BUS 3382 Final Exam Questions and
All Correct Answers 2025-2026
Updated.
goodwill - Answer communicate in a way that builds positive responses from business
associates and customers
you-viewpoint (or you-attitude) - Answer powerful tool for building goodwill; thinking beyond
your own goals to consider the communication situation from the recipient's perspective
conversational language - Answer style of writing that is warm, natural, and personable; easily
understood language that engages the reader
level of formality - Answer formal, semi-formal, or informal writing style determined by the
writer's purpose and the intended audience
rubber stamps - Answer expressions used by habit every time a certain type of situation
occurs (ex. "Thank you in advance." or "Please let me know if you have any questions.")
courtesy - Answer respectful and considerate treatment of others
positive words - Answer people generally prefer positive to negative feelings, so these types of
words are better for achieving communication goals
emphasis - Answer Special importance, value, or prominence given to something. To positively
manage this, consider position, sentence structure, and space when writing messages
ethics - Answer study of principles that guide, or should guide, human contact
lie of commission - Answer outright falsehood
lie of omission - Answer leaving out information
, credibility - Answer the personal trait that inclines people to trust you; arguably your most
valuable business asset
integrity - Answer quality of being true to your ethical principles in all situations; aligning your
behaviors with your core values
restraint - Answer instead of acting impulsively or blurting out remarks, take a moment to
consider whether the behavior is appropriate; think before you act
code of conduct - Answer describe the core values of an organization and behaviors that are
and aren't considered ethical
Aristotelian ethics - Answer based on the belief that the purpose in life is to achieve happiness
through right acting; when faced with a dilemma, a person using this kind of reasoning would
ask "what would a virtuous person do?"
Kantian ethics - Answer emphasizes one's moral duty as a member of society rather than on
promoting the good for its own sake; leaves little room for the consideration of specific
circumstances
utilitarian ethics - Answer reasoning that encourages doing the greatest good for the greatest
number of people
culture - Answer the collective programming of the mind which distinguishes the members of
one category of people from another; shared ways in which groups of people understand and
interpret the world
ethnocentrism - Answer the tendency to see only your own cultural programming as "normal"
monochronic - Answer regarding time as something that must be planned in order to be used
as efficiently as possible; strive to meet deadlines, to be punctual, to conduct business quickly,
and to work on a schedule (ex. United States)
polychronic - Answer viewing time in a more relaxed way; see extensive planning as unwise or
unnecessary; move at a deliberately slow pace in business decisions; no consequence for
showing up late (ex. some Asian and Middle Eastern countries)
All Correct Answers 2025-2026
Updated.
goodwill - Answer communicate in a way that builds positive responses from business
associates and customers
you-viewpoint (or you-attitude) - Answer powerful tool for building goodwill; thinking beyond
your own goals to consider the communication situation from the recipient's perspective
conversational language - Answer style of writing that is warm, natural, and personable; easily
understood language that engages the reader
level of formality - Answer formal, semi-formal, or informal writing style determined by the
writer's purpose and the intended audience
rubber stamps - Answer expressions used by habit every time a certain type of situation
occurs (ex. "Thank you in advance." or "Please let me know if you have any questions.")
courtesy - Answer respectful and considerate treatment of others
positive words - Answer people generally prefer positive to negative feelings, so these types of
words are better for achieving communication goals
emphasis - Answer Special importance, value, or prominence given to something. To positively
manage this, consider position, sentence structure, and space when writing messages
ethics - Answer study of principles that guide, or should guide, human contact
lie of commission - Answer outright falsehood
lie of omission - Answer leaving out information
, credibility - Answer the personal trait that inclines people to trust you; arguably your most
valuable business asset
integrity - Answer quality of being true to your ethical principles in all situations; aligning your
behaviors with your core values
restraint - Answer instead of acting impulsively or blurting out remarks, take a moment to
consider whether the behavior is appropriate; think before you act
code of conduct - Answer describe the core values of an organization and behaviors that are
and aren't considered ethical
Aristotelian ethics - Answer based on the belief that the purpose in life is to achieve happiness
through right acting; when faced with a dilemma, a person using this kind of reasoning would
ask "what would a virtuous person do?"
Kantian ethics - Answer emphasizes one's moral duty as a member of society rather than on
promoting the good for its own sake; leaves little room for the consideration of specific
circumstances
utilitarian ethics - Answer reasoning that encourages doing the greatest good for the greatest
number of people
culture - Answer the collective programming of the mind which distinguishes the members of
one category of people from another; shared ways in which groups of people understand and
interpret the world
ethnocentrism - Answer the tendency to see only your own cultural programming as "normal"
monochronic - Answer regarding time as something that must be planned in order to be used
as efficiently as possible; strive to meet deadlines, to be punctual, to conduct business quickly,
and to work on a schedule (ex. United States)
polychronic - Answer viewing time in a more relaxed way; see extensive planning as unwise or
unnecessary; move at a deliberately slow pace in business decisions; no consequence for
showing up late (ex. some Asian and Middle Eastern countries)
