Solution Manual for Information Systems Today Managing in the Digital World, 9th
edition Joseph S Valacich, Christoph Schneider, Matthew Hashim Chapter 1-10
Solution Manual for Information Systems Today Managing in the Digital World, 9th edition
Joseph S Valacich, Christoph Schneider, Matthew Hashim Chapter 1-10
,Solution Manual for Information Systems Today Managing in the Digital World, 9th edition Joseph S
Valacich, Christoph Schneider, Matthew Hashim Chapter 1-10
SOLUTION MANUAL FOR
Information Systems Today Managing in the Digital World, 9th edition Joseph S
Valacich, Christoph Schneider, Matthew Hashim
Chapter 1-10
CHAPTER 1
Managing in the Digital World
CHAPTER OBJECTIVES
After reading this chapter, you will be able to do the following:
1. Describe the characteristics of the digital world, contemporary societal issues of the digital world, and
how increasing digital density is shaping the digital future.
2. Explain what an information system is, contrasting its data, technology, people, and organizational
components.
3. Describe the dual nature of information systems in the success and failure of modern organizations.
4. Describe how computer ethics affect the use of information systems and discuss the ethical concerns
associated with information privacy and intellectual property.
Chapter Overview
The digital connection of people, things, and organizations has accelerated exponentially. This
increasing digital density has helped organizations from Apple to Zappos to better manage their
organizations, provide high-quality goods and services, or sustain a competitive advantage over rivals.
Our objective for this chapter is to help you understand the role of information systems as we
continue to move further into the digital world, the role of information systems in current issues faced
by societies in the digital world, and the role of IT megatrends in influencing the digital future. We will
highlight what information systems are, how they have evolved to become a vital part of modern
organizations, and why this understanding is necessary for you to become an effective manager in the
digital world. We then conclude by discussing ethical issues associated with the use of information
systems.
CHAPTER OUTLINE
PREVIEW
Managing in the Digital World: Open Innovation
INFORMATION SYSTEMS TODAY
The Emergence of the Digital World
Knowledge Workers and the Knowledge Society
The Digital Divide
Globalization and Societal Issues in the Digital World
COMING ATTRACTIONS Memory Crystals
Globalization: Opportunities and Challenges
Societal Issues in the Digital World
Digital Density and the Digital Future
The Drivers of Digital Density
Solution Manual for Information Systems Today Managing in the Digital World, 9th edition Joseph S Valacich,
Christoph Schneider, Matthew Hashim Chapter 1-10
,Solution Manual for Information Systems Today Managing in the Digital World, 9th edition Joseph S
Valacich, Christoph Schneider, Matthew Hashim Chapter 1-10
DIGITAL DENSITY Technology (Not) Included
The API Economy
Digital Density and Today‘s Workforce
GREEN IT The Green Internet of Things
INFORMATION SYSTEMS DEFINED
Data: The Root and Purpose of Information Systems
Data
Information
Knowledge
Hardware, Software, and Telecommunications Networks: The Components of Information
Systems
People: The Builders, Managers, and Users of Information Systems
Careers in Information Systems
What Makes IS Personnel So Valuable?
Finding Qualified Personnel
You—The User
SECURITY MATTERS Ransomware
Organizations: The Context of Information Systems
Types of Information Systems
Organizing the IS Function
The Spread of Technology in Organizations
WHEN THINGS GO WRONG Technology Addiction
THE DUAL NATURE OF INFORMATION SYSTEMS
Case in Point: An Information System Gone Awry: Zoom Outages Disrupt (Almost) Everyone
Case in Point: An Information System That Works: FedEx
ETHICAL DILEMMA The Social and Environmental Costs of the Newest
Gadgets
Information Systems for Competitive Advantage
IS ETHICS
Information Privacy
Information Property on the Web
E-Mail Privacy
How to Maintain Your Privacy Online
Intellectual Property
The Need for a Code of Ethical Conduct
Responsible Computer Use
INDUSTRY ANALYSIS Business Career Outlook
Key Points Review
Key Terms
Review Questions
Self-Study Questions
Problems and Exercises
Copyright © 2022
Pearson Education, Inc.
, Solution Manual for Information Systems Today Managing in the Digital World, 9th edition Joseph S
Valacich, Christoph Schneider, Matthew Hashim Chapter 1-10
3
Application Exercise
Team Work Exercise
END-OF-CHAPTER CASES
Case 1: Apple
Case 2: Healthcare IS
TEACHING SUGGESTIONS
This introductory chapter provides an opportunity for the instructor to familiarize students with the basic
definitions and concepts needed to understand IT in its organizational context. In addition to a basic
lecture on these terms and concepts, the instructor may wish to consider conducting an extended
discussion of the first case (Open Innovation) in order to explore how new technologies are enabling a
shift in how innovations that lead to change occur.
