TEEX TCOLE EXAM 3 QUESTIONS
AND ANSWERS
WHICH CALL-TAKING LISTENING TECHNIQUE IS AN EFFECTIVE RESPONSE TO
CALLERS WHO ARE ENGAGED IN HIGHLY CHARGED EMOTIONAL OUTBURSTS?
- Answer-EFFECTIVE PAUSES
Confidential public safety documents may contain information whose unauthorized
disclosure could be prejudicial to the __________________ interest. - Answer-
NATIONAL
WHAT IS THE 3-1-1 CODE ASSIGNED TO? - Answer-ASSIGNED NATIONWIDE FOR
NON-EMERGENCY POLICE AND OTHER GOVERNMENT SERVICES
WHAT WORD MATCHES THIS ABBREVIATION: "TMW"? - Answer-TOMORROW
WHICH CALL-TAKING LISTENING TECHNIQUE ATTACHES A TENTATIVE
IDENTIFIER TO THE EMOTION YOU HEAR IN A CALLER'S VOICE AND WORDS? -
Answer-EMOTIONAL LABELING
An off-duty officer in the neighboring town was found guilty of murder. As a licensee
who has committed a felony and will be imprisoned, how long will the Commission
suspend his license? - Answer-Immediate revocation until revocation is negated
WHICH CALL-TAKING LISTENING TECHNIQUE IS USED TO TELL YOUR CALLER
HOW THEIR ACTIONS ARE MAKING YOU FEEL WHEN THEY SAY OR DO
SOMETHING? - Answer-"I" MESSAGES
WHAT WORD MATCHES THIS ABBREVIATION: "SKSK"? - Answer-STOP KEYING,
END OF CONVERSATION
WHAT IS THE FUNCTION OF THIS TTY COMPONENT: "SPACE BAR"? - Answer-
MOVES THE CURSOR ONE SPACE FORWARD
__________________ requires that agencies must ensure that the system terminals
are secure from any unauthorized use. - Answer-TLETS/NLETS, NICI, TICI
WHAT IS THE 2-1-1 CODE ASSIGNED TO? - Answer-ASSIGNED TO COMMUNITY
INFORMATION AND REFERRAL SERVICES
,WHAT WORD MATCHES THIS ABBREVIATION: "U"? - Answer-YOU
WHICH ACTIVE LISTENING TECHNIQUE IS UTILIZED AS UNOBTRUSIVE SIGNALS
THAT SIGNALS YOU ARE LISTENING? - Answer-SHORT INJECTIONS
A licensee who has failed to complete the legislatively required continuing education for
a second time may have their license suspended for how long? - Answer-180 days
WHAT WORD MATCHES THIS ABBREVIATION: "HD/HLD"? - Answer-HOLD,
PLEASE
WHICH ACTIVE LISTENING TECHNIQUE HAS QUESTIONS WHEN BASED ON THE
CONVERSATION, SHOW YOU HAVE BEEN LISTENING? - Answer-RELEVANT AND
CLARIFYING QUESTIONS
WHAT IS THE FUNCTION OF THIS TTY COMPONENT: "MESSAGE DISPLAY"? -
Answer-LIGHTED UPPER-CASE LETTERS WILL APPEAR
__________________ states that a person commits an offense if the person: knowingly
or intentionally obtains criminal history record information in an unauthorized manner,
uses the information for an unauthorized purpose, or discloses the information to a
person who is not entitled to the information. - Answer-SEC 411.085
WHICH ACTIVE LISTENING TECHNIQUE REPEATS THE CALLER'S
COMMUNICATION BACK TO THEM, EMPHASIZING THEIR WORDS? - Answer-
REFLECTING WORDS, THOUGHTS, AND FEELINGS
WHAT WORD MATCHES THIS ABBREVIATION: "ASAP"? - Answer-AS SOON AS
POSSIBLE
There are __________________ possible N-1-1 codes. - Answer-EIGHT
If a licensee commits a felony and is placed on community supervision, how long could
the Commission suspend their license? - Answer-30 years
WHICH TITLE 37 TEXAS ADMINISTRATIVE CODE CHAPTER IS TITLED
"ADMINISTRATION" - Answer-211
What tactic should the telecommunicator direct the caller to do if the patient is showing
open eyes and brief seizure-like moments? - Answer-Shake the patient's shoulders and
shout their name.
