transfer of services
between service providers
Which one of the Service optimization
following is NOT a stage
of the service lifecycle?
Which one of the If an organization outsources its IT services there is
following statements still a need for a CMS
about a configuration
management system
(CMS) is CORRECT?
What are the three sub- Business capacity management, service capacity
processes of capacity management and component capacity management
management?
Correct Answers (Verified Answers)|Brand New
Version!
Save
Terms in this set (40)
What types of changes are Changes to business strategy
NOT usually included
within the scope of
change management?
Which of the following is To undertake testing to ensure services are designed
NOT a purpose of service to meet business needs
operation?
What does the term IT Overseeing the execution and monitoring of
operations control refer operational activities and events
to?
Which process is Service asset and configuration management (SACM)
responsible for recording
relationships between
service components?
Documenting the roles and responsibilities of
What is the RACI model
stakeholders in a process or
used for?
activity
, Which of the following is An agreement between an IT service provider and
the BEST description of an another part of the same organization that assists in
operational level the provision of services
agreement (OLA)?
What is the MAIN purpose To ensure that service availability meets the agreed
of availability needs of the business
management?
Which of the following All of the above
does service transition
provide guidance on?
1. Introducing new
services
2. Decommissioning
services
3. Transfer of services
between service providers
Which one of the Service optimization
following is NOT a stage
of the service lifecycle?
Which one of the If an organization outsources its IT services there is
following statements still a need for a CMS
about a configuration
management system
(CMS) is CORRECT?
What are the three sub- Business capacity management, service capacity
processes of capacity management and component capacity management
management?