Looking at what is an IT/IS career is also a good starting point for this class. Most students will have a
misconception of what IT/IS is, including what jobs are available and the salaries for these jobs. It is
important that communication skills are emphasized for IT/IS careers. Further, by understanding the IT
hierarchy in a typical organization, the students will be able to see who is making the decisions, who is
developing the systems, and who is managing the systems.This chapter also provides an overview of
globalization and the opportunities and challenges organizations face when operating in a digital world.
Further, it introduces business and information systems strategies organizations use when going global. In
addition to a basic lecture on globalization, the instructor may wish to consider conducting an extended
discussion of the benefits and drawbacks of globalization. One possible exercise is to have the students
discuss how globalization has changed in the world over the last 20 years, Another possible exercise is to
have students list all their digital devices and determine where they came from. This should show the
extent of globalization, and should serve as a foundation to discuss how different countries/areas
specialize in certain goods/product categories.
When discussing globalization, the focus could be on the effects of globalization on the individual
student. Many students will voice that globalization may negatively influence their career outlooks; in
such cases, the instructor should stress that all industries are affected by globalization (not only IS/IT
jobs, but also jobs in accounting, human resources, and so on). Further, the instructor should highlight
that only certain job types are being outsourced, and that there is still (and will be) high demand for well-
trained IS employees who possess a well-balanced skill set.
Digital density would be a good topic to discuss with the students by asking them to list all the ways that
radical innovations have displaced existing products. Make sure the students give viable answers. A
review of DIGITAL DENSITY: Technology (Not) Included would be good.
A discussion on the rise of APIs would be a good starting point in leading students to see the importance
of the ―API economy.‖
A discussion can be led regarding ―The Dual Nature of Information Systems‖ by looking at two examples
in the textbook as follows:
1) Case in Point: An Information System Gone Awry: Zoom Outages Disrupt (Almost) Everyone
This case demonstrates how our entire lives can be turned upside down when something unexpected hits.
The COVID-19 pandemic of early 2020 affected our mobility, travel, and work. The emphasis on
information technology was prevalent with the shift from the office to working at home. This resulted in
Copyright © 2022
Pearson Education, Inc.
edition Joseph S Valacich, Christoph Schneider, Matthew Hashim Chapter 1-10
Solution Manual for Information Systems Today Managing in the Digital World, 9th edition
Joseph S Valacich, Christoph Schneider, Matthew Hashim Chapter 1-10
,Solution Manual for Information Systems Today Managing in the Digital World, 9th edition Joseph S
Valacich, Christoph Schneider, Matthew Hashim Chapter 1-10
SOLUTION MANUAL FOR
Information Systems Today Managing in the Digital World, 9th edition Joseph S
Valacich, Christoph Schneider, Matthew Hashim
Chapter 1-10
CHAPTER 1
Managing in the Digital World
CHAPTER OBJECTIVES
After reading this chapter, you will be able to do the following:
1. Describe the characteristics of the digital world, contemporary societal issues of the digital world, and
how increasing digital density is shaping the digital future.
2. Explain what an information system is, contrasting its data, technology, people, and organizational
components.
3. Describe the dual nature of information systems in the success and failure of modern organizations.
4. Describe how computer ethics affect the use of information systems and discuss the ethical concerns
associated with information privacy and intellectual property.
Chapter Overview
The digital connection of people, things, and organizations has accelerated exponentially. This
increasing digital density has helped organizations from Apple to Zappos to better manage their
organizations, provide high-quality goods and services, or sustain a competitive advantage over rivals.
Our objective for this chapter is to help you understand the role of information systems as we
continue to move further into the digital world, the role of information systems in current issues faced
by societies in the digital world, and the role of IT megatrends in influencing the digital future. We will
highlight what information systems are, how they have evolved to become a vital part of modern
organizations, and why this understanding is necessary for you to become an effective manager in the
digital world. We then conclude by discussing ethical issues associated with the use of information
systems.
