MQM 227 Exam Questions and Answers 100% Correct
Deming believes that leading consists of helping people do a better
job. Which one of the following statements best describes this
sentiment?
a. Leading involves overseeing people's work to ensure that they do a
better job.
b. Leading involves helping others perform their job-related tasks.
c. Leading involves identifying employees' strengths and weaknesses
so they can be assigned to jobs that match their abilities.
d. Leading involves helping employees by eliminating obstacles that
hinder their work performance. - ✔✔d. Leading involves helping
employees by eliminating obstacles that hinder their work
performance.
Deming expects organizations to cease dependence on mass
inspection. Which one of the following statements best describes this
point?
a. Mass inspection should be totally eliminated and the significant
problems identified and prevented.
b. Mass inspection places an emphasis on utilizing measurements that
lack adequate calibration. By eliminating equipment calibration, a
firm no longer must depend on mass inspection.
c. Inspection throughout a firm's facility should be totally eliminated.
d. Mass inspection relies on identifying and removing unacceptable
product from being used instead of preventing the problems from
occurring in the first place. - ✔✔d. Mass inspection relies on
,identifying and removing unacceptable product from being used
instead of preventing the problems from occurring in the first place.
Deming expects organizations to end the practice of awarding
business on price tag alone. Which one of the following statements
best describes this point?
a. Purchasing departments should seek a variety of suppliers rather
than choosing the supplier with the cheapest parts.
b. Sales departments should offer incentives to their customers rather
than simply a low price.
c. Sales departments should not attempt to sell products in excessive
quantities in order to be the low-cost provider.
d. In addition to competitive prices, Purchasing should consider
factors such as delivery performance, quality history, and other
attributes. - ✔✔d. In addition to competitive prices, Purchasing
should consider factors such as delivery performance, quality history,
and other attributes.
Explain the effect of lowering inventory analogy - ✔✔Lean thinking
seeks to lower the water (inventory) level to expose the rocks
(problems). When these problems have been eliminated, the
inventory level is lowered again to expose more problems
Feigenbaum indicates that quality and cost are a sum, not a
difference. Which statement best explains this notion?
, a. Better process and product quality often results in a firm being
more price competitive.
b. Less quality necessarily leads to a lower price.
c. Better quality necessarily leads to a higher price.
d. Less quality necessarily leads to a higher price. - ✔✔a. Better
process and product quality often results in a firm being more price
competitive
For the following diagram, which processes are considered unstable?
a. D, E, H
b. A, G, H, J
c. A, D, E, G, J
d. C, E, G, J - ✔✔
From the Ch09 Quality Tools videos, which of the following items is
not considered one of the seven basic quality tools?
a. Cause-and-Defect Diagram
b. Scatter Diagram
c. Checksheet
d. Control Chart
e. Pareto Chart - ✔✔e. Pareto Chart
Deming believes that leading consists of helping people do a better
job. Which one of the following statements best describes this
sentiment?
a. Leading involves overseeing people's work to ensure that they do a
better job.
b. Leading involves helping others perform their job-related tasks.
c. Leading involves identifying employees' strengths and weaknesses
so they can be assigned to jobs that match their abilities.
d. Leading involves helping employees by eliminating obstacles that
hinder their work performance. - ✔✔d. Leading involves helping
employees by eliminating obstacles that hinder their work
performance.
Deming expects organizations to cease dependence on mass
inspection. Which one of the following statements best describes this
point?
a. Mass inspection should be totally eliminated and the significant
problems identified and prevented.
b. Mass inspection places an emphasis on utilizing measurements that
lack adequate calibration. By eliminating equipment calibration, a
firm no longer must depend on mass inspection.
c. Inspection throughout a firm's facility should be totally eliminated.
d. Mass inspection relies on identifying and removing unacceptable
product from being used instead of preventing the problems from
occurring in the first place. - ✔✔d. Mass inspection relies on
,identifying and removing unacceptable product from being used
instead of preventing the problems from occurring in the first place.
Deming expects organizations to end the practice of awarding
business on price tag alone. Which one of the following statements
best describes this point?
a. Purchasing departments should seek a variety of suppliers rather
than choosing the supplier with the cheapest parts.
b. Sales departments should offer incentives to their customers rather
than simply a low price.
c. Sales departments should not attempt to sell products in excessive
quantities in order to be the low-cost provider.
d. In addition to competitive prices, Purchasing should consider
factors such as delivery performance, quality history, and other
attributes. - ✔✔d. In addition to competitive prices, Purchasing
should consider factors such as delivery performance, quality history,
and other attributes.
Explain the effect of lowering inventory analogy - ✔✔Lean thinking
seeks to lower the water (inventory) level to expose the rocks
(problems). When these problems have been eliminated, the
inventory level is lowered again to expose more problems
Feigenbaum indicates that quality and cost are a sum, not a
difference. Which statement best explains this notion?
, a. Better process and product quality often results in a firm being
more price competitive.
b. Less quality necessarily leads to a lower price.
c. Better quality necessarily leads to a higher price.
d. Less quality necessarily leads to a higher price. - ✔✔a. Better
process and product quality often results in a firm being more price
competitive
For the following diagram, which processes are considered unstable?
a. D, E, H
b. A, G, H, J
c. A, D, E, G, J
d. C, E, G, J - ✔✔
From the Ch09 Quality Tools videos, which of the following items is
not considered one of the seven basic quality tools?
a. Cause-and-Defect Diagram
b. Scatter Diagram
c. Checksheet
d. Control Chart
e. Pareto Chart - ✔✔e. Pareto Chart