Transferring a TTY call from a non-TTY capable answering position to a TTY-dedicated
position may result in: - Answer-THE CALL BEING DISCONNECTED, UNDUE DELAY
IN ANSWERING THE CALL, THE LOSS OF ANI AND ALI INFORMATION
, Telecommunicators should process at least __________ OHCA calls per year, either
real or simulated. - Answer-10
All of the following are examples of media on which public information may be recorded
EXCEPT - Answer-OIL
WHICH TYPE OF CALL IS CURRENTLY TAKING PLACE? - Answer-IN PROGRESS
The best way to TTY test is to implement an __________________ testing program that
should be __________________ and should cover each call taker and each position. -
Answer-INTERNAL; UNANNOUNCED
WHICH TITLE 37 TEXAS ADMINISTRATIVE CODE CHAPTER IS TITLED
"ENROLLMET, LICENSING, APPOINTMENT, AND SEPARATION" - Answer-217
__________________ serve as a tool to properly prioritize the response level of a call
and provide pre-arrival instructions to the caller. - Answer-EMD GUIDECARDS
What is the primary basis for sorting calls? - Answer-Urgency
WHICH TYPE OF CALL IS MEDICAL CARE THAT IS NOT AN EMERGENCY? -
Answer-NON-EMERGENCY
There are two types of test calls: Calls in which the caller introduces the call by
transmitting TTY tones __________________ - Answer-Silent, open line calls in which
no tones are emitted
WHICH TYPE OF CALL IS A HABITUAL PERFORMANCE OF AN ESTABLISHED
PROCEDURE? - Answer-ROUTINE
The records of TTY test call results should include __________________. Select all
that apply. - Answer-The date and time of each call, The identification of the call taker &
his/her position, Whether each call was silent or transmitted tones, Whether the caller
received a TTY response (include the content, if received), The time elapsed and the
number of rings from the initiation of the TTY call until the call taker responded by TTY
What is the range of CAD Priority Levels? - Answer-1 to 6
WHICH TITLE 37 TEXAS ADMINISTRATIVE CODE CHAPTER IS TITLED
"CONTINUING EDUCATION" - Answer-218
According to APCO's Public Safety Telecommunicator course, __________________
are typically considered the most hazardous calls to which a public safety officer will
respond. - Answer-FAMILY DISTURBANCES
AND ANSWERS
WHICH CALL-TAKING LISTENING TECHNIQUE IS AN EFFECTIVE RESPONSE TO
CALLERS WHO ARE ENGAGED IN HIGHLY CHARGED EMOTIONAL OUTBURSTS?
- Answer-EFFECTIVE PAUSES
Confidential public safety documents may contain information whose unauthorized
disclosure could be prejudicial to the __________________ interest. - Answer-
NATIONAL
WHAT IS THE 3-1-1 CODE ASSIGNED TO? - Answer-ASSIGNED NATIONWIDE FOR
NON-EMERGENCY POLICE AND OTHER GOVERNMENT SERVICES
WHAT WORD MATCHES THIS ABBREVIATION: "TMW"? - Answer-TOMORROW
WHICH CALL-TAKING LISTENING TECHNIQUE ATTACHES A TENTATIVE
IDENTIFIER TO THE EMOTION YOU HEAR IN A CALLER'S VOICE AND WORDS? -
Answer-EMOTIONAL LABELING
An off-duty officer in the neighboring town was found guilty of murder. As a licensee
who has committed a felony and will be imprisoned, how long will the Commission
suspend his license? - Answer-Immediate revocation until revocation is negated
WHICH CALL-TAKING LISTENING TECHNIQUE IS USED TO TELL YOUR CALLER
HOW THEIR ACTIONS ARE MAKING YOU FEEL WHEN THEY SAY OR DO
SOMETHING? - Answer-"I" MESSAGES
WHAT WORD MATCHES THIS ABBREVIATION: "SKSK"? - Answer-STOP KEYING,
END OF CONVERSATION
WHAT IS THE FUNCTION OF THIS TTY COMPONENT: "SPACE BAR"? - Answer-
MOVES THE CURSOR ONE SPACE FORWARD
__________________ requires that agencies must ensure that the system terminals
are secure from any unauthorized use. - Answer-TLETS/NLETS, NICI, TICI
WHAT IS THE 2-1-1 CODE ASSIGNED TO? - Answer-ASSIGNED TO COMMUNITY
INFORMATION AND REFERRAL SERVICES
,WHAT WORD MATCHES THIS ABBREVIATION: "U"? - Answer-YOU
WHICH ACTIVE LISTENING TECHNIQUE IS UTILIZED AS UNOBTRUSIVE SIGNALS
