BUSA Com Exam 2026 Questions and
Answers
Which of the following can help when trying to store information in long-term
memory - Correct answer-Categorize new information into logical groups
How can nonverbal signals weaken a message - Correct answer-By contradicting
the spoken word
Which of the following is one of the key responsibilities of a meeting leader -
Correct answer-keeping the discussion on track
Which of the following is the most important to cover in the close of a meeting -
Correct answer-Remind participants what follow-up work is needed
Which of the following is a technique used by effective listeners to improve the
active listening process - Correct answer-Staying focused on the speaker and the
content
Which of the following should be focus of constructive feedback - Correct answer-
reviewing the process and outcomes of communication rather than personal failing
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, Which of the following is an example of a way to increase clarity of
communication and display courtesy when ending a business call - Correct answer-
Double-check vital information such as meeting times and dates
Which of the following is defined as process of sending and receiving information
without using written or spoken language - Correct answer-nonverbal
communication
Which of the following should be defined before shaping the direction and content
meeting - Correct answer-Best possible results of the meeting
Groupthink refers to - Correct answer-team members supporting decisions they
really do not believe in
______ are informal standard of conduct that members share and that guide
members behavior - Correct answer-norms
Which of the following procedures can be used to run and maintain order in a
formal meeting - Correct answer-parliamentary
______ refers to working together to meet complex challenges - Correct answer-
collaboration
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Answers
Which of the following can help when trying to store information in long-term
memory - Correct answer-Categorize new information into logical groups
How can nonverbal signals weaken a message - Correct answer-By contradicting
the spoken word
Which of the following is one of the key responsibilities of a meeting leader -
Correct answer-keeping the discussion on track
Which of the following is the most important to cover in the close of a meeting -
Correct answer-Remind participants what follow-up work is needed
Which of the following is a technique used by effective listeners to improve the
active listening process - Correct answer-Staying focused on the speaker and the
content
Which of the following should be focus of constructive feedback - Correct answer-
reviewing the process and outcomes of communication rather than personal failing
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
, Which of the following is an example of a way to increase clarity of
communication and display courtesy when ending a business call - Correct answer-
Double-check vital information such as meeting times and dates
Which of the following is defined as process of sending and receiving information
without using written or spoken language - Correct answer-nonverbal
communication
Which of the following should be defined before shaping the direction and content
meeting - Correct answer-Best possible results of the meeting
Groupthink refers to - Correct answer-team members supporting decisions they
really do not believe in
______ are informal standard of conduct that members share and that guide
members behavior - Correct answer-norms
Which of the following procedures can be used to run and maintain order in a
formal meeting - Correct answer-parliamentary
______ refers to working together to meet complex challenges - Correct answer-
collaboration
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
