MQM 227 Ch. 13 Questions and Answers 100% Correct
Where can statistical quality control be applied? Check all that apply.
Logistics
Hiring good employees
Manufacturing
Service processes —Answer: Logistics
Manufacturing
Service processes
Variation that is inherent in the process itself is called ____ variation. —Answer: common
Which of the following statement are true of variation?
A. It is generally accepted that as variation is reduced, quality is unaffected.
B. It is generally accepted that as variation is reduced, quality remains consistent.
C. It is generally accepted that as variation is reduced, quality is reduced.
D. It is generally accepted that as variation is reduced, quality is improved. —Answer: D. It is
generally accepted that as variation is reduced, quality is improved.
If the design specifications are 10.00 inches ± 0.2 inch, then 9.80 is the _____ specification limit.
—Answer: lower
According to Genichi Taguchi,as customers get more demanding, there is pressure to reduce
_____ —Answer: variability
Which of the following is not an example of a situation where statistical quality control can be
applied?
A. Hotel rooms clean when customers check-in
B. Paint defects in the finish of a car
C. Leaves on the ground below a tree
D. Time to serve customers from a drive-thru window —Answer: C. Leaves on the ground
below a tree
Variation that is caused by factors that can be clearly identified and possibly even managed is
called _____ variation. —Answer: assignable
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, When the mean and standard deviation of the process are operating such that the upper and
lower control limits are acceptable relative to the upper and lower specification limits, we say
the process is —Answer: capable.
Designers establish specifications that define not only the target value of something but also
acceptable ____ about the target. —Answer: limits
The range of values in a measure associated with a process that is allowable given the intended
use of the product —Answer: Specification limits
According to Genichi Taguchi, from the customer's view, there is often practically no difference
between a product just _____specifications and a product just ______ . —Answer: inside
outside
What is the symbol for the process capability index? —Answer: Cpk
Measure how well our process is capable of producing relative to the design specifications. —
Answer: Capability index
If the mean is exactly in the center and Cpk = 2.00, then two defects per_____ are expected. —
Answer: billion
Measuring the torque and horsepower of a motor is known as sampling by ____ —Answer:
variables
If the lower control limit for the p chart is a negative value, then which of the following
becomes the new value? —Answer: 0
Which of the following control charts must make the sample large enough to allow counting of
the attribute?
p-chart
Range chart
Mean chart
c-chart —Answer: p-chart
Which distribution is used to calculate the probability of producing a defect? —Answer:
Normal
To generate a Cpk value of 2.00, the design limits must be _____ standard deviation(s) away
from the process mean. —Answer: two
Quality characteristics that are classified as either conforming or not conforming to specification
—Answer: Attributes
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Where can statistical quality control be applied? Check all that apply.
Logistics
Hiring good employees
Manufacturing
Service processes —Answer: Logistics
Manufacturing
Service processes
Variation that is inherent in the process itself is called ____ variation. —Answer: common
Which of the following statement are true of variation?
A. It is generally accepted that as variation is reduced, quality is unaffected.
B. It is generally accepted that as variation is reduced, quality remains consistent.
C. It is generally accepted that as variation is reduced, quality is reduced.
D. It is generally accepted that as variation is reduced, quality is improved. —Answer: D. It is
generally accepted that as variation is reduced, quality is improved.
If the design specifications are 10.00 inches ± 0.2 inch, then 9.80 is the _____ specification limit.
—Answer: lower
According to Genichi Taguchi,as customers get more demanding, there is pressure to reduce
_____ —Answer: variability
Which of the following is not an example of a situation where statistical quality control can be
applied?
A. Hotel rooms clean when customers check-in
B. Paint defects in the finish of a car
C. Leaves on the ground below a tree
D. Time to serve customers from a drive-thru window —Answer: C. Leaves on the ground
below a tree
Variation that is caused by factors that can be clearly identified and possibly even managed is
called _____ variation. —Answer: assignable
© 2025 All rights reserved
, When the mean and standard deviation of the process are operating such that the upper and
lower control limits are acceptable relative to the upper and lower specification limits, we say
the process is —Answer: capable.
Designers establish specifications that define not only the target value of something but also
acceptable ____ about the target. —Answer: limits
The range of values in a measure associated with a process that is allowable given the intended
use of the product —Answer: Specification limits
According to Genichi Taguchi, from the customer's view, there is often practically no difference
between a product just _____specifications and a product just ______ . —Answer: inside
outside
What is the symbol for the process capability index? —Answer: Cpk
Measure how well our process is capable of producing relative to the design specifications. —
Answer: Capability index
If the mean is exactly in the center and Cpk = 2.00, then two defects per_____ are expected. —
Answer: billion
Measuring the torque and horsepower of a motor is known as sampling by ____ —Answer:
variables
If the lower control limit for the p chart is a negative value, then which of the following
becomes the new value? —Answer: 0
Which of the following control charts must make the sample large enough to allow counting of
the attribute?
p-chart
Range chart
Mean chart
c-chart —Answer: p-chart
Which distribution is used to calculate the probability of producing a defect? —Answer:
Normal
To generate a Cpk value of 2.00, the design limits must be _____ standard deviation(s) away
from the process mean. —Answer: two
Quality characteristics that are classified as either conforming or not conforming to specification
—Answer: Attributes
© 2025 All rights reserved