THAT SIGNALS YOU ARE LISTENING? - Answer-SHORT INJECTIONS
A licensee who has failed to complete the legislatively required continuing education for
a second time may have their license suspended for how long? - Answer-180 days
WHAT WORD MATCHES THIS ABBREVIATION: "HD/HLD"? - Answer-HOLD,
PLEASE
WHICH ACTIVE LISTENING TECHNIQUE HAS QUESTIONS WHEN BASED ON THE
CONVERSATION, SHOW YOU HAVE BEEN LISTENING? - Answer-RELEVANT AND
CLARIFYING QUESTIONS
WHAT IS THE FUNCTION OF THIS TTY COMPONENT: "MESSAGE DISPLAY"? -
Answer-LIGHTED UPPER-CASE LETTERS WILL APPEAR
__________________ states that a person commits an offense if the person: knowingly
or intentionally obtains criminal history record information in an unauthorized manner,
uses the information for an unauthorized purpose, or discloses the information to a
person who is not entitled to the information. - Answer-SEC 411.085
WHICH ACTIVE LISTENING TECHNIQUE REPEATS THE CALLER'S
COMMUNICATION BACK TO THEM, EMPHASIZING THEIR WORDS? - Answer-
REFLECTING WORDS, THOUGHTS, AND FEELINGS
WHAT WORD MATCHES THIS ABBREVIATION: "ASAP"? - Answer-AS SOON AS
POSSIBLE
There are __________________ possible N-1-1 codes. - Answer-EIGHT
If a licensee commits a felony and is placed on community supervision, how long could
the Commission suspend their license? - Answer-30 years
WHICH TITLE 37 TEXAS ADMINISTRATIVE CODE CHAPTER IS TITLED
"ADMINISTRATION" - Answer-211
What tactic should the telecommunicator direct the caller to do if the patient is showing
open eyes and brief seizure-like moments? - Answer-Shake the patient's shoulders and
shout their name.
Transferring a TTY call from a non-TTY capable answering position to a TTY-dedicated
position may result in: - Answer-THE CALL BEING DISCONNECTED, UNDUE DELAY
IN ANSWERING THE CALL, THE LOSS OF ANI AND ALI INFORMATION
, Telecommunicators should process at least __________ OHCA calls per year, either
real or simulated. - Answer-10
All of the following are examples of media on which public information may be recorded
EXCEPT - Answer-OIL
WHICH TYPE OF CALL IS CURRENTLY TAKING PLACE? - Answer-IN PROGRESS
The best way to TTY test is to implement an __________________ testing program that
should be __________________ and should cover each call taker and each position. -
Answer-INTERNAL; UNANNOUNCED
WHICH TITLE 37 TEXAS ADMINISTRATIVE CODE CHAPTER IS TITLED
"ENROLLMET, LICENSING, APPOINTMENT, AND SEPARATION" - Answer-217
__________________ serve as a tool to properly prioritize the response level of a call
and provide pre-arrival instructions to the caller. - Answer-EMD GUIDECARDS
What is the primary basis for sorting calls? - Answer-Urgency
WHICH TYPE OF CALL IS MEDICAL CARE THAT IS NOT AN EMERGENCY? -
Answer-NON-EMERGENCY
There are two types of test calls: Calls in which the caller introduces the call by
transmitting TTY tones __________________ - Answer-Silent, open line calls in which
no tones are emitted
WHICH TYPE OF CALL IS A HABITUAL PERFORMANCE OF AN ESTABLISHED
PROCEDURE? - Answer-ROUTINE
The records of TTY test call results should include __________________. Select all
that apply. - Answer-The date and time of each call, The identification of the call taker &
his/her position, Whether each call was silent or transmitted tones, Whether the caller
received a TTY response (include the content, if received), The time elapsed and the
number of rings from the initiation of the TTY call until the call taker responded by TTY
What is the range of CAD Priority Levels? - Answer-1 to 6
WHICH TITLE 37 TEXAS ADMINISTRATIVE CODE CHAPTER IS TITLED
"CONTINUING EDUCATION" - Answer-218
According to APCO's Public Safety Telecommunicator course, __________________
are typically considered the most hazardous calls to which a public safety officer will
respond. - Answer-FAMILY DISTURBANCES
