ITIL 4 Foundation Newest 2025/2026 Complete
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Assurance by the seller that the products will perform as represented
Choose an answer
1 governance 2 warranty
3 service offering 4 value is objective
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Terms in this set (54)
, the means by which an organization is directed and
governance
controlled
A set of specialized organizational capabilities for
service management
providing value to customers in the form of services
the perceived benefits, usefulness, and importance of
value
something
Who determines the the RECIPIENT
perceived value?
value is objective False
a person or a group of people that have it's own
organization functions, responsibilities, and relationships to
perform it's own activities
What are the 2 roles an 1. service provider
organization can provide? 2. service consumer
Value is _______________ by the co-created
service provider and
consumer
1. user
What are the 3 roles for a
2. customer
consumer provider?
3. sponsor
What is a user? a person who uses the service
a person who defines the requirements and takes
What is a customer?
responsiblity for the outcome of the consumption
a person who authorizes the service for consumption,
What is a sponsor?
a person who provide financial capability
a description of one or more services that are meant
service offering
to address the needs of a target group
1. goods
service offering includes
2. access to resources
the following 3:
3. service to actions
Questions And Correct Answers (Verified
Answers)|Brand New Version!
Save
Practice questions for this set
Learn 1 /7 Study with Learn
Assurance by the seller that the products will perform as represented
Choose an answer
1 governance 2 warranty
3 service offering 4 value is objective
Don't know?
Terms in this set (54)
, the means by which an organization is directed and
governance
controlled
A set of specialized organizational capabilities for
service management
providing value to customers in the form of services
the perceived benefits, usefulness, and importance of
value
something
Who determines the the RECIPIENT
perceived value?
value is objective False
a person or a group of people that have it's own
organization functions, responsibilities, and relationships to
perform it's own activities
What are the 2 roles an 1. service provider
organization can provide? 2. service consumer
Value is _______________ by the co-created
service provider and
consumer
1. user
What are the 3 roles for a
2. customer
consumer provider?
3. sponsor
What is a user? a person who uses the service
a person who defines the requirements and takes
What is a customer?
responsiblity for the outcome of the consumption
a person who authorizes the service for consumption,
What is a sponsor?
a person who provide financial capability
a description of one or more services that are meant
service offering
to address the needs of a target group
1. goods
service offering includes
2. access to resources
the following 3:
3. service to actions
