PRACTICE EXAM QUESTIONS
Name the 9 prime reasons for resistance to change
What are the 7 steps in developing a communication plan? Give a short description of each
Define action vision and interaction vision
What are the 8 steps of Kotter’s model? Give a short description of each
What are the 10 contributing factors to the failure of change?
Wat is Lewin’s idea on change within an organization?
What are the three steps in Weick’s method of sensemaking?
Describe the difference between Weick’s vision of an organization and that of Lewin
What is a start-up mind set?
What are the building blocks of a change story? Describe each briefly
What are the 3 uses of ICC/facilitation in change communication?
What are the 4 types of cultural integration? Describe each briefly
What is the difference between cross-cultural communication and intercultural communication?
What 4 dimensions shape a consultant or consultee?
Fill in and explain: only … can be sent and received, … can not be transmitted.
Define each letter of the TOPOI model and describe its content
What are characteristics of a Direct plan? And what are risks?
What are characteristics of an Indirect plan? And what are risks?
Describe each of the following persuasion logics: European, East Asian and Arabic
Name 6 forms of non verbal communication
What is paralanguage?
Describe the difference of group membership within an individual or a collectivist culture.
What is a group protocol?
What is the difference of horizontal or hierarchical social organization?
Differentiate the approach of authority (individualist or collectivist)
What is the difference
,What is the difference between assertive and harmony seeking?
What two variations are possible when it comes to decision making? Which is more suited to which
culture?
What is the difference in handling problems in an individualistic and in a collectivistic culture?
What are the 5 ways of managing a conflict? And to what style do they belong?
Define culture according to Varner and Beamer.
What are the 6 characteristics of culture as recognized in the previous definition?
What is a transactional culture?
What are the 4 stages of culture shock? And what happens when you return back to your own
culture?
Define prejudice, racism (ageism, sexism), bias and discrimination.
What do we understand under ethnocentrism? And what can it lead to?
What are 3 necessities to prevent mistakes when it comes to ICC?
What is onstage culture and what is backstage culture?
What is CQ? And what are its 3 components?
What is meant when we say language lives?
Give an example of an acronym
What are the 3 ways of staffing? Give a short description of each
, What are functions of groups membership? Give a short description of each
What are 5 influences on non verbal communication?
What is lingua franca?
What are two ways of rewarding performances? And which is most suited to which culture?
What are hard data when it comes to business decisions? And how relevant is it in a low context vs in
a high context culture?
How come hierarchical cultures can result in more harmony?
What are the 2 different views on a conflict? Dependent on culture
What is the main difference between a multinational and a global company?
What are the three stages of an organization, from an international point of view?
What are two ways of stimulating intercultural efficiency in a company? And what are risks of each?
What are the three worldwide structures an organization can have?
What is the purpose of facilitation?
What is the aim of facilitation?
What is an elephant in the room?
What is the importance of separateness? Relate this to an internal facilitator.
What is the difference between task and process?
What are the 8 authentic principles of facilitation?
What are the three assumptions of a group?
What is projection?
Name the 9 prime reasons for resistance to change
What are the 7 steps in developing a communication plan? Give a short description of each
Define action vision and interaction vision
What are the 8 steps of Kotter’s model? Give a short description of each
What are the 10 contributing factors to the failure of change?
Wat is Lewin’s idea on change within an organization?
What are the three steps in Weick’s method of sensemaking?
Describe the difference between Weick’s vision of an organization and that of Lewin
What is a start-up mind set?
What are the building blocks of a change story? Describe each briefly
What are the 3 uses of ICC/facilitation in change communication?
What are the 4 types of cultural integration? Describe each briefly
What is the difference between cross-cultural communication and intercultural communication?
What 4 dimensions shape a consultant or consultee?
Fill in and explain: only … can be sent and received, … can not be transmitted.
Define each letter of the TOPOI model and describe its content
What are characteristics of a Direct plan? And what are risks?
What are characteristics of an Indirect plan? And what are risks?
Describe each of the following persuasion logics: European, East Asian and Arabic
Name 6 forms of non verbal communication
What is paralanguage?
Describe the difference of group membership within an individual or a collectivist culture.
What is a group protocol?
What is the difference of horizontal or hierarchical social organization?
Differentiate the approach of authority (individualist or collectivist)
What is the difference
,What is the difference between assertive and harmony seeking?
What two variations are possible when it comes to decision making? Which is more suited to which
culture?
What is the difference in handling problems in an individualistic and in a collectivistic culture?
What are the 5 ways of managing a conflict? And to what style do they belong?
Define culture according to Varner and Beamer.
What are the 6 characteristics of culture as recognized in the previous definition?
What is a transactional culture?
What are the 4 stages of culture shock? And what happens when you return back to your own
culture?
Define prejudice, racism (ageism, sexism), bias and discrimination.
What do we understand under ethnocentrism? And what can it lead to?
What are 3 necessities to prevent mistakes when it comes to ICC?
What is onstage culture and what is backstage culture?
What is CQ? And what are its 3 components?
What is meant when we say language lives?
Give an example of an acronym
What are the 3 ways of staffing? Give a short description of each
, What are functions of groups membership? Give a short description of each
What are 5 influences on non verbal communication?
What is lingua franca?
What are two ways of rewarding performances? And which is most suited to which culture?
What are hard data when it comes to business decisions? And how relevant is it in a low context vs in
a high context culture?
How come hierarchical cultures can result in more harmony?
What are the 2 different views on a conflict? Dependent on culture
What is the main difference between a multinational and a global company?
What are the three stages of an organization, from an international point of view?
What are two ways of stimulating intercultural efficiency in a company? And what are risks of each?
What are the three worldwide structures an organization can have?
What is the purpose of facilitation?
What is the aim of facilitation?
What is an elephant in the room?
What is the importance of separateness? Relate this to an internal facilitator.
What is the difference between task and process?
What are the 8 authentic principles of facilitation?
What are the three assumptions of a group?
What is projection?