CHAPTER OUTLINE
PREVIEW
Managing in the Digital World: Open Innovation
INFORMATION SYSTEMS TODAY
The Emergence of the Digital World
Knowledge Workers and the Knowledge Society
The Digital Divide
Globalization and Societal Issues in the Digital World
COMING ATTRACTIONS Memory Crystals
Globalization: Opportunities and Challenges
Societal Issues in the Digital World
Digital Density and the Digital Future
The Drivers of Digital Density
Solution Manual for Information Systems Today Managing in the Digital World, 9th edition Joseph S Valacich,
Christoph Schneider, Matthew Hashim Chapter 1-10
,Solution Manual for Information Systems Today Managing in the Digital World, 9th edition Joseph S
Valacich, Christoph Schneider, Matthew Hashim Chapter 1-10
DIGITAL DENSITY Technology (Not) Included
The API Economy
Digital Density and Today‘s Workforce
GREEN IT The Green Internet of Things
INFORMATION SYSTEMS DEFINED
Data: The Root and Purpose of Information Systems
Data
Information
Knowledge
Hardware, Software, and Telecommunications Networks: The Components of Information
Systems
People: The Builders, Managers, and Users of Information Systems
Careers in Information Systems
What Makes IS Personnel So Valuable?
Finding Qualified Personnel
You—The User
SECURITY MATTERS Ransomware
Organizations: The Context of Information Systems
Types of Information Systems
Organizing the IS Function
The Spread of Technology in Organizations
WHEN THINGS GO WRONG Technology Addiction
THE DUAL NATURE OF INFORMATION SYSTEMS
Case in Point: An Information System Gone Awry: Zoom Outages Disrupt (Almost) Everyone
Case in Point: An Information System That Works: FedEx
ETHICAL DILEMMA The Social and Environmental Costs of the Newest
Gadgets
Information Systems for Competitive Advantage
IS ETHICS
Information Privacy
Information Property on the Web
E-Mail Privacy
How to Maintain Your Privacy Online
Intellectual Property
The Need for a Code of Ethical Conduct
Responsible Computer Use
INDUSTRY ANALYSIS Business Career Outlook
Key Points Review
Key Terms
Review Questions
Self-Study Questions
Problems and Exercises
Copyright © 2022
Pearson Education, Inc.
, Solution Manual for Information Systems Today Managing in the Digital World, 9th edition Joseph S
Valacich, Christoph Schneider, Matthew Hashim Chapter 1-10
3
Application Exercise
Team Work Exercise
END-OF-CHAPTER CASES
Case 1: Apple
Case 2: Healthcare IS
TEACHING SUGGESTIONS
This introductory chapter provides an opportunity for the instructor to familiarize students with the basic
definitions and concepts needed to understand IT in its organizational context. In addition to a basic
lecture on these terms and concepts, the instructor may wish to consider conducting an extended
discussion of the first case (Open Innovation) in order to explore how new technologies are enabling a
shift in how innovations that lead to change occur.
Looking at what is an IT/IS career is also a good starting point for this class. Most students will have a
misconception of what IT/IS is, including what jobs are available and the salaries for these jobs. It is
important that communication skills are emphasized for IT/IS careers. Further, by understanding the IT
hierarchy in a typical organization, the students will be able to see who is making the decisions, who is
developing the systems, and who is managing the systems.This chapter also provides an overview of
globalization and the opportunities and challenges organizations face when operating in a digital world.
Further, it introduces business and information systems strategies organizations use when going global. In
addition to a basic lecture on globalization, the instructor may wish to consider conducting an extended
discussion of the benefits and drawbacks of globalization. One possible exercise is to have the students
discuss how globalization has changed in the world over the last 20 years, Another possible exercise is to
have students list all their digital devices and determine where they came from. This should show the
extent of globalization, and should serve as a foundation to discuss how different countries/areas
specialize in certain goods/product categories.
When discussing globalization, the focus could be on the effects of globalization on the individual
student. Many students will voice that globalization may negatively influence their career outlooks; in
such cases, the instructor should stress that all industries are affected by globalization (not only IS/IT
jobs, but also jobs in accounting, human resources, and so on). Further, the instructor should highlight
that only certain job types are being outsourced, and that there is still (and will be) high demand for well-
trained IS employees who possess a well-balanced skill set.
Digital density would be a good topic to discuss with the students by asking them to list all the ways that
radical innovations have displaced existing products. Make sure the students give viable answers. A
review of DIGITAL DENSITY: Technology (Not) Included would be good.
A discussion on the rise of APIs would be a good starting point in leading students to see the importance
of the ―API economy.‖
A discussion can be led regarding ―The Dual Nature of Information Systems‖ by looking at two examples
in the textbook as follows:
1) Case in Point: An Information System Gone Awry: Zoom Outages Disrupt (Almost) Everyone
This case demonstrates how our entire lives can be turned upside down when something unexpected hits.
The COVID-19 pandemic of early 2020 affected our mobility, travel, and work. The emphasis on
information technology was prevalent with the shift from the office to working at home. This resulted in
Copyright © 2022
Pearson Education, Inc.
