WEST Coast EMT Chapter 2 -- Workforce Safety and Wellness study guide

BTECH EXAM 1 WITH COMPLETE
SOLUTIONS A+ GRADES




Operations management - CORRECT ANS✔✔involves the design, operation, and improvement of the
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systems and processes the organization uses to deliver its goods and services
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Customer relationship management (CRM) systems - CORRECT ANS✔✔build and maintain relationships
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and support all the processes that underlie them
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Data-driven decision making - CORRECT ANS✔✔which draws on the billions of pieces of data to reveal
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important trends and patterns
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Business intelligence - CORRECT ANS✔✔refers to all the information managers use to make decisions,
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and it comes from many sources beyond the organization's own information systems
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Social networking sites - CORRECT ANS✔✔support online communities of people who create profiles for
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themselves, form ties with others with whom they share interest, and make new connections based on
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those ties
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Competitive advantage - CORRECT ANS✔✔anything that gives a firm a lead over its rivals
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Data - CORRECT ANS✔✔refers to individual facts or pieces of information
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Information - CORRECT ANS✔✔refers to data or facts that are assembled and analyzed to add meaning
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and usefulness
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, Information system - CORRECT ANS✔✔brings together four critical components to collect, process,
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manage, analyze, and distribute information:
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People h




Technology h




Processes

Data



User-generated content (UGC) - CORRECT ANS✔✔The content contributed to a system by its users
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(wikipedia, youtube)
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Web 2.0 - CORRECT ANS✔✔the second generation of web development that facilitates far more
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interactivity, end-user contribution, collaboration, and information sharing compared with earlier models
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Information technology (IT) - CORRECT ANS✔✔The hardware, software, and telecommunications that
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comprise the technology component of information systems; the term is often used more broadly to refer
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to information systems
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Information and communications technology (ICT) - CORRECT ANS✔✔is often used to refer to the
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broader collection of information processing and communications technologies (telecommunications and
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networks are also significant parts of IT)
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Internet of things (IoT) - CORRECT ANS✔✔the network of physical objects that contain sensors and
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technology that enable them to collect and exchange data
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Business process - CORRECT ANS✔✔is a set of activities designed to achieve a task
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Business process management (BPM) - CORRECT ANS✔✔focuses on designing, optimizing, and
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streamlining business processes throughout the organization
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E-discovery - CORRECT ANS✔✔the processes by which electronic data that might be used as legal
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evidence is requested, secured, and searched
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