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1. What does the Contingency Approach emphasize?
A) There is one best way to manage people and teams
B) Use OB concepts and tools that best fit each unique situation
C) Focus only on leadership skills
D) Apply standardized management methods
2. What is the purpose of Ethics in OB?
A) To create company rules
B) To guide behavior by identifying right, wrong, and the shades of gray in
between
C) To reward good employees
D) To measure productivity
3. What is an Ethical Dilemma?
A) A choice between two positive outcomes
B) A situation where both options are unethical
C) A disagreement between coworkers
D) A management decision without consequences
,4. What are the two categories of OB concepts and theories?
A) Behavior and cognition
B) Person factors and situation factors
C) Motivation and rewards
D) Performance and attitude
5. What are Person Factors?
A) Environmental conditions that affect work
B) Infinite characteristics that make individuals unique
C) Company policies and rules
D) Situational pressures
6. What are Situation Factors?
A) Personal values and beliefs
B) All external elements that influence actions and outcomes
C) Emotional traits
D) Organizational goals only
7. According to the Interactional Perspective, behavior is:
A) Determined only by personal traits
B) Determined only by external situations
C) A function of both person and situation factors
D) Random and unpredictable
8. What is Motivation in OB?
A) The physical need for activity
B) The psychological processes that direct, energize, and sustain behavior
C) The ability to follow rules
D) The result of external supervision
,9. What is Extrinsic Motivation?
A) Motivation driven by internal satisfaction
B) Motivation that comes from receiving or expecting external rewards
C) Motivation caused by teamwork
D) Motivation that comes from physical energy
10. What is Intrinsic Motivation?
A) Motivation inspired by external rewards
B) Motivation that arises from internal satisfaction and positive feelings
C) Motivation controlled by management
D) Motivation that depends on money
11. What are the two main types of Motivation Theories?
A) Process and performance
B) Content and process
C) Behavioral and cognitive
D) Internal and external
12. What do Content Theories focus on?
A) How motivation occurs
B) Internal needs and satisfaction that energize motivation
C) External rewards
D) Leadership behavior
13. What do Process Theories explain?
A) The internal causes of satisfaction
B) How internal and situational factors interact to influence motivation
, C) The physical aspects of motivation
D) Employee punishment systems
14. What are Content Theories based on?
A) The idea that employee needs influence motivation
B) The relationship between pay and performance
C) External environmental factors
D) Cultural influences
15. What are Needs in motivation theory?
A) Emotional habits that lower performance
B) Physiological or psychological deficiencies that drive behavior
C) Job expectations
D) Organizational rules
McGregor's Theory X and Theory Y - ANSWER Theory X: pessimistic view of
employees; they dislike work, must be monitored, and can be motivated only with
rewards and punishments
Theory Y: modern and positive set of assumptions about people at work: they are
self-engaged, committed, responsible, and creative
What are all of the content theories of motivation? - ANSWER McGregor's
Theory X and Theory Y
Maslow's Need Hierarchy Theory
Acquired Needs Theory
Self-Determination Theory
Herzberg's Motivator-Hygiene Theory